Queens Hotel

Booked the Queens Hotel back in February for me and my Husband to spend our wedding night and was told the Bridal Suite was already taken that day (fair enough) and was told that we would get the next best room in the Hotel. The Invoice said "Supeiror Room S/V (Sea View)"
When we arrived and 11:30pm to check and was given room 379... i had previously worked for the Queens hotel and knew that the all the Supeiror rooms were on the 1st floor not the third.
When i protested that they had the wrong room and that we shouldnt be on the 3rd floor i was told "there is a lift and there is nothing we can do about it madame"
I was very angry since i was standing in front of him in my wedding dress.
We got to the room and yes it was very nice, i thought we had been put into a family room as there was an extra door but when i opened it i realised it was a wheel in shower for disabled. it hadn't occured to me when we walked in the light switches were lower and the bright red emergency cord hanging directly above the bed.
We got changed and went back down stairs to check out, they then wanted to put us in another room but by that time i was extremely tired and just wanted to go home.
3 weeks later we received a meal voucher for their restaurant, but found out after that it was because my husbands bosses who paid for the room told them that they had to do something for us.
DO NOT STAY AT THIS HOTEL!
It was rubbish when i worked there and even with the refurbishments its not a very nice hotel!