Mersoy Exclusive Hotel

5 readers found this review helpful

We stayed in mersoy exclusive in august. The price per quality is really fantastic. we stayed in one of the pool view rooms which were renovated newly.
We had a very good time. The pool area is nice and food was really good. You can find many salads to choose from. The rooms are newly refurbished and very modern. The bathrooms are fantastic. Marble baths. The hotel is close to everything. Beach is only 2 minute walk and also the center.
Highly recommend this hotel to anyone.

4 readers found this review helpful

After having stayed at Mersoy Bellavista, we also tried Mersoy Exclusive on AI basis. The food is not great however there is so much things to cater for everyone. At some nights, we also tried the lovely Bistro Med and we had some great dinners and entertainment in Bistro Med. Next year we will be going on BB basis and we will enjoy more entertaining nights at Mersoy Exclusive. We recommend both Mersoy Bellavista and Mersoy Exclusive to anyone. A great choice and lovely people!!!!

1 reader found this review helpful

expected 4 star hotel i would class as 2 star rooms are tiny after complaining we where moved to mersoy oriental was better
supposed to have been refurbed very bad workmanship meals were terrible only good point staff were very nice
never again will i stay at any mersoy

4 readers found this review helpful

We have been to Turkey before, and know what to expect from cheap all inclusive accomodation. The staff were very friendly and helpful, the room was pretty small and basic, but very clean. It was cleaned every day to a high standard. The food again was quite basic, but plentiful and well cooked. The bar service offered local booze, with imported brands at a price. The only downside was it closed at 11pm, so if further recreational drinking was required, a short walk into a bar close by was required.(which were plentiful).
The pool area was pretty small by some standards, but again kept very clean, the pool very nice and plenty of seating and a fair amount of sunbeds. Overall, a good and enjoyable stay, with room for inprovement as always, but as we were not paying Carlton Ritz prices, we never expected personal valets and hot and cold running waiters. Edible and plentiful food and drink, clean rooms and and excellent siting of the hotel.....what more can you ask for?
If you want 5 star........then expect to pay for it. You get what you pay for, so don't squeal if you pay peanuts and get monkeys.

1 reader found this review helpful

we stayed at this hotel for 2wks on all inclusive,we ate out every lunch. dinner .the food was put out for 1-2 hr befor we were to eat in this time there were flys all over it,
rooms were bad not cleaned right, never washed ,bedding changed once in this 2 wks.
we had clean towels with dryed egg on them ,blood on them,have pic of them to show how bad it was ,my husband is disabled we had to change rooms 3 time be for they got it right we asked for low flore when we booked in january of this year,i would not recomend this to any one i am going to thomson/firstchoice with all i have put on here ,i have a lot more to add but it makes me ill just thinking about it sorry . please dont go to this place not recomnded by my self and evey person that have had the same exp,all have been reported for this to our rep who ran out of complant forms ,jane ......

1 reader found this review helpful

My friend and I have just returned from a weeks holiday at the Mersoy Exclusive Hotel, Icemeler and had a great time there. Everything was very clean, well organized, very friendly and the food was delicious. It's not the Ritz, but we didn't expect that or anything like. Really central location, great staff. Small but adequate standard room well equipped, even supplied shoe lift and sewing kit. Can't fault it anyway. If you are looking to stay at Ritz, book that, not Mersoy!!

This HOTEL is a disgrace 4 star you must be joking. chicken every day, we ate out, Staff very good thats the only thing i can say posotive about this hotel ,Brown marks on the matrress? mould all round shower tray,toilet not fastend to floor,holes in walls with electric wires comeing out, room so small we had to put cases on balcony,Woud not go back to this hotel.

As other reviews have said, the staff at this hotel are mostly pleasant and friendly. In my opinion, there are problems however with the operation of the hotel by its management and the hotel infra-structure. Examples of the management problems include a blanket ban on the purchase of food and drinks (including water) from local shops for consumption inside the hotel or by the pool. The policy is strictly enforced and I witnessed a number of hotel guests being harrassed by staff for walking into the hotel with a half-empy bottle of water. The couple in the next room to us were charged by the hotel for two cans of coke because they were drinking coke in their room (purchased externally) when the guy that restocks the minibar happened to check their fridge and spotted the coke was not from their minibar. Minibar prices are expensive - £8.00 for a single vodka and diet coke. Things that you'd expect to be included in the room rental aren't; examples include the room safe which costs £17.50 for one week's use; and the use of a couple of 5 year old computers in the hotel foyer connected to the internet (£5 per hour - there is no WiFi at the Mersoy). I was left with a definite impression the hotel was out to fleece as much as possible from its guests with a minimum of effort.
The hotel name has the strap line "luxury redefined" which is an unfortunate double entendre. I think that the hotel fixtures and fittings are of good quality generally, but the workmen that fitted them were not good craftsmen. Examples of the problems in our select luxury room were: the skirting board down one wall had fallen off; the loo roll dispenser in the bathroom has fitted the wrong way round so that if you were sitting on the toilet and pulled the roll, it flew out of the holder and onto the (invariably wet) floor; the wall tiles were broken (I speculate with a hammer) where pipes and vents were located and the bits were filled in with grout; the sealant in the shower wasn't smoothed and so there were SEVERE problems with fist-sized clumps of mould along grooves in the sealant lines and where the shower frame joined the walls externally. The vent in our bathroom was half in and half out of the wall because the hole in which it fitted was too large; the bathroom floor didn't have a proper run on it and so stayed wet all the time. It appeared there had been a leak problem from the bathroom above ours, because our bathroom ceiling was a broken, uneven mass of patched plaster, poorly-re painted and a bit stained and mouldy.
Although there were fitting problems with generally good-quality equipment, there were also fundamental problems with the design of the hotel. Examples include the fact that sound carries along the hard tiled corridors; one of the other guests was sick early one morning and we heard all the retching in graphic detail. The room walls are thin; we could hear the person in the room above having a pee in the middle of the night very clearly most nights. I thought a nice touch was to have the air conditioner exhausting across the balcony; it meant if you were sitting on the balcony at night, you couldn't have the AC running in the room because it blew heated air across the balcony; I was never sure if it was a deliberate ploy by the management to save a few lira or a proper design flaw.
Regarding the food, breakfast was basic but mostly fine; as with a lot of countries in continental europe/asia there is a problem with flies/wasps crawling across food; this problem is not unique to the Mersoy however. There were a few hairs in the food; we stopped having breakfast after 3 days.
Having said all that, I enjoyed my time at the hotel, but it was because we ate out a lot and spent a lot of time at the beach/pool. If you decide to go and are given a couple of "a la carte" vouchers for the restaurant BEWARE; the waiter will offer you a wine list either without prices or with prices and a recommendation for a particular wine; we accepted his recommendation for a £25 bottle of wine that was not an expensive wine; it was very rough and I think you could pick up something similar from Tesco for £3.50. The "a la carte" food is of canteen quality.

i went on holiday with my whole family including my 5 month old daughter and it was brillant not only were the staff friendly but the food was good (as they dont boiling hot food as it is rude in their country) the rooms where not brillant but you only sleep in there so didnt bother me i loved every minute of this holiday and recommed it to everyone i no you get what you paid for and we got ore than we paid for

Myself and my partner booked this holiday through bookable holidays (small company used by Teletext and icelolly.com). We have booked through them before so I was quite confident everything would run smoothly.
It was a disaster!!
When we arrived at Dalaman airport, Goldtrail (tour operator) said that we only had transfers to Icmeler and not to any particular hotel. They thought it was acceptable for us to walk around looking for a taxi to take us to our hotel, with 2 suitcases in tow!
We eventually got to the hotel only to be told that the hotel didn’t have any confirmation of our 2 week all-inclusive stay with them!
We arrived at the hotel at 9am local time (they are 2 hours in front) and bookable didn’t open their office for another 2hours back in the UK. The hotel staff didn’t offer us a drink, any food or a courtesy room until this was resolved! Instead we were made to wait in reception (which has no air conditioning) until we could call the company we booked through and ask them to fax through confirmation.
The staff on reception were unsympathetic to our situation and wouldn’t even allow us to call bookable holidays from their telephone.
After the 2 hour wait and £45 mobile phone bill, bookable faxed through confirmation of our stay.
Without an apology we were lead to the smallest room which had 3 single beds crammed into it. We couldn’t even fit our suitcases in! The bathroom was riddled with damp and there was black fungus and mould all around the bathroom (which stunk).
I requested a change of room as we had been assured when we booked the holiday that the hotel was 4*. The hotel comprises of 3 buildings - One of which is a 4* and the other two rated as 3*. We had apparently been booked into the 3*. I have stayed in 2* accommodation in Benidorm which was 30 times higher standard than the Mersoy! Very poor quality.
So they asked us to wait in reception whilst they suggested trying to clean the bathroom! Surely this should have been done already? We sat and waited in reception until 1pm that day (still with no offer of food or drink) until they gave us a room which wasn’t really any better. We accepted purely so we could catch up on some sleep and unpack our bags.
The resort of Icmeler was beautiful and the locals from the bars and restaurants were really welcoming and pleasant to be around. The staff from the hotel kitchen, restaurant, and bar work really hard and always have a smile on their face.
The pool area was really good with sunbeds, mattresses and lilo's free of charge.
The food wasn’t bad. Pretty simple, salads, chips, rice, pasta, and chicken. My partner is very picky and he ate it without any fuss.
The weather was great, sunny, and hot everyday!
To top our holiday off the transfer didn’t turn up to pick us up on our day of departure. We had to pay £60 for a taxi to the airport.
Icmeler is a great place just choose a different hotel and make sure you travel with a well known company.