DeSalis Hotels London Stansted

We stayed here last Thursday as we had an early flight from Stansted the next morning. I booked this fairly last minute and fancied a change from the Ramada/Hilton type chain of hotels. The room rate was also a deciding factor as it included parking for our weekend away. The booking was made by phone and the person who took my booking was polite and reasonably efficient. I was told that we would be staying in an Executive Double room. Directions to the hotel were very good - around 2 miles from the airport. Initial impressions... more

we booked for 2 nights at this hotel (on the way out and on the way back) we found the hotel clean and provided basic facilities there was coffee & tea in the romm we had a nice meal (Indian) in the restaurant breakfast was continental and short on choice the staff were pleasant and helpful but we did have a problem understanding the receptionist(s) because of their accents and this is not good when travelling and under pressure on the outward journey we had to wait at the airport for half hour to be picked... more

I am surprised to read the experiences of other guests at this perfectly reasonable hotel. We arrived at around 11pm to catch a 6.45 flight. The staff were super polite and welcoming, while the room was huge, with really nice decor, all quite unexpected for an airport hotel. We also had tea and coffee making facilities in our room, which previous guests seem not to have had. We got a wake-up call even though we didn't ask for one. The receptionist then drove us to the airport in a small bus, and we were the only travellers. Pick-up was... more

no facilities in room or in hotel itself for drink etc. no security for cars in car park, cars are actually parked on grass around hotel. heating switched off - in october! collection from airport at midnight was a farce - 7 calls made to hotel only 2 were answered - coach took 30 minutes to arrive and was a 7 seater coach to collect 10 passengers, 8 of which had been waiting 40+ minutes. driver barely spoke english and manager never returned calls when requested. stay well clear.

I have to agree with every word of the previous reviewer. From the moment we arrived I felt we should leave.....for a hotel which is trying to be an airport hotel it just is not up to the job. The reception is manned by a single foreign girl, without the aid of a computer, struggling to keep a stream of tired customers happy. There are no facitlites in the room (or Hotel) for tea making and the bedroom, although new, did not have any written details on how to use thephone or what to do in the event of fire. The receptionist offered us an... more

Have just returned from a holiday abroad which involved a very early flight, hence check in. Decided to use this Hotel which we found on the internet. Web page made hotel looked very new and modern. We rang to enquire about availability, to be told it had only be open for about 4 months, and as a special opening offer we could have a double room (no breakfast) and 8 nights car parking for the "never to be repeated " price of £90. (this did not include the £2 per person charge each way for the mini bus transfer to and from the terminal.)... more