Iberostar Tainos Hotel

2 readers found this review helpful

I would personally like to thank the hotel manager who took the time to assist our family with our crisis. It was a stressful situation but, he took the time to help us resolve it, again I thank you. We as a family were able to continue on and have enjoyable time together. I wonder if all managers have that caring respect for their guests and staff? I certainly feel safe and enjoy all all our friends,at the Iberstar Tainos. We will again venture back next year with our friends and hopefully our grandaughter. Next year will be our seventh time.
To all friends,
See you next year,
Wendy and Bruce Dinnin
From
Canada

4 readers found this review helpful

just back from cuba, stayed at this hotel which i must say was very clean{stayed in the bungalows}staff were very friendly. entertainers were also great people to name a few ELVIS, MAKERENA, FERNANDO, LUCY (who does the kids club. would recommend this place to anyone especially to families with young children. My daughter got married out there and i must say GISSELLE could not have done enough for her, as it rained on her day and she was to get married on the beach, she ended up getting married in the cuban bar which turned out to be very special, as her hubby said it was lovely to see her walk along the wooden walkway towards him. all in all a lovely holiday. xo

7 readers found this review helpful

The whole experience of staying at the Tainos was fantastic, the room was huge and comfortable, the place was spotless the whole week we were there, always someone cleaning or tidying up, our room was cleaned ever day and lovely towel display left.
The entertainment staff worked tirelessly all day early morning right up until they had finished the evening dance entertainment, they were absolutely fantastic with the kids that were staying at the resort.
The beach and pool areas were spotless all the time and there was never any rushing to get sun beds, the gardeners were always out tending to the beautiful gardens, the food was such a great selection every night there was something different and to everyone's taste there.
All the staff were so friendly would go back tomorrow and would recommend to anyone. Only complaint was being bitten by mosquito’s, but not much the hotel could do about that!

3 readers found this review helpful

my wife and i went to the tainos 2 years ago and are goin back this june we cant wait my mother and father have been goin there for the past 9 years the food the people the staff are all fantastic i dont understand anybody who complains because their is not one thing wrong with this hotel the food is out of this world theres so much choice so who ever moans about it just try another hotel at varadero and you will soon come back this is the best hotel around

23 readers found this review helpful

Having been disappointed with a hotel in the Cayos some years ago we went bact to Cuba with some worries, we didnt need to. This hotel is excellant in every area, staff are amazing, facilities and cleanliness were first class. we will definately be returning.

11 readers found this review helpful

Been here 3 times now and i must say that everytime i had the time off my life.
Great hotel,nice people and fantastic shows in the evening.
The food is super and for everyone even vegi people like myself.
So get your suitcase and go to tainos hotel in cuba.
You can not miss with this hotel.

5 readers found this review helpful

Fantastic holiday, both myself and my partner enjoyed this hotel and agree its the best hotel we have ever stayed in. The staff were very pleasant and helpful. There was a good variety of food in buffet. The restaraunts were also very good. I would definately go back to this hotel and would reccemmend it to anyone going to Cuba. We went overnight to Havana which was also a good event. The rooms were celeaned daily and promptly. I am looking at going back next year or in the near future.

11 readers found this review helpful

Just got back from our first all inclusive holiday at the Iberostar Tainos Varadero.
Had spent 3 days in Havana first. Brilliant. Stayed at the Hotel Telegrapho right in Centre of Havana. 3 days about right amount of time, saw loads. Travelled down to Veradero for 11 days at resort. Iberostar Tainos is Fabulous in every way.
Food was good and varied, Staff superb and work so hard, rooms lovely and have benifitted from a recent re-fit. Had good fun with the maids leaving out props for her to make bedroom towel sculptures. Entertainment staff were brill and talented. Had tropical storm "Fay" come through the last few days of the holiday. Hotel management were great and kept everybody informed, and all services ran all the time.
Things to do.
Flying boat off beach, overnight trip to Trinidad, Aqua-jets in the lagoon,Deep sea fishing, Coco Taxi into Varadero a must.
2 negatives. The main bar and lobby are in dire need of air-con as a means of sanctuary at the end of a long hot day to have a respite from the heat rather than going to your room for comfort. Also, if your staying on the ground floor in the main building, it's very noisy from the bar area. Could do with some self closing doors to save on the ear plugs and drink more Mojito's as a night cap.
Overall brilliant. go if you can. Look out for George at the pool bar and Elvis on the entertainments team.

4 readers found this review helpful

Hotel met all our expectations. Rooms were spacious although not luxurious (how much time do you spend in your room?). Beds were comfortable and towels were changed daily. Maids did amazing 'sculptures' with them. The buffet restaurant had a huge choice with a different meat or fish selection every day as well as a section which featured a different country every day e.g chinese, British etc.The Japanese restaurant was our favourite which we booked 3 times and the cuban resturant was also good, if a little souless (needed some music).The pool was huge and there was always plenty of sun loungers. The beach was glorious, the sands much deeper than some of the neighbouring hotels. Again there were plenty of sun loungers and parasols. The hotel staff were always pleasant and friendly and yes we did tip regularly but when you realise some are paid a peso a day (about 80p!)it was really no hardship to give them a peso. We never found them hanging around waiting for a tip, often we went back after them. The day time entertainment was good, if you wanted it, but you never felt pushed into joining in. We tended not to watch the evening entertainment as there was a lot of handing out of certificates etc. I believe the shows which started around 10p.m were quite funny though.
We did 3 trips. The swimming with dolphins was enjoyable but the water (in a canal) was filthy. Doesn't compare with Discovery cove in Florida. The overnight trip to Havana and Pina de Rio was fabulous. Excellent tour guide and well worth the exhaustion felt at the end of it! The Catamaran trip with fresh lobster on board was fantastic. The crew were a lot of fun and the uninhabited island was 'picture postcard'. The snorkling was great too.

1 reader found this review helpful

We've had a fantastic time- the staff are always happy to help and go out of their way to make sure everything is OK. The room was large, quiet. Food was varied and plentiful, though this (and in fact Cuba) does not seem the place for vegetarians. The kids club was ideal and they always brought your child to a personal handover and checked with you if they were moving to another part of the hotel for playtime. Activities were plentiful and amusing if you got to know some of the other guests. We could not fault anything at this hotel and even persuaded our maid to give us towel-folding lessons!
One thing I would mention is that outside of your hotel, particularly in varadero town or havana, the toilet facilities are less than basic. Either use the coach for Havana trips or don't go at all when in varadero- I tried one of the hotels in varadero town- its facilities for toilets were the sort you might find in a run down public convenience in the 1970s- no seat, no wash basin, no paper, no flush.
All that said the hotel is great- say hello to Yuly on the desk and Elvis and Fernando and Veronica in the Animation team