Shap Wells Hotel

, Penrith
3 star Map this hotel
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View from Room 116 Best Western Shap Wells Hotel Hallway from top of grand staircase
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Shap Wells Hotel reviews

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Shap Wells - no thanks! from Harry1960
This has to be the worst experience of my life. Rude and unhelpful staff. The shower dripped water that was either boiling hot or freezing cold, no inbetween. Constant rattling of the pipes, very disturbing during the night. The breakfast was terrible. Cold and unappealing. Papers ordered and charged for and at 8.30am in the morning still not outside the door - don't see the point of having a daily paper in the evening. The whole hotel had a very unpleasant smell of cooking everywhere you went. Very off putting. All... more
Good Hotel - for touring the area. from Borrowdale43
We recently stayed at this hotel and enjoyed our stay very much. We were on a coach trip to the Lakes. The food was good and there were six main courses including a vegetarian dish each evening, all the meals were hot and enjoyable. We had set meal times for dinner, this worked very well with the other coach parties and there was hardly any waiting for your meal. All the staff in the restaurant and reception was helpful and friendly. Comfortable seating in the bar, with entertainment each evening. There was also comfortable seating in the... more
Do not go unless you want to be insulted from brendadoncvaster
I booked a 2 night break with a coach company. As vegetarians we needed to know what food was being offered. I asked for veggie sausages as a substitute for the bacon and sausages we could not eat for our English breakfast. I was told no but bring your own and we will cook them. I was so disgusted especially when the manager said he did not want disgusting people like us staying. I cancelled.
Management response from shapwellshotel

The above comments do not reflect the way the hotel is operated. The client chose to cancel with the coach operator after being told a change of venue would not be possible to them. Various e-mails were posted by the client to the coach operator which were deamed at the time to be unreasonable requests. Alternative catering arrangements were offered to the client and these were dismissed. The Hotel finds it very difficult to understand when comments are posted without even a visit to the hotel. The coach group that the lady was going to join thoroughly enjoyed their stay with us and many expressed an interest in returning to the property.

Great Location but- from Notts-Traveller
Hotel in beautiful position. Check-in dreadful, disinterested reception staff, room not ready after stated check-in time, left sitting around for nearly an hour,eventually given a drink. When room finally ready they couldn't find key, more waiting and eventually moved to another room. Room pleasant and clean with good views, decent size, very small bath, only problem connecting door to next room was not well sound insulated. Restuarant staff very pleasant, food was good although the table d'hote menu a little uninspired but the a la carte... more
away from it all from mikefr
Great very remote ,friendly staff, good break away!
Exactly what we were looking for! from fimbo
Stayed for a 4 night long weekend in March for a bit of a holiday on the occasion of our 10th anniversary. We arrived after dark but found the hotel without any problems - there are large signs (not illuminated though) that guide you to turn off the main road. The hotel is set back quite a long way in a secluded spot in a valley and has a proper 'hotel feel' to it - a bit of character. Our room was at the rear of the hotel overlooking the stream. The room was very comfortable - a nice size, decoration in good order, very clean,... more
so stress free and relaxing from DEE1957
stayed valentines weekend on a coach tour. staff are very friendly .very well organised and the food on the saturday night was excellent. the rooms are lovely refurbished and very comfortable .breakfast needs to be more varied and could be warmer. we will definitely go back. what a great hotel
one of the best hidden secrets in the lakes from A TripAdvisor Member
Stayed here for a function. Drive to Hotel had breath taking veiws along motorway. Its hard to belive that this place exsists. Its in the muiddle of nowhere! Rooms are the cleanest ive stayed in. Breakfast was a big let down, after the night before's dinner. Breakfast was cold.
Bedrooms are a bit noisy from Airhead
Stayed here for 2 nights over Valentine's weekend. The hotel and the rooms are very nice and the bedroom was exceptionally clean, plus the windows are double glazed which is an added bonus in the Lakes in February! The food was also fantastic, although service was quite poor on the saturday night as they seemed a little short staffed to cope with their Valentine's function. Overall though the staff and the hotel itself was excellent, the only down side being that the rooms are most definately not soundproofed, to the point of being... more
Highly recommended from A TripAdvisor Member
Just got back from 2 days at Shap Wells and can thoroughly recommend it. Reception always had someone on hand and were very pleasant and helpful. Ideal location if you don't mind being in the middle of nowhere. This hotel is just 5 minutes from the M6 but you can't hear any traffic as there is a beck in front of the hotel so you wake up to the sounds of flowing water. They do have their own short walks in the grounds of the hotel. Room was very nice. Average size but clean, nicely decorated and a very comfortable bed. Room... more
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Shap Wells Hotel also called

  • best western penrith
  • penrith best western
  • Address: Shap, nr. CA10 3QU, Penrith, United Kingdom

Traveller Ratings

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Overall
7.5 / 10
94 reviews
Brilliant
32
Good
22
Average
19
Poor
14
Awful
4
Room
7/10
Service
7.5/10
Value
7.5/10
Cleanliness
8/10
Location
8.5/10
Hotel AmenitiesHotel Description
  • Free Parking
  • Restaurant
  • Room Service
  • Wheelchair Access
Rooms: 98 — More Amenities
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