Elounda Peninsula All Suite Hotel

The management and ownership of the hotel would like to thank you very much for your kind words. We have been working very hard to live up to our position as the most expensive hotel in the country, as this creates very high expectations from our guests. It gives us great pleasure to receive such positive comments and we promise to try even harder. We have just created a brand new private sandy beach for the exclusive use of our guests and there is even more in store!

The management and ownership of the hotel would like to thank you for your kind words and promise to do our best to continue pleasing our guests in the future as much as we managed to please you during your visit. We very much look forward to your return.

The management and ownership would like to thank you for your kind words. We are indeed ecstatic about receiving such excellent comments again and again. Since you report liking our breakfast a lot, you will be happy to learn that we have upgraded our breakfast even more this year with new buffets and an even larger choice of dishes. You will also be happy to hear that we have even built a new private sandy beach for the exclusive use of the Elounda Peninsula guests.

The ownership and management of the hotel are saddened by the fact that a single bad experience at one of our restaurants on one of Nighteyes’s dinners spoiled the overall impression of the hotel, but we are also glad that our guest has pointed out many of those things that make the Elounda Peninsula such a special choice: the fact that we will get out of our way to help our guests if they have any problems (like we changed the room when they told us that they were not getting all the sun they anticipated), and like the reserved umbrella and loungers with cold water and towel service at the beach, the private pools with hammocks over the water, and the large choice of good restaurants. As of April 2007, a brand new private sandy beach will have been completed for the exclusive use of the Elounda Peninsula All Suite Hotel guests, thus permanently addressing the issue raised by some. We do however point out that the beach is where you go to get a “beach scene”. For swimming in privacy, there are private pools at every single one of the hotel’s suites. The presidential suites also have private decks on the seafront. The most important thing, of course, is the fact that we will do our best to meet our client’s requests, as did with Nighteyes’s accommodation. It is exactly this that we would like to have happened in other instances. For example, the reserved loungers at the beach are not permanently assigned for the duration of the guests’ stay but we guarantee that the guests will have one of them. Some guests want the same lounger every day, others want to change around, others want the same as they had last year, etc. When a guest asked for Nighteyes’ position we checked that they had not used it for a while and moved them to another one nearby, thus giving our other guests the position they had requested. Nighteyes could have done the same when their neighbours proved to be a little too loud for comfort. We would have been more than happy to change them to another position. It’s all about asking for what you want and not expecting people to imagine that you want something different when you’re looking happy with what you’re got. The same goes for the balconies. We have a system for fencing off all our balconies, should our guests asks for it. If Nighteyes had asked for it, we would have certainly obliged. The same goes for the hammock. If Nighteyes had asked, we would have certainly explained how to get into it. We cannot know that they are not using it, simply because we cannot be looking into their private balconies! Finally, please allow me to apologise on behalf of all of us for the incident at the restaurant. Obviously there was an issue with the service on the second visit of Nighteyes and we were not properly informed of it. The Calypso restaurant is doing its best to maintain its recognition by the press as the best hotel restaurant in Greece, and we will certainly weigh these comment heavily when re-opening for the 2007 season.

The management and ownership of the hotel would like to thank you for you kind words and high marks you gave us, while we regret not satisfying you fully due to minor setbacks. We would be very happy to have received your comments directly while you were staying with us, rather than reading them now that you are long gone. I can assure you that we would have done our utmost to satisfy you fully. This hotel is the market leader in Greece and - yes - we are the most expensive hotel in the country. We try very hard to keep up to our reputation so, please, give us a chance to please you when we actually do have the chance. Nevertheless, we have taken your comments very seriously. We have changed the pricing of our Junior suites to reflect the fact that they are not as spacious as our Collection suites, and we have upgraded our breakfast even further to address the issues you raised herein: we added an even larger selection of teas to our breakfast and we added low- and medium- fat yoghurts. We do have low-fat spreads, and you probably did not notice them. We cannot stress this enough: please ask us when you're staying at the hotel and we will bend over backwards to get it done!! Whatever!!