Oban Bay Hotel

Thank you for taking the time to write a review about the Oban Bay your comments are very welcome. I'm glad you enjoyed your stay with us and look forward to your safe and speedy return. Thanks you for your kind words Regards D Macleod

Thank you for taking the time to write a comment about the hotel and thank for your kind comments regarding the staff and your stay here. I'm glad you enjoyed your stay with us and my apologies with regards to my staffs discussion this is not the norm for us. Thank you again for your kind words and look forward to your next visit. Regards D Macleod

It seems an unfortunate set of circumstances had alot to do with you and your friend leaving with what i definatley consider to be the wrong opinion of our popular hotel. Firslty i would state that the company you booked through didn't check to see if we had upgraded rooms available for your stay, when the booking came through we informed them of this situation. Dinner service for the Saturday night all our guests had been made aware when booking that we had a wedding in place and that any dinners we had we would be serving in our front lounge, i agree the seating arrangements were not perfect and yes its something we need to look at ourself before we do our next wedding but i'm sure the food service and views made up for your slight discomfort. With regards to us having no therapist available on the Sunday morning our therapist called early that day suffering from the flu i can assure you we tried both of our sister hotels for a replacement therapist on the day but all were fully booked but alas to no avail. I would hope that if you were to stay with us in the future i'm sure we could change your opinion.

I was surprised to read your comments about the hotel. I'm sure the extended building to the rear of the hotel is not a monstrosity as you state especially when you consider that inside is equally refurbished as any part of the hotel.I would add if a room with a view had been requested we would have done our best to provide. By "all inclusive" you mean dinner bed & breakfast and all our hotels work from the same menu's and are produced using local produce and to set standards. The menu you question with the atlantic seafood risotto does use as it states salmon, haddock and prawns all sourced by local supplier and from the atlantic the rice our chefs use is a aborio risotto rice which is a short grain rice. Our menus are in the middle of being updated using more local suppliers. The supplement for a la Carte on our bistro menu is on a slightly lower rate for our dinner bed & breakfast guests and has received high commendations. You question our parking we know its limited and thats why we ask all guests to pre book and thats why we charge £5 per day also otherwise yes 100 yards both directions free parking which the ladies and gents on reception do pass on to all guests, all Oban hotels have none or very little parking available. With regards to the service yes we have just employed some new waiting staff who are being trained to our standards in hospitality which is normally very high. I thank you for your comments which only help us to improve and hope you'll come again to visit.

Thank you very much for your kind words i'm glad your stay was an enjoyable experience. Just to let you know the plumbing has now been resolved. Look forward to welcoming you back in the near future.

Thank you for your kind words it has been a very busy start to the season and i hope we see you back in Oban again in the near future.

I have to disagree with your comments with regards to our Spa, what you call a "plunge pool" is a well positioned hot-tub with views over the across to Kerrera and Oban bay, our steam room and sauna are well liked by our guests and very popular as are the massage treatments we offer. I know all our rooms don't have stunning views but if requested they are allocated or upgrades are available with a small surcharge.

During your stay we were experiencing water pressure problems which since this has been rectified apoligies for any inconvenience this may have caused. I know our restaurant can get very busy and can sometimes give the impression of a hurried enviroment at peak service times this i can assure you is not always the case. We do have spectacular seaiview rooms available if you request an upgraded room or Jnr suite. Our main aim is to assure guests satisfaction and a quality of service, I do hope you will come back and stay again in the near future.

I have emailed this guest to resolve this matter.

I was surprised to read your comments regarding our spa facilities. Our changing area is not the largest i agree, but personally i find it more than ample to get ready or quick change. Our hotel group has an environmental policy with regards to the overuse of towels that guests can either use their room towels or pay £1.50 for an extra towel. We have so many good reviews regarding our service, food and the whole dining experience, I am sorry that you seem to have escaped our notice and didn't get that experience. All of our staff are friendly and helpful which i am happy you agree, so if there is ever a problem in any further stay you may arrange with us please let us know as we can only fix it if we know it's broken.