Grand Hotel

2 readers found this review helpful

Not a lot to say third world accommodation food very bad looks good from outside thats it you dont get what you pay for with this ?????/

I have wanted to stay at the Grand for over 40 years. Our local Fish and Chip shop has a wall size picture of Scarborough bay and the Grand Hotel, on its wall. Well we finally made it. We had to pay the bill before we even saw our room, which incidently cost as much for 3 nights as did the Midland Hotel in Morecombe which we had just come from and was a really good 4 star hotel. I was near to tears with disappointment when I saw our room. Some of the public areas have had money spent on them but falls very short with the accommodation. We had booked a sea view room, confirmed in a later phone call that this was in fact the case (which was the whole point of the visit to look across the bay)only to be given a room looking onto the street. Staff would not accept that we had booked a sea view room. The room had 4 beds in (there were only 2 of us),the toilet roll holder and towel rail were hanging off the wall because the screws had come away, not the first time by the look of the polyfiller. Shabby comes to mind. Breakfast was appalling. Self service was embarrasing, felt like cattle market and if you stood there too long you might get prodded to move on. Why do they think pensioners eat bran flakes and prunes? Staff unhelpful and tetchy. Left a tip for the cleaning lady though as she did her job well.Parking a very real problem. Stressful holiday, never again.

2 readers found this review helpful

I had the misfortune to stay at the Grand in June for one night as part of a group of 10. I arrived at the hotel and joined a queue of at least 50 people at the desk to be told that I had no reservation despite having the confirmation with me. The staff were very unhelpful telling me effectively to go away. Eventually after making a fuss they agreed that I did have a reservation but they had no room. After more fuss, they gave me the keys to a room another of our party had turned down as it smelt of vomit. Not surprising after the recent attack of Norovirus. The room was of the worse standard possible but it did at least have a window but a 4ft double bed...!!!
After advice, I paid an extra £7 each for premium breakfast which I think meant I got a seat - my wife and I left it all as it was quite inedible.
Total bill for 1 night £95, value nil.
However, this is all my fault. I booked the Grand without checking reviews and had I done so, I would have never booked.
It is clear from the many reviews that this hotel should be closed immediately
Take my advice, I have never stayed at such a bad hotel anywhere in the world - keep well away. There can be no excuses by Brittania for allowing this level of service to be sold to the public.

2 readers found this review helpful

Just a quick review to say we had an excellent stay at the Grand. Booked 2 Turret Suites at £80 each DBB. Rooms were clean with fantastic sea views. Each suite had a double bedroom and a twin, ideal for families if you can manage the extra stairs to the turret. As this is a premier room it includes premier dinning, no waiting to be seated and food hot. My father requires a gluten free diet and the staff could not have been more helpful making gravy for his main course and a fresh fruit salad for his sweet (fresh not from a tin). A fantastic start to our holiday and we will be back.

Had three nights stay with my husband and four friends. Staff were very polite and helpful. Rooms four of us had were small but clean and serviced daily. Two friends stayed in windowless room in the basement with jacuzzi bath - they said a positive of basement room with no window meant it was very quiet and no disturbances - also clean and serviced daily. Food was nothing special, but okay (although coffee was pretty bad). Lots of nice little areas to sit, chill and chat. All in all a great little break. Thank you to all the lovely staff at the hotel.

1 reader found this review helpful

just got back from grand hotel stayed two nights in the turret room we had a spa bath the room was fantastic with nine seaview windows it was warm spacious clean .We were fasinated by the beautifull ceilings an magnificant staircase .cant believe negative reports onthis very grand hotel.

2 readers found this review helpful

Booked a twin room which was very small but clean and warm. Great view of the sea and easy access to town and beach. Staff friendly but firm. Not totally happy with buffet service at meal time as there was a bit of pushing and bad manners from the diners. Food hot, in an abundance, basic English grub to suit most. Entertainment is for the more senior folks and great if your into bingo. Building dated but lovely for the history. Can imagine it back in the days when it was grand.

2 readers found this review helpful

Staff - unfriendly/unhelpful and disinterested
Ground floor dining area and seating lounge rooms off of foyer freezing cold........we were hovered round an electric heater!! Desperate or what!
Dinner buffet cold.....supposed to be carvery! Tasteless soup! Dodgy glass of white wine!
Luke warm coffee served....oh, sorry...self served from jugs....probably been there all day!
Please avoid this place....it may look appealing from the outside....but seriously there wasn't anything positive to say about this hotel.
We have stayed in Britannia hotels on numerous occasions, but this is the worst we have ever experienced!!

3 readers found this review helpful

brilliant weekend, cold outside warm n cosy inside
fantastic clean room with sea view,tea/coffee in room topped up each day,food and staff in prem resturant top drawer(espec,christmas dinner),the evening entertainment
was a little dated buy it was nice to watch the old folk enjoying themselves,spent saturday a/noon in jacuzzi coupla bottles of wine then watched rugby for 2 hrs
happpy days,we will return
regards kath & graham burns
(sheffield)

13 readers found this review helpful

Depending upon your outlook on being away from home I am either lucky of unlucky to spend most weekends in hotels due to work.
It does mean that I have stayed in, literally, hundreds of different hotels over the years in all corners of the world.
I can say, without doubt, The Grand Hotel at Scarborough is the most disgusting, dirty, squalid, unwelcoming and filthy dump served by staff who are surely competing for the title of 'Who Can Be The Rudest Member Of Staff'. Had any of them spoken to me the way I heard them speak and swear at two ladies of pension age, I would have smacked them in the mouth and taken the consequences (I am a 45 year old male, by the way).
Food - cold, inedible piles of stodgy crap that wouldn't be served in the worst prison in Thailand
Tea - cold and stewed....so I tried the coffee instead - cold and tasted bitter/burnt
Bedroom - no windows...yes I did say NO WINDOWS! Bed was covered by things masquerading as sheets, but were stain ridden
Carpets - so filthy your shoes stick to them as you walk
Corridors - have an awful damp and 'fusty' smell
Beds - I have flea bites on me
Car parking - non existent
I could go on and on but if you still choose to stay there after this review (and the countless others I have read on here....by the way, why oh why didn't I read these before I went?!!?) then it's your own fault for going. You have been warned!
Grand Hotel?? More like a grand pile of crap.
Steer clear at all costs...
You may be asking yourself....did I complain? Oh yes I did. After I had queued behind averyone else complaining. And the outcome??...'What do you expect me to do about it?' was the best answer the staff could come up with.
Brittania Hotel Group - you have a SERIOUS problem on your hands. I would have rated this hole as zero but this website doesn't allow a score of less than one.