Pomme d'Or Hotel

We very much appreciate any and all feedback from guests as it assists us in determining how we are meeting their expectations and whether we are achieving the high levels of service to which we aspire. I am therefore most grateful for these observations and offer my personal apologies for not meeting the expectations at every level. I am pleased to advise that appropriate actions have been taken to ensure that the specific areas of concern directly related to services provided by the Hotel have been positively addressed. Whilst I fully acknowledge that none of the points raised in connection with the services provided by the Hotel should have occurred I do believe that any disappointment could have been avoided if they had been brought to the attention of myself or one of my members of staff at the time when we may have been able to attend to matters immediately. With regard to the comments of disturbances emanating from a noisy nightclub at the back of the Hotel I can advise that these have been passed to the local authority for further and more formal action. Again, I am grateful that the matter has been brought to our attention as, even though the Hotel’s bedrooms are fitted with sound-proofed double glazing and air-conditioning, this noise disturbance is probably in contravention of the local licensing law and will require to be dealt with accordingly. I respectfully note that the reason provided to Tripadvisor for this visit to the Island was for an ‘out-of-town getaway’. In fairness, one of the primary reasons for guests choosing the Pomme d’Or Hotel for a short break is due to its location in the centre of St.Helier, close to the main shopping areas and a wide variety of restaurants, bars and other entertainment. Had we been aware of the reason for the visit, we could have suggested that another of our Hotels, the Portelet Hotel in St Brelade, situated in tranquil surroundings offering both coastal and countryside views, may have better suited. I would welcome the opportunity to demonstrate to all visitors to Jersey that the services offered by the Pomme d’Or Hotel are worthy of it’s four star rating and it jealousy guards its reputation for offering the highest standards of guest service and care.