Chevin Country Park Hotel

We visited Chevin Park for my nephews wedding which fortunately went without a hitch. I say fortunately as the rest of the stay was not without problems. I booked 2 rooms by phone and asked for written confirmation which did not arrive so I had to phone again. On arrival at the hotel one room reservation was wrong, but luckily the hotel was not full and we were given a family room instead of the executive twin we had booked.
On checking out my mother in law was overcharged by £23, and despite my querying this no attempt was made to check the price was correct. On our return home I confirmed the price on the web and phoned the hotel, to be assured a credit would be issued. Three weeks later this had not happened so I phoned again to speak to the duty manager, who was busy but I was told would phone me back. Surprisingly this hasn’t happened so I am about to make yet another phone call.
Apart from this the hotel is expensive for what it is. When I booked I was told the standard double (for which they charge £118) was really only big enough for one person and they weren’t kidding! The rooms were dusty, lacking in simple things like a towel rail near the wash basin and a shower that didn’t scald you.
The restaurant ran out of orange juice at breakfast - this has never happened to me before, even in a b&b. I feel they are trading on the log cabin novelty - if you want a log cabin experience go to America where they do it properly at a fraction of the price.