Belmont House Hotel

A nice hotel, they said that's it's currently being renovated and taken away from best western. the room we stayed in had been updated and renovated and was great, good tv, nice lighting and comfy bed, just what was needed. Nice bar that was open late, good access to Tigers ground/centre/trainstation

We stayed overnight after attending a wedding and cannot fault any aspect of the organisation, food, drinks and quality of the room. Knowing that we would arrive in advance of the normal check-in time of 14.00, we asked for the room to be ready early. No problem and this enabled us to change instead of having to travel in our wedding outfits. After the ceremony which was held at the hotel, we enjoyed an excellent meal, well cooked and presented. The chocolate bread and butter pudding was a delight. The bar was well stocked and had Draught Bass on hand pump - a bonus for a real ale drinker who expected to have to suffer bland lagers. Nice quiet room on the second floor overlooking the car park. There was plenty of space, a new flat screen TV and spacious bathroom. The breakfast the following day was top quality - great buffet with fresh fruit, an excellent traditional British grill although I was disappointed because my first choice of kippers was not available. However I had no problems with the alternative. Overall a very satisfactory stay even though it was limited to a single night. Should I find myself in Leicester again, I will stay at The Belmont - assuming that Draught Bass is still available.

I arrived late and tired to this hotel after travelling over from Spain. Didn't know what to expect. However, I was greated by a most friendly receptionist who knew exactly of my arrival. I was quickly shown to my room and what a surprise. The decor was sumptuous and yet homely. Modern flat screen TVs, modern style seating area as well as a practical desk with views across the city centre from the room. The bathroom was more than adequate with really useful night light which worked on a sensor. Before retiring to bed I went down to the bar, with a large glass of delicious house wine, I settled down to read some great magazines. Why dont more hotels provide interesting reading magazines, so cheap but such a lovely touch. Back up to bed and boy was that a treat, the most comfortable bed I have ever slept in. Breakfast time I was served by a really lovely lady for whom nothing was too much trouble. She even kindly got me some delicious ham to go with my poached egg. Its sometimes lonely and awkward being female on your own in a city but I would highly recommend this place to any other female business traveller.

It was my first time in Leicester and I really enjoyed being right in the middle of the city. The room was great! It had obviously been re-done recently, so it felt like a little bit of luxury. Big bed, nice decor and big TV. The overall hotel was nice, the people friendly, they were quite busy when I stayed, but it didn't seem to be a problem for them. The food was also good - big traditional breakfast. The place was clean and efficient, still with enough character to feel as if you were having a bit of a holiday. Ideally located near to the station (great for a first timer to Leicester). Fully recommended.

After reading all the reviews I asked for a refurbished room and it was lovely. Not huge but one of the nicest rooms I have had in this price range ever. Loved the bathroom lighting and the bedding especially. Good products in the bathroom and decent tea and coffee stuff as well. The reception staff were fine to me perfectly pleasant and checking in was all handled smoothly. I came from the train station and I would say that although it was a short walk I regretted not taking a taxi, the route did not feel very safe, so for single female travellers my own sense was that it was not a safe place to walk around. Others may feel differently. Going down New Walk on the other side of the hotel was a much nicer walk than coming from the train station and in the day time the location was terrific. I was thinking this would be a full marks review until I went for breakfast. The service was rude and ignorant. The staff seemed obsessed with stopping people having a breakfast they had not paid for over and above anything else. The staff on breakfast made a disabled man behind me stand and wait for a table for more than 5 minutes. I could not have nay jam because they used the same spoons to serve jam marmalade and honey and I did not get what I asked for which was no surprise as she paid no attention to me when taking my order. So I had practically no breakfast which put me in a right bad mood for the day! So stay here, if you can get a refurbished room and have breakfast in a cafe and you should have a nice time.

Don't expect friendly service in this hotel!. Or, the feeling you sometimes get in a really customer service-oriented hotels. In Belmont Hotel Leicester the old joke of the Soviet service becomes alive, the best service you get is no service. For this hotel, the customer is not important, they come and go and many of them never return, so why to border. After starting my travel from Finland at night, 2 a.m. Leicester time, a heavy work-week behind me, and important presentation scheduled for 4 p.m., I was really looking forward to get a rest in my room. Arriving at half past noon at the reception I got a cold shower right away, the policy of the hotel is that NO exceptions for the check-in time at two, no matter how tired the traveller is. I noticed in many other reviews this was an experience of others too. I was told to leave my luggage, go out and come back in an hour and half. Instead, I paid the internet connection and worked in the lobby until the time was right in terms of the policy to check in. While I worked I did not see any other hotel customers, but now I may know why. They are not many. There are empty readymade rooms but a strict policy of not giving a room out before 2 p.m. Fine, so it may be. I started the check in at two, and then I was up in my room. Small but functional room with bathroom almost as big as the room itself. The best thing, the bed! I set my alarm clock for a nap of twenty minutes before I had to leave the hotel for my presentation. Happy with what I finally had, I undressed and crawled into my bed for the desperately needed sleep. Then the fire alarm went on! Knowing that this might be a false alarm or a rehearsal, I called to the reception, asking is this a rehearsal of emergency (note, one should NOT do this: when a fire alarm starts off, you should be off too!) Without answering my question I was told to come down immediately. So I jumped into my jeans, grabbed my computer bag and rushed down, thinking that this was a real emergency (!) I rushed down to the fire exit, rushed down the stairs and found my self half naked and bare foot out in the back yard of the hotel. No hotel personal to guide the customers, no-one to meet you and tell you that this was a rehearsal. After calming down few minutes, at the back yard, I walked to the reception, to meet a crowd of business people returning to the restaurant, I was only one bare feet, half naked. The smiling (!) manager (?) met me at the lobby and instructed me to go back to my room, assuming that I would have remembered to take my hotel room key with me in this emergency situation. Okay, my possibility for a sleep of twenty minutes had gone, I go up, and in few minutes my host has shown to the lobby. Perhaps for the hotel personal nothing (!) had happened, but I was pretty annoyed. At the desk I said I was not happy about how I had been treated. Instead of normal empathic or understanding responses of trained professional service personal at the hotel receptions around the world, the two persons at the desk offended me. The girl at the desk criticized (!) me of taking so long to come down (!) and taking my bags with me (!), and completing her attitude by showing faces. Instead, I want to ask, where was the personal when I stood outside of the building bare feet half naked? The management was not interested to know of my experience of getting out of the building, I was not asked how did the exit instructions work out, what did you find confusing, how would you suggest us to do this better? In fact, I realized that to get out of the Hotel Belmont is quite confusing, narrow long corridors of apparent dead ends. It seems that I will be frequently returning to Leicester for business later on – yet, Hotel Belmont in Leicester can book me as a lost customer for ever, and I certainly will share my experience among my colleagues.

Going to a wedding in Leics, we had already booked accomodation at another hotel. However when we read the reviews afterwards, we cancelled and came to this one, Thought it was very nice especially the bar areas etc. The bedroom did seem a little dated but very clean and quite large. Overall, we were very happy with our one night stay and breakfast was good too.

Stayed at the Belmont on business, so work paid - if I had been footing the bill I would probably not have paid. When I arrived the hotel had no record of my booking. I had to show them the email confirmations I had, and then stand around reception waiting whilst staff rummaged through files and records to work out what was going on. They weren't unpleasant, but have no idea of what customer service might mean, and don't seem embarrassed or aware that the customer doesn't really need to go through the minutiae of hotel admin with them. After I had stood and waited for 5 mins, I asked the receptionist if she really needed me to be there, at which point she told me I could leave her to sort things out. Not very good. I also arrived at around 12pm, and was told flatly that check in was from 2pm - no attempt at flexibility. Room was tired and smelled of stale cigarette smoke. Not cleaned very well - crusty urine and pubic hair on the toilet, as well as staining on sink and bath. The iron provided in the room - very useful - was unfortunately coated in something sticky on its base, and so was not usable. Fortunately I noticed this before my shirt was entirely ruined. Coffee provision is stingy: you get one sachet of caffeinated and one of decaf, as well as other bits and bobs, although I was left no milk on the second day of my stay and had to fetch some from the bar. Sound insulation is also not great: a soil pipe passed through my room, and I was treated to the gurgling and whooshing of other guests' faeces, as well as the bathroom noises of the room next to mine. The bed was comfortable until I was woken up, however. Breakfast is OK: croissants and pain au choc are nice, but the cooked breakfast is pretty greasy and not great quality. The hotel charges £10.75 for it, which is frankly laughable. I was glad to leave this hotel, and wouldn't go back. I'll probably not bother with any more Best Westerns - they seem to have similar problems. This hotel also tried to add a spurious bar charge to my colleague's bill, and would not take her word for it - a middle aged consultant surgeon - that she had not had the drink. She refused to pay, and will also not return. Other colleagues who stayed at the Belmont were also disappointed, and felt similarly.

Located in a nice part of Leicester city centre, this hotel's particular plus-points are its site and the bar / common areas. The lounges are pretty stylish and recently re-modelled - and the bar staff were really helpful. The problem with my stay (a 2-night work visit) was that: a) the room looked like it hadn't been decorated since the '80s, b) the shower didn't work, c) when I asked for it to be fixed nothing happened and I wasn't offered an alternative room. The management did write to me in response to the questionnaire I completed - but only to say their staff told them they HAD offered me a different room. Grrrr.

Stayed for only one night on 13th September, it was a short notice booking so we were not expecting the best. The room was small but the bed was very comfortable. The meal was a bit overpriced considering the content. The staff were excellent throughout. it was nicely situated, and very quiet. would stay there again. Overall it is a quaint hotel