Callao Gardens Apartments

food edible,drinks ok as long as you have mixers and an excellent resort, toast, soup and watever - you won't starve!

1 reader found this review helpful

have just returned home from very nice sunny week here ,but on our arrivalat reception we were promptly told we had to pay 60 euro against damage,which we had not been told about from tour operater (neither had anyone else) so that was bit of a blow ,then we were shown on a paper wre to go to find our accomadation which believe me was not easy very dark 9.15 evening down a very steep hill and it was some time before we could find the name of our block, we were not told it was in the middke of other blocks and not visable from road way or paths, we had to leave our suitcases and go looking, when we dud find them i must say they were very nice apartments very good for self catering, beds very hard so like most people e used the sofa bed, we went there on a all inclusive which in everywhere else i've been it means just that , not here , snacks and ice cream are always avaiable between meals not here if you or your children won't either during day you have to pay for these, now most children won't lunch around 12, here its 1pm ,dinner is'nt until 7pm, so if your child wants to eat before then you have to pay ,make sure you get there before 5pm. now onto the entertainment, volley ball or darts in day, snakes, acrobats,and 1 nihgt of karoke, (look for further reviews on that)now as for the animacion man RUBEN what a total waste of space, he has no idea how to organise entertaimentall he did all day every day was to sit around annoying guests who were trying to enjoy the sun, he spoilt what was a nice holiday, not just for us but all guests had anough of him, hopefully he will be sent packing before you go

2 readers found this review helpful

Two weeks before departure our hotel was changed from the Merlin Resort to Callao Garden. Search results on Callao Garden were not good particularly in the food area. We asked for other options, both hotels offered as alternatives came up as even worse on a web search. Opting to stick with the first choice we flew out as scheduled with Monarch. Transfer and check-in went without a hitch and our accommodation turned out to be a self catering appartment that was clean and spacious. Arriving late evening the food on offer was dry, clearly having been there for some hours, and unappetizing. The food preparation and presentation continued to be a issue throughout our holiday and became a daily subject with all other all-inclusive clients. My wife battled for days to get the food covered to keep out the flys constantly in the dining room. That said the staff in general were very good. We discovered that since our original hotel closed all its clients had been moved to the Callao Garden. The Callao Garden is a ApartHotel for the use of those people on a self catering holiday, in no way does it fit in with the all-inclusive type of holiday. As for Callao Salveje its a very small quiet resort with the usual selection British run bars and the odd Chinese restaurant.

I stayed at this hotel back in 2007 for 2 weeks with my young son. My parents were joining us for the 2nd week and were really excited to show them round because our 1st week was wonderful. Only problem i had was the sofa bed, it was so uncomfortable that nobody could have slept on it so i went to reception who wasted no time in replacing it. On the day my parents arrived i went and met them at 4am in front of the hotel and showed then to the room. After a quick drink on balcony we went to bed. Went straight to pool next morning and stayed for most of the day. On our return i noticed all the cupboards open in the bedroom and discovered somebody had been in our room and stolen all my money (£1000). I had a safe built into my suitcase so didnt use security box. They took the case which was found ripped open that evening. I was devastated and it totally ruined rest of our hols. It turned out a member of staff had stolen it and they had been watching us around the pool and communicating via radios. I wandered why me and soon found out they ransacked our room when they bought sofa bed to see where we kept our stuff and found a list at reception with who did/didnt have safe boxes.
Pools, grounds etc were all beautiful and staff were fantastic we even ate at the pool bars and thoroughly enjoyed it but after spending 8 hours at Playa de las Americas police station needless to say we wont be going back and sold our apaprtment.

Satyed over xmas and new year 2007. We have timeshare and booked this apartment, being told it was a 3 star. It was terrible. The apartament was falling to bits. The kitchen cupboards were hanging off. The windows wouldnt shut properly. The floor tiles were cracked and broken and my son cut his foot open so we all had to wear socks while walking about the apartment. There were 5 of us staying there, we had a double bedroom, twin room and sofa bed. We couldnt get the sofa bed open the first night and called to reception for help to be told that noone could help until the morning. So my 9 year old son had to sleep in the double bed with us. the TV was coin operated. There was never enough hot water for all five of us. We took it in turns each day to see who was going to have a cold shower!!!! No wine glasses. Only four chairs and a small table on the balcony so we couldnt eat outside. Swimming pools not heated. two washing machines in the laundry, one out of order so you couldnt get asny washing done as it was always in use. Absolutely dreadflul holiday.

Just arrived back from 5 nights in these apartments. We should have been in the Merlin Resort (previously Ocean Club) but the renovations weren't complete.
Staff very nice. We liked our apartments and found them spacious with ceiling fan, iron, ironing board, toaster, kettle, hairdryer, big fridge freezer and full sized cooker.
We were booked all-Inclusive which I would NOT recommend to anyone as the food is atrocious, to put it mildly. There was no choice for vegetarians, apart from salad and even if you did eat meat, it was very poor. The food was lying out cold. Not many people can use the restaurant, as the buffet was tiny. One choice, pasta with meat through it, chips and chicken nuggets for kids. Snacks for your lunch was all you could get during the day from the pool bar/restaurant.
Totally unsuitable for anyone with walking difficulties as there are stairs everywhere. There were 100 from the restaurant to our apartment and some people were even worse!
Callao Salvaje wasn't a resort, as such. A couple of shops, supermarkets and restaurants and nowhere to walk to. I wouldn't go back.

Nice apartments basic bed and kitchen nothing special, there is no air conditioning, had to hire fan costing 37 euros!
Not a very lively area to holiday in only the choice of a few bars and restaurants. although they are very nice ones.
Bus takes about 45 minutes to Playa de las Americas, packed with people going to the beach can be a pain although very cheap. The taxi costs about 13 euros from Las Americas back to callao gardens. Fanabe Very nice area to go. Loads to do lots of restaurants. Beware of touts there!
Overall Tenerife is a very nice place to stay with lots to do. Do not recommend these apartments, no entertainment! Although the pools are very nice!

Just arrived back from a great holiday in Tenerife. Not so great apartments. We were told a 5* resort air conditioning. The apartments were clean, but small, no air con, had to hire fan costing us 37 Euros for two weeks! Lots of stairs, and nowhere near any good bars or entertainment or even a good beach.
You have to take to 45 minute bus to Las Americas and the buses stop running at 8pm! Fanabe is very nice, takes about 30 mins on bus. These apartments not recommended if you like a busy holiday!