Grand Hotel

3 readers found this review helpful

brilliant weekend, cold outside warm n cosy inside
fantastic clean room with sea view,tea/coffee in room topped up each day,food and staff in prem resturant top drawer(espec,christmas dinner),the evening entertainment
was a little dated buy it was nice to watch the old folk enjoying themselves,spent saturday a/noon in jacuzzi coupla bottles of wine then watched rugby for 2 hrs
happpy days,we will return
regards kath & graham burns
(sheffield)

13 readers found this review helpful

Depending upon your outlook on being away from home I am either lucky of unlucky to spend most weekends in hotels due to work.
It does mean that I have stayed in, literally, hundreds of different hotels over the years in all corners of the world.
I can say, without doubt, The Grand Hotel at Scarborough is the most disgusting, dirty, squalid, unwelcoming and filthy dump served by staff who are surely competing for the title of 'Who Can Be The Rudest Member Of Staff'. Had any of them spoken to me the way I heard them speak and swear at two ladies of pension age, I would have smacked them in the mouth and taken the consequences (I am a 45 year old male, by the way).
Food - cold, inedible piles of stodgy crap that wouldn't be served in the worst prison in Thailand
Tea - cold and stewed....so I tried the coffee instead - cold and tasted bitter/burnt
Bedroom - no windows...yes I did say NO WINDOWS! Bed was covered by things masquerading as sheets, but were stain ridden
Carpets - so filthy your shoes stick to them as you walk
Corridors - have an awful damp and 'fusty' smell
Beds - I have flea bites on me
Car parking - non existent
I could go on and on but if you still choose to stay there after this review (and the countless others I have read on here....by the way, why oh why didn't I read these before I went?!!?) then it's your own fault for going. You have been warned!
Grand Hotel?? More like a grand pile of crap.
Steer clear at all costs...
You may be asking yourself....did I complain? Oh yes I did. After I had queued behind averyone else complaining. And the outcome??...'What do you expect me to do about it?' was the best answer the staff could come up with.
Brittania Hotel Group - you have a SERIOUS problem on your hands. I would have rated this hole as zero but this website doesn't allow a score of less than one.

5 readers found this review helpful

Positives
The younger staff where full of charm and positivity the older ones [however] seemed quite care-less and flippant (I was later to find that this was the mindset of the whole of Scarborough; with the elders). There was plenty of breakfast food and nicely prepared. Our room [502, the Gordon Suite] had a lovely view and we could go out on the veranda for a lovely view and a breath of fresh air. Our personal dining room and living quarters was very adequate and relaxing. My same sex partner didn’t understand what the bags were for on the cistern! All in all we had a lovely time.
Negatives
The hotel needed some TLC with its’ dirty nets in the corridors. And the room we were staying in needed some repairs doing to the damp damaged wallpaper over the radiator, bath and trouser press. The swimming pool was being repaired which was acceptable as it was ready the next day. But the changing room lockers were rusty and had no keys. And the steam rooms had created a lot of damage to the building; quite frankly I think they should get rid of them, unless they can keep up with the damage that they cause. We did expect complimentary toothpaste and shaving gel which wasn’t supplied. The bars expectations [dress and behaviour code] were too grand for the place and left it empty an unpopular. There was a wardrobe knob missing.

5 readers found this review helpful

Parking spaces are VERY hard to get near the hotel as the area is full of hotels all competing for VERY limited spaces.
With their 'discounted' parking card it costs a MINIMUM of £6 a day.
The fire alarm went off four or five times in our week with little or no explanation. Very worrying at 1am when you're on the fifth floor. Trust me!
Some rooms have NO windows. Seriously!!
Waiting for one of the two lifts can take a very long time if you are unable to take the stairs.
Some of the staff are absolute morons. Very rude and with serious social/attitude problems. A few could not be more helpful.
The cleaner did not service our room every day, resulting in us chasing up towels and toilet rolls.
The hotel itself remains wonderfully beautiful and atmospheric and were it not for the inhabitants claiming to be staff, could be amazing.

3 readers found this review helpful

We are 60 plus, when l entered our room it had empty Larger cans and empty coke cans still in the bin, the tap in the bathroom was falling off the basin.
Meals cold l felt these meals not suitable for people of my age, cups of tea cold and stewed, breakfast was no different to dinner, bacon stuck together in piles of rashers everything cold, oh just for once the tea was hot at breakfast.
Lots of people complaining re food etc but no one putting pen to paper (l did)
This is a hotel l will never stay in again, when walking along the corridor you could be fooled into thinking you could be on ship, but the ships l have travelled on dont list as much as this place.

4 readers found this review helpful

The hotel needs millions thrown at it. It is run down, the staff disinterested at best and the food so awful that it made you want to rush out and buy food elsewhere.
Our room had a broken, leaking shower. My companions could not open their window and their TV did not work. The staff seemed not to care and it was the most frustrating two days of my life.
4 star?? No way - it is an expensive and large dump of a place and I would not stay there again if you PAID me!
Do not stay there - you have been warned!!

6 readers found this review helpful

Lovely hotel, bags of character & steeped in history. We had a room with a side sea view & spa bath. Spotlessly clean. Fresh towels daily. Food was fine. The rudeness & intolerance of some of the older guests good have spoiled our stay - but it didn't!! We will definitely return. Great value for money, If you want 5* accomodation & food, then pay 5* prices. Thankyou everyone at the Grand. Great holiday.

4 readers found this review helpful

This hotel has over 30 windowless rooms in what used to be the cellars - horribly claustraphobic - with noisy air conditioning - NOT to be recommended! It's also full of coach loads of pensioners - not a family in sight. The breakfast was self-serve - akin to Butlins for the aged - and the big dish of scrambled egg looked like a vat of sick! We checked out after one night - as did lots of other people. It's a shame as parts of the building are beautiful. They should re-name the hotel "The UnderGrand Hotel"

4 readers found this review helpful

just got back from our stay at the grand hotel in scarborough, room was very small and dated, toilet had no ventilation, we had 77 stairs to climb(cheaper than a gym) entertainment not too good, breakfast was good, staff didnt seem to care too much about u although lady at the breakfast room was very nice....unfortunately wont be going back,,,,

5 readers found this review helpful

My mother and farther (75yrs) stayed for a 5 night break on the first evening after they had unpackked and went for dinner their LOCKED room was robbed and £400 pounds taken.
Other reports from other residents an 80yr old lady had her cases forced open when they were left in her room.
Manager helpful, but no police called!!!
We are following all this up no with the local police.
By the way rooms very poor and small.
Staff rude and unhelpful.