Loch Fyne Hotel

Below is the letter I sent to the Crerar group:
Dear Sir/Madam,
Recently my partner and I stayed in your Loch Fyne Hotel and Spa for the dates 5th to the 9th of January inclusive of this year. We were disappointed on various occasions with various aspects of our experience. Through speaking with other guests, in the passing, there was clearly a real feeling of disappointment at their stay in the hotel that week.
To begin with we were put in the wrong room, a normal, rather than superior room. In addition to this the £50 pamper package and bath robes I had requested were not present. Although the staff were very apologetic and did organise a change of room along with an hour free spa treatment, we were less than impressed with our initial experience of the hotel. Added to this was the shock of the size of room considering the ‘superior’ title you had given it over the normal rooms. It seems that the extra payment was for the same size of room with exactly the same features except a small sofa. The pictures contained on the website are very misleading, the real thing is falls far shorter.
Following this we found that the hotel itself, especially the lounge area was extremely cold and when we asked if more heating could be put on, we were told “that’s it on full power, it’s crap isn’t it.” By one of the bar staff. There were also occasions when we were left standing at the bar waiting to be served as it was unattended. We noticed other customers complaining of the lack of staff present and I advise that it is beyond foolish to have an unstaffed bar when you claim to serve food and drink throughout the day.
The food on the whole was also very disappointing. Although some meals were tasty there seemed to be an unbreakable pattern of serving every main meal on a bed of mash accompanied by further boiled potatoes, consecutively over the four nights. This made the food in part very repetitive and in short seemed to reflect a chef who failed to consider the meal as a whole. There also seemed to be no efficiency in getting drinks ordered from the bar to the table before the starter. No reputable restaurant would serve drinks only prior to the main course; this seemed in part to reflect a deficiency of staff and bad communication. Further to this at breakfast on numerous occasions I was served a cold ‘hot breakfast’; less than impressive. The standard of food, along with the often long waits to have an order taken reflect anything but the standards suggested in the hotels leaflets and on its website. You seem to be advertising what falls far short of the real experience.
It is with much regret that I feel I must write this letter, as it spoiled a much anticipated short break away. It most definitely has put me off ever staying in one of your hotels again, having stayed in far superior hotels for the same price. I hope this feedback is taken seriously as in such times of financial worry people are nervous to part with cash to stay in superior hotels let alone sub-standard, badly run hotels such as yours.
I hope to hear your response to my criticisms.