Western House Hotel

My opinion of this hotel did not start off very good. I tried to call them to ask about a late check-in, but was never able to get in touch with someone. The phone would ring and ring, and no one would answer. So I called the agency I booked the room through, and they were able to contact the hotel. Then we had a hard time finding the hotel. The directions on their website are not very good, and the sign for the hotel entrance was not lit. So at this point we were tired and grumpy. But once we walked into the hotel lobby our feelings... more

Stayed here after a day at the races. The staff were so welcoming and friendly - they seemed to really care and wanted to make our stay as enjoyable as possible. The room was very comfortable with everything you need, hotel restaurant was first class - overall a fabulous hotel. Would highly recommend it - very much top end of 4 star rating.

Having spent the remainder of the weekend at the awful Holiday Inn in Glasgow, I travelled to Ayr to stay at the Western House Hotel for a one night stay, for a birthday function. The Hotel is situated in the grounds of the Ayr racecourse, a 5 min taxi drive from the train station. The approach to the hotel is lovely! The reception area is warm and welcoming and check in was a joy ! The young man on reception was polite, courteous and pleasant, handing you a beautiful men in a wooden box with which to complete the... more

My girlfriend and I stayed in this hotel for a wedding. We arrived on saturday morning and were greeted by a friendly receptionist who insisted on carrying our bags to the room, even though i offered! The room itself was lovely! Modern, stylish but still cosy with flatscreen tv, dvd player, large comfy bed and modern bathroom. There was a handwritten note wishing us a lovely stay also-nice touch! The staff in the bars and waiting on tables during the wedding reception were lovely and friendly and nothing was too much trouble, even... more

My husband and I were celebrating his birthday and our 1st wedding anniversary and we booked a couple of nights at this hotel in one of the classic bedrooms in the main hotel. We were very disappointed with our stay, so much so that we did not stay the second night even though we had paid for it in advance. We arrived at the hotel to find they had booked us into the courtyard room, after paying the extra for a room in the main hotel, after a number of phone calls in front of ourselves and other guests they put us in a the correct... more

We stayed at the Western House Hotel for two nights whilst in Ayr for a wedding. Whilst the hotel, which is situated on the grounds of the racecourse, is not overly impressive from the outside, and looks rather like an upmarket travel lodge, it has just been refurbished to an extremely high standard. We stayed within the courtyard accomodation. The room was spacious, stylish, comfortable and clean, complete with LCD TV and DVD/CD player and attractive en suite bathroom. We opted to eat in the hotel restaurant and were delighted... more

Everything was perfect, even the glorious sunshine. The staff are very helpful and attentive, nothing was too much trouble for them. We booked a table in the restaurant and found the presentation, food and service to be excellent. Best Cullen Skink I've ever tasted! Drinks out on the terrace overlooking the racecourse finished a perfect evening. Breakfast was delicious, a real Scottish breakfast with all options covered. Great herb sausages. Mmmm, I feel hungry just thinking about it!

This hotel is actually in the grounds of Ayr racecourse and extensive extra courtyard accommodation has just been constructed. It is, therefore, "brand new", both literally and in the West Coast sense, where it is an expresion meaning "very good"! The staff are attentive, helpful, cheerful and polite. They coped very well with a wedding reception in full swing while we were there and managed to give us all the attention we needed. The rooms, being brand new, are spotless and, of course, everything works perfectly. <br... more