Crown And Cushion Hotel

We booked this hotel because of the good reviews on Trip Adviser. We were told that the hotel has changed hands several times in the last 12 months and is no longer a Best Western Hotel. Standards have obviously dropped considerably since the earlier reviews were written. Our four poster room was dingy and poorly lit with only the basic facilities, not at all luxurious and certainly not worth the £95 per night that we were charged - we have had better rooms with more facilities in a Travelodge. Breakfast on the bank holiday Monday was served until 10.00am but by the time we got to the buffet at about 9.15 the choice was very limited with several empty plates that were not replenished. Some of the hot food had obviously been cooked some time earlier! Some of the staff were very helpful ....... others had clearly given up. Although the hotel is in a good position to tour the Cotswolds, we would strongly recommend that you find an alternative for your stay in this delightful area

I should have read the reviews about this place before I booked. It's an overpriced let down. I asked for a room with disabled access and was given one outside and up a slope which was very inconvienient for my mother. I was asked to pay immediately without having even seen the room. When I said that I wanted to see the room the man I spoke to was off-hand and rude. There were seven other people trying to book in at the same time and they were told they hadn't booked although they had confirmation with them. There was a fuss all round and they had to wait to see if they could be accomodated. There was no vegetarian option so I asked for a boiled egg salad - can't do that as we'd have to boil and an egg, I was told. I was offered a plate of lettuce and a tomato. I eventually got a poorly cooked and served omlette with some green leaves. I was offered a ham salad as the manager was offhand and hadn't listened when I said I was a vegetarian. Meanwhile the seven men were ranting in the car park and said it was a shambles. One or two of the staff were pleasant, the men were rude and couldn't have cared less. I would have walked out but I had my elderly mother who needed somewhere to stay . I would recommend missing this dump to anyone thinking of staying there.