Careys Manor Hotel and SenSpa

3 readers found this review helpful

All else overshadowed by the rudest manager you will ever find. I was given the key to a room that was still left unclean from the previous occupants. Upon 'complaining' I was accused of being moody by the manager (Clare). Atrocious hospitality.

We visited the Senspa for a pampering day and were extremely disappointed with it. We found the whole area quite dingy and cramped with only six loungers around the pool, with someone knocking the bottom of it everytime they walked past as there wasn't alot of room, the steam room was very small with the other one out of order. You were given one towel on arrival in your locker and were expected to use this same towel all day meaning that by the time you came to shower at the end of the day, the towel was already cold and wet. I had to change showers three times to find one with hot water and when trying to wash my hair I kept banging my elbows on the side of the shower cubicle as it was so small and cramped. The slippers were quite uncomfortable plastic ones and I heard the receptionist say they had run out by mid-afternoon. I didn't really enjoy the Thai theme, it looked like alot of plastic, dark tiles and cheap bamboo and didn't find the menu very extensive or interesting. Having a plate of curry or very garlic chilli vegetables didn't go with the spa theme for me. Having visited Chewton Glen spa recently, I found that offered much better value for money, was cheaper overall and included breakfast, with Molton Brown products, towels, comfortable slippers and a real feeling of luxury and indulgence that was sorely missing from Senspa.

We stayed at the hotel for our office Christmas Party.
Having arrived at 1700 on a Saturday evening expecting to be able to get ready with time to spare there was NO hot water at all in our room.
The duty manager took over an hour to arrive and confirm there was no water before telling us there were no other rooms available and we should use the shower facilities of the Spa.
The electricity plugs were a danger hanging from the wall.
The food for the Christmas party was poor.
I am still awaiting a reply to my written and verbal complaints to the duty manager.
VERY POOR. Do not go here!