Merchants Hotel

, Manchester
2 star
hotel photo More hotel photos
Double bed, ripped and torn! Grafiti on the walls in the communal toilet!! Arrived to a blood stained carpet!
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Merchants Hotel reviews

This is the most poorly looking,...
1 / 10
Aug 2008, Mr A Eneas

This is the most poorly looking, poorly run/managed hotel I have ever had the displeasure of stepping into. After a 6 hour drive to Manchester, upon arrival at the Merchants our party of 4 were told that our booking 'had been tip-ex'd out' thus leaving us without rooms. The owner was trying to cover his own back by repeatedly telling us that 'I've only recently taken over the hotel and I have lots of new staff to please, but it wasn't me who tip-ex'd out your booking'!! WTF! He told us that he had 2 rooms left but wouldn't let us have them as "It would not please the staff if you took them". Only after a lot of arguing would he actually pick up the phone and call other hotels to get us a room. It seems that everything is too much trouble for the owner/staff of the Merchants, and he would rather please his staff than the guests. This hotel and its staff are an absolute disgrace and I’m sure everyone will agree that this is not the way to run a hotel.
A very very poor hotel does not even come close to describing it!

  • Board Basis:Room Only
  • Tour Operator:Booked Independently
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Traveller Ratings

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Overall
3.5 / 10
120 reviews
Brilliant
8
Good
5
Average
18
Poor
10
Awful
79
Room
3.5/10
Service
4/10
Value
4/10
Cleanliness
4/10
Location
7/10
Hotel AmenitiesHotel Description
  • Free High-Speed Internet
  • Restaurant
Rooms: 35 More Amenities
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