Queens Hotel

We have recently returned after celebrating the New Year at The Queens.
When we booked in initially we were shown a room that was so small, it was incredible to believe they had offered it to us - considering we had paid to upgrade our room to Crown.
We complained and were given another room, without any hassle at all. Unfortunately the staff did not seem to keep us informed what was happening, at reception and indeed during the whole of our short break there.
We were never told for instance about any facilities, few that they are, in the hotel or given any information at all. The staff seemed, dare I say, uninterested, with the exception of a young lady named Martha.
The hotel itself is small, the dining room quite nice and the lounge - appalling. We thought it looked like you were sitting in a home for the elderly with covers covering all the furniture. These covers were removed after New Years Day! Too late, we had already formed our opinion.

Luckily for us we were fit enough to go out and meet with local people.
All in all although the room was acceptable, after our change, it was certainly not as portrayed.
The bar is so small it is impossible to sit comfortably! The rooms were very clean, as was the hotel in general.
The food and the kitchen staff are undeniably excellent.
This made up in some way for the failings of the other facilities up the hotel.
From 2 fairly active OAP's!