Muse Hotel

I stayed here for business and probably wouldn't pay the $200+/night rate if I had to foot the bill. There are a lot more nicer hotels in the area for about the same amount. The check in was a little intimidating as the staff wasn't very outgoing, however they were very professional and polite. The size of the room was decent and the bathroom was stocked with Philosophy products, which is a definite bonus. Room service from their restaurant downstairs was mediocre bordering on bland. The only truly bad experience I had while staying at the hotel was when I reached up to grab the ice bucket from the ledge in the room and a buckful of WATER splashed all over me. Apparently house cleaning didn't bother to empty it out after the last guest.

I am reluctant to tell you about this divine secret...I don't want it to book up or raise room rates. The staff was wonderful - they even made hot chocolate for us on a cold winter night - no charge. The location could not be better.... just far enough from Times Square but close enough to all tourist attractions, shopping, restaurants, and theatres. BUT the true find was the HUGE LUXURIOUS room - complete with feather beds, a marble bathroom, pool-sized bathtub, & flannel robes. Plus... the Cafe Olympus 30 seconds down the block serves the BEST (yet inexpensive) breakfast. A HIT!!!!!!

I have lived and worked in NYC my entire life, but have recently moved to upstate NY which is approximately 70 miles away. Since I was planning a "day in the city" for my wife's birthday, I had plenty of time to check out the best place to stay for an overnight in Manhattan. I selected The Muse based on most of the good reviews and the fact that I was able to quicky have a look at the establishment before actually booking. Some of the negative reviews had me slightly concerned, but I felt that the positive reviews certainly outweighted the bad ones.The booking was done via the Hotel's Web Site, which actually was the lowest price available($199 for a double room with king size bed). The travel sites varied, but none had a lower price than what I paid directly using the hotel. On the Saturday we arrived, our show tickets were for a 2pm matinee, so I decided to go to the Muse first to see if we could check in early. (almost 3 hours before the stated check-in). Much to my surprise, we were allowed the early check-in, and the whole process took 30 seconds. The room was perfectly sized for two people, and we were so entralled with the king size bed, that we are now thinking about purchasing the same model (best bed I have ever slept on). The large TV is situated directly in front of the bed, and can be easily manevered to face other parts of the room via a slide out tray underneath (for some reason, other reviews said the TV was not movable - probably by someone too lazy to try). The bathroom was far removed from the rest of the room (almost a hallway's length away), which gave the feeling that you were in an apartment rather that a hotel room. The bathroom itself was tiled in a beautiful black marble and contained a number of expensive amenities such as Philosophy Shampoo and Conditioner. I never made use of the Room Service, but when I attempted to access an ice machine which was not making ice fast enough, one of the cleaning staff literally ran down to the next floor to retrieve the ice for me. My room was located on the fifth floor and had no problems with street noise. The room itself was extreamly well decorated, and combined a number of soft tones as well as artwork throughout. Checkout was easily done via the room TV, and also took less than 30 seconds to complete. Overall, I was highly impressed with The Muse and would certainly stay there again. The treatment is more personable compared to some of the larger establishments costing more than double.

We stayed at The Muse just one night November 30, 2003. Having been into the city just a few weeks before and had a very bad experience at another hotel I was alittle hesitant to even stay over (we are only 1 hour 15 minutes from the city). Our experience from beginning to end was excellent. We found the hotel to be clean, decorated beautifully and very quiet. Traveling with 2 small children can sometimes be a chore. The hotel was centrally located (we were seeing the Christmas Show), we must have stopped off 2 or 3 times that day to rest tired feet and drop off packages. I found this hotel just by accident and I'm glad I did. We were so close to Times Square but never heard a thing. The other hotel we stayed at a few weeks before was HOT, loud and all we heard all night (having the window open because it was 90 degrees in the room) was sirens and car horns. This hotel was a pleasure and I will stay again next year!!!

The Hotel was adequate, but as many people have said, the front desk staff is arrogant. If you want to stay at the hotel, and the location is excellent, do not make your reservations through Orbitz. They overcharge, and the room prices are less expensive on the hotel's own website.Additionally the hotel gives its worst rooms to the on-line sites so it is to your advantage to book directly with them.

Certainly does not have the WOW factor which it affords itself in it's own descriptions. I was completely underwhelmed.

Wonderful hotel, great rooms, excellent restraunt (but a bit too slick) great staff that were very helpful. The perfect location to be near the Broadway theatres and restraunts, but yet far enough away to be quite. Will stay here next time in NY.

Was just there (weekend of Jan. 17-19, 2004) and found it met all our needs. Staff was helpful and friendly. Check-in and out was very smooth. Housekeeping was very prompt. Pillows were unusually comfortable. We were on the 14th floor and it was very quiet. Only (slight) problem was the room was a little warm, even with the heat turned off. The restaurant was excellent, if a little pricy, although for New York I was suppose the prices were okay. There were several alternative places to eat on the same block as the hotel, including everything from a steak/seafood restaurant to McDonalds. The location was great for theatre going and the 1/2 price tkts booth was just 1/2 block away. If I could get the same room rate, would gladly stay again.

Clean, Modern, Spacious for NYC. Best Location! My wife and two daughters (11 & 6) stayed 3 nights. Found personnel to be helpful, concierge desk arranged best tickets possible for Beauty and the Beast... 1 block away. Time square is 1/2 block away, hotel tucked perfectly out of direct hustle, bustle of Time Square, but still right there. My wife walked with the kids home from the show at 11:00 pm at night... location great. We have stayed at many NYC hotels with either old fixtures (tubs, toilets) or small square rooms. Our room was both modern, clean and spacious. Also, easy walk to Rockafeller Center, American Doll Store (wife & kids), Today Show-- also check out Fox News on Sunday morning on Avenue of Americas (around the block). Kids just loved walking around Time Square counting limousines, taxis, sirens, all the lights, Hershey Candy Store, Toys R Us, etc.

Location, location, location! If you are in NYC to see the sights and don't mind the crowds of Time Square, this is a great place to spend your time. Affordable rates are avialable via their website and the rooms are very roomy and comfortable for the value. The beds & bath products themselves are reason to stay but be sure to set the alarm or you may sleep your day away. Views are minimal so the extra $$ for a balcony is liklely not worth it. I was surpised to see so many others rave about the service at this hotel. From the concierge to housekeeping, I felt that they were pretentious, uniformative and not very helpful. (yes - we tipped everyone from the moment we arrived and it didn't help) Our maid misplaced personal items in our room and denied touching them, the concierge told us to "walk around" when I asked about someplace with a good wine list, the front desk asked me to bring proof downstairs about our being charged a rate $60 higher than my e-mail confirmation and it took us 3 days and 4 phone calls to recieve the tickets arranged for us by the hotel for a broadway show. (they finally arrived 3.5 hours before curtain but were paid for in full over a week before we arrived) The rooms are a great find but don't expect much from the staff.