Art Hotel Binders

This hotel looks very nice and lovely. It’s in the capitol of Tirol, surrounded by mountains. And my experience with people from Austria is that they are very friendly and helpful. But, there is one exception…
HOTEL BINDERS!
For me and my mountain loving boyfriend, I had arranged a visit to HOTEL BINDERS and stay a few days in Innsbruck. I had contacted the hotel if there was a free room, paid my deposit and never looked at some strange German word somewhere under all the information that mattered in my e-mail contact. I was really looking forward to it.
Unfortunately, when the journey came closer, something unexpected came by so I was wondering what happened if I canceled the trip and asked this question.
All I got were answers that due to the nature of the deposit they couldn’t return my money (c’mon…paying by internet isn’t that difficult!) and that I must have been informed about a cancel insurance (the strange German word had indicated this, because after my payment they suddenly translated it for me en pointed the word out for me, because it was somewhere between a whole lot of words) and they always recommended it to their guests. Yeah sure, after they had paid the money, like in my case?!
I told him about the misinformation etc. But to make a long story short, the man had cancelled my booking without any confirmation from my side, because I was just asking the question ‘what happens if…’. And that was that. I decided not to agree with all of this, because of my loss of money (€178,-), so I contacted the European consumer commission and explained everything.
They contacted the hotel, to negotiate about getting me (some of) my money back. But probably the employee was living in his own fantasy world, and told this commission that I had contacted the hotel by phone and I was speaking perfectly German and perfectly rude, so I must have understood the German information about cancellations. That’s why he wouldn’t give me (some) money back.
Parond me? I have never phoned the hotel!
And why should I e-mail them in English if my German was that good ! Yeah, arschloch is the only thing that comes in mind. I don’t know if I spelled it right, but I think it comes in really handy at this point of the story. Or maybe some pity, because pathologic lying really is a disease!
But first cancelling a booking without any permission and then making up this phone call.
Be warned people. Don’t take any risks making a reservation at this hotel. I know a lot of friendly Austrian places, but this is definitely not one of them!
And who knows what kind of made up story HE has in mind for you….