Holbeck Ghyll Country House Hotel

Dear Mr Hunter, Thank you for taking the time to write such lovely review about your experience at Holbeck Ghyll. All the team were delighted to read that you had such a wonderful stay. We look forward to welcoming you to Holbeck Ghyll again soon. Kind regards Jenna Horsfall

Dear Lily6 Thank you for taking the time to review your stay at Holbeck Ghyll. We appreciate constructive criticism and I can assure you the various incidents you have highlighted above are seriously being looked into and dealt with. I am sorry we did not meet your expectations. I can assure you the issues you have raised will not reoccur. We hope you will return to experience this superb service and give our team another opportunity to exceed your expectations. Yours sincerely, Jenna Horsfall Holbeck Ghyll

Dear ChadmanLimerick Thank you for taking the time to comment on your Holbeck Ghyll experience. The team are thrilled that you had great time. We hope to welcome you back in the near future. Kind regards, Jenna Horsfall Guest Relations

Dear Kingmaker Thank you for taking the time to review your stay at Holbeck Ghyll. We are delighted you had an enjoyable weekend, inclusive of breathtaking views, fine cuisine and attentive service. I am pleased to advise that tea and coffee making facilities in every room is currently being arranged. Thank you for your feedback it is truly appreciated, we take everything our guests say into consideration and I can assure you the small lacks in perfection (you have noted) are being worked on as we speak. We hope to welcome you back to Holbeck Ghyll. Kind regards, Jenna Horsfall

Dear Mr & Mrs Dear Thank you for the lovely review. The staff are genuinely grateful for your appreciation and pleased to read you had a nice time. We look forward to your return. Kindest regards, Jenna Horsfall Guest Relations

Dear monty67 Thank you for taking the time to write a review about your Holbeck Ghyll experience on Trip Advisor. I am delighted to read your lovely comments about Holbeck Ghyll’s cuisine, views, housekeeping team and of course Philip. However, we are concerned about your various, less than adequate, encounters with reception. Yet, we are glad that you took the time to bring these incidents to our attention. We want every possible aspect of our guests stay to be superb and when it is not we want to know why and how we can improve it. There is no excuse for the various ‘reception incidents’ that took place before and during your stay. However, I would like to inform you that following Holbeck Ghyll’s recent change of ownership there are a number of 'settling down' processes going on - the aim of which is to improve our guests experience in every way. This includes a new quality reservation system, which ironically is meant to ensure nothing is missed e.g. anniversaries, confirmations etc. This new system is a significant change for the team - up until the 19th April they were still using a manual paper chart. The understandable hiccups of a new system and the fact the reception team have had to learn this foreign computer system, while the hotel was still operating, meant the odd inexcusable mistake did occur. For this I can only apologise and assure you that everything has since settled down and there should be no such reoccurrences in the future. Overall we are glad the majority of your stay was enjoyable and I hope we will have the pleasure of welcoming you back to Holbeck Ghyll. Thank you again for your feedback. Yours sincerely, Jenna Horsfall Guest Relations p.s I have sent you a private email, if for some reason you did not receive it please do call me.

Dear TommyTaylor Thank you for taking the time to review your Holbeck Ghyll experience on Trip Advisor. The Holbeck Ghyll Team is delighted to read you and a wonderful time and look forward to welcoming you in the future. Kind regards, Jenna Horsfall Guest Relations

Dear Lecclescake Thank you for taking the time write a review. I must agree that the view from Room 6's balcony is something magical and one of the reasons it is one of our most popular rooms. The staff are delighted they contributed to the enjoyment of your stay and hope that they will be welcoming you back in the near future. Yours sincerely, Jenna Horsfall Holbeck Ghyll

Dear logsLancs Thank you for taking the time to write a review. We are pleased that Holbeck Ghyll's gorgeous surroundings and our talented team in the kitchen played a part in the enjoyment of your stay. We hope to welcome you back in the near future. Yours sincerely, Jenna Horsfall Guest Relations