Hotel Merce

2 star
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Average Rating

5.5  / 10
(53 reviews)

Ratings summary

Brilliant
10
Good
15
Average
8
Poor
6
Awful
14

Rating by feature

Room: 6.5/10
Service: 8/10
Food: 6/10
Value: 8/10
Cleanliness: 8/10
Location: 7/10

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Traveller reviews

« 13 4 5 »
Good hospitality, good food and good...

"Good hospitality, good food and good value Hotel.

We spent a wonderful family with a family group of 8 people.

I would recommend this Hotel definitely.

Super top roof terrace and swimming pool.
"

by  Janice Stewart
9 / 10

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Spent 10 days in the hotel, three...

"Spent 10 days in the hotel, three people including one in a wheelchair, good service. For a 2 star hotel excellent value for money, great if you wish to mix with other Europeans. Staff friendly and nothing too much trouble.

Had one complaint re sink plug not fitting correctly, staff attended and rectified within 2 hours. Swimming pool on the roof excellent area for sunbathing. Town is quiet, but has traditional displays of dancing etc during evening and Sundays.

Will be going again next year.
"

by C G  Harper
7 / 10

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This was rated as a 3 star by my tour...

"This was rated as a 3 star by my tour operator which was definitely not true, it was more like a 1. The rooms were of an ok size but it was what was in them, the lights were broke as was the shower, the breakfast was nothing special and the night time tea was very poor. The waiters were rude, the food was not of a very high standard, and it did not feel very welcoming as soon as we sat down we wanted to get out as fast as we could.

Pineda de Mar on the other hand was lovely, nice people, lovely beach, nice and hot and lots to do. If we went again it would definitely be at another hotel.
"

by J Land
3 / 10

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On first arriving at the hotel you...

"On first arriving at the hotel you think you are getting more for your money, the reception area is immaculate and it appears that is where the hotel budget has gone!

The room was liveable for a week any longer and I think we would have had to transfer hotels. We were lucky enough to get a double bed and not have to push two singles together, but it wasn’t overall comfortable, and two of our lights were out for the whole of the stay which made sorting anything out a strain on our eyes.

That was bearable but the bathroom and restaurant wasn’t! The shower is the worst I have ever had the displeasure of using and it wasn't until the day before we left we were informed that the whole of the town has a problem with water pressure at 19.30 until 20.00 (wish they had informed us of that on arrival!).

The other disappointing factor was the food, breakfast we could manage as there is more of variety (wouldn’t touch the cooked though due to there being more fat on the bacon than actual meat!) the evening meal was by far the worst, with rude waiters, cold food, long queues and badly laid out restaurant.

The town of Pineda de Mar is lovely in itself with clean beaches and a relaxing atmosphere, we just wish we had stayed in a different hotel!

Not impressed at all with Merce Hotel, some sites on the internet label it as a hostel and would I would wholly agree, although I suspect some hostels are nicer than this!

Avoid at all costs unless you like paying for half board and eating out at other restaurants for the whole of the holiday! Waste of money!
"

by L Truman
3 / 10

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Not worth the money I spent

"Normally I would book holidays with an other well known company but as it was peak season they didnt have anything available for the dates I wanted to go. When I saw Teletext advertising this holiday to Costa Brava for a reasonable price (esp being peak season) I snapped it up. We went half board at Hotel merce - which was advertised as 3+ star for one week. We were told we would also have a double room with air conditioning. When we arrived at our destination, the hotel itself wasnt in a very good location, it was a 15 - 20 min walk from the beach, however the market stalls and shops on the way to the beach were good so this made up for it. The first room that we were given was a tiny room, definately not suitable for two adults and a child. Although it had air conditioning, it definatley was not a double room, and the balcony door was broken. When we reported this the staff said it could take days for the locks to be repaired so we would have to stay there until the mean time. We insisted that we wanted to be moved to another room - which we were eventually given. When we moved into that room it ws bigger than the first (twin size) but it had no air conditioning and I found toilet roll stained with urine and covered in small flies on the hanger by the toilet (was that meant for our use?!) but worse still it was situated directly next to a church. And yes.. the bells chimed every 15 minutes and on the hour from 6am until 12am every day!! sometimes it would randomly chime up to 85 times for no reason (yes we counted!) so as you can imagine we had little rest time and spent most of our time out to get away from the noise..

cleanlines was ok, walls in the bedrooms were a bit grubby and thin so you can hear everything, and towels were only changed once in the week but other than that, the reception area and dining area seemed tidy and clean.

breakfast was ok, if you like bacon and beans every day and tea times were pretty standard. I think the poor quality of the food and lack of selection let this hotel down even more.

As for staff, there were a few friendly people but most of them seemed miserable to be there. There is no childrens club or rep to visit if you have any problems so your left pretty much to your own devices and spending all your time occupying the youngsters.

On a whole, the holiday in the hotel was pretty average but i'd advise anyone to not spend anymore than £400 on a holiday like this (I have been to much better for this price with Portland Direct) and certainly dont travel with Capell Travel Agents - their customer service and attitude leaves a lot to be desired! they MAY consider a complaint but only when you get back from your holiday! I would have been better off going self catering to a better resort. If anyone says its more like a 3+ - 4 star, do not believe them. I have stayed in many 3 and 4 star hotels on my travels.. It is most definatly a 2.

If you do decide to go though, be sure to check out the wide beaches and excursions. The Salvador Dali museum is out of this world and they have a train station nearby, situated next to the beach which takes you to Barcelona in an hour.
"

by charlottestopper
2 / 10

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Nice budget hotel for decent people

""Merce" is a nice budget hotel for decent people who do not expect 2-stars to be 4. Hotel's location is what I love the most: it is situated in the ancient part of the town, very next to the church of 18th century, only 10 minutes on foot to the excellent (always half-empty because very wide) beach and the railway station (a train to Barcelona - every 20 minutes, and you spend around 45 minutes to get to the center of the city).

The food is good. The staff is friendly. The swimming pool is small, and always preoccupied by kids...Well, swim in the sea! I personally travel for that to Costa Brava.

Do not expect lot's of entertaimnent in Pineda De Mar, but intelligent relaxing atmosphere is what you definitely can find there. I have been to Pineda 4 times, and in September am going to spend there a week again.

Enjoy :-)!

Maria

Feel free to contact through energynpf@yahoo.com for further information.
"

by SunnyKite
6 / 10

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Great value for money

"The Merce is in a great location, just a ten minute level walk to the beach and a two minute walk from the main square surrounded by places to eat and drink and leading onto the main shopping street which goes straight down to the sea. We thought it was great value for money - we were only there for bed and breakfast but the rooms were very clean and comfortable and there was a good choice of food for breakfast (bacon, eggs, sausages, bread with toasting machine, cereals, cakes and croissants, cheese and meats, jam/marmalade plus tea/coffee/juice). Our rooms looked out towards a church with bells chiming every 15 mins up until midnight and then the road beyond that so it could be noisy at night, but as the week went on we got used to it and it certainly didn't keep us awake. Our three kids (15,11 and 8) loved the swimming pool on the roof and there were plenty of sun loungers, some around the pool and then others on sun terraces. The snack bar was open all the time and served sandwiches, salads, burgers and drinks which were all reasonably priced. The reception staff were always very helpful and spoke good english and there was entertainment every night in the bar at 10pm which we didn't often go to as we ate out every night out but it looked good and varied (flamenco/spanish guitar/belly dancing etc). Our favourite place to eat out was Els Pescadores on the beach, but there are lots of nice restaurants - they all offer similar menus, pasta, pizza, chicken, paella etc. One of our kids is quite a fussy eater and ended up having Spaghetti Bolognese nearly every night wherever we went to eat! Its an easy trip into Barcelona for the day and the return train fare is only 6 euros. There are also free buses which will take you to Waterworld at Lloret and Marineland at Blanes. Really cannot think of anything to complain about, certainly at the price we paid which was about £575 for two bedrooms for 8 nights in peak season. Would certainly go again."

by MarlowMollyPink
8 / 10

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dont expect a peaceful holiday

"Stayed here in July 2007 with a group of 6 relatives. Hotel seemed OK on check in, and after all it is only a two star hotel. didn't expect any miracles for a budget hotel, but even so it was poor.

The hotel was swimming with large groups of teenage boys and girls from seemed to be french or belgian schools, with a spattering of carribean (?). This seemed to be some sort of international football or hockey tournament. No problems with this, although they were very noisy late on a night. This was only up to approx 12:30 am, when a silence seemed to descend as they all went to their rooms. Obviously this had been preordained by the teaching staff. Only problem was, some of them decided to play music quite loudly, disturbing other residents. When they were asked to turn it down there was no argument, but it was still a small problem which the hotel should control.

I suppose with so much hormones about, some boisterousness is to be expected.

One of the teenagers staying next door to one of our rooms found himself locked out. and did not hesitate to bang loudly on the door to gain entry, without a thought about disturding other guests, until he was admitted. When asked to keep the noise down he claimed to be English! When we said he was not english as we could clearly hear his accent, he then claimed that was because he came from the Isle of Man. So obviously he thought it OK to claim British nationality rather than shame his own birthright!

The breakfast was quite a large and varied selection, if you get there quickly enough. If your idea of a proper breakfast is full english, expect to find greasy bacon which seems to deteriorate as the week goes on, hot dog sausages, eggs like dry stone walling, and nondescript baked beans. All of this is kept just above freezing point by the inadequate warming bulbs.

If you want orange juice with that you are liable to be dissapointed as they have either run out or watered down this breakfast juice. You may not be able to find cutlery for your breakfast, unless you ask a member of staff, and you may have to make a coffee in a breakfast bowl as cups appered to be constantly in demand and also in short supply!

The conveyer style toaster seemed to work OK, but may need two cycles if your ideal toast is brown in colour, but the butter flavoured ice cubes are difficult to spread.

There is a constant noise of slamming doors throughout the night, and if you have room at the front the busy main road is very loud.

We returned one night to find that 2 of the 3 room keys we had left at the desk had mysteriously dissapeared, although I do think this was due to high spirits from some of the teenage guests seeing an opportunity for a joke when the desk was unattended. No damage done but the consequences are quite alarming if you do not have the foresight to get a safe.

The hotel itself was in a good location with the town square just two minutes away with a good selection of restaurants & tavernas. The seafront is only 10-15 minutes walk with even more hostelrys. The train station is on the seafront, and fares are very reasonable.

If you want a superb meal at reasonable cost (approx 25 -30 euros per person including wine) I can highly recommend Safra restaurant. Head towards the square, and when you see the gallery with letters all over the front (see my photos), go down the street on the left to just before the crossroads, and the restaurant is on the left.

As I said at the beginning, this hotel is only a 2 star budget, but expect all the problems listed as they were all on a daily basis.
"

by rayfontofall
4 / 10

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basic-budget-get what you pay for

"We were met cheerfully, in a spacious reception area, offered 2 room keys and asked to view the rooms and choose. There are two lifts. the rooms are a little tired, but clean, the towels were changed daily, the sheets every 3days (beware they do not iron the sheets, you will get used to the crinkle effect). The food is plentiful but not very adventurous, the dining room is plain and a little regimental, a little like school dining rooms. The staff are very pleasant and attentive. There is a nice pool on the 5th floor with sun beds, but we liked the sun terrace best, around 50 sun beds on an astro turf, the bar is manned all day and the staff are very friendly and snacks great, and freshly cooked. The hotel is about 1km from the sea, but it is a nice walk down the only shopping street we could find. There is a huge Carrefour, just go back up to the main road and turn right. Best place to buy your water. The market was on the promenade and for such a small town amazing big and worth a walk round. Remember you get what you pay for, basic and budget, we had a great time, and met some lovely people."

by worzel41
6 / 10

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Arrived late in the evening and the...

"Arrived late in the evening and the night porter on reception did not talk any English so checking in proved to be a bigger problem than anticipated.

Rooms were well kept but not very big. No double bed and had to have 2 singles pushed together.

The bar in the hotel was not always manned so getting a drink sometimes required a lot of patience and searching.

The breakfast provided was not great, much of it cold and the room felt more like a school hall then a restaurant.

The view from our balcony was of someone’s roof terrace with an aging dog but looking beyond that there was a decent view of the mountains. Balcony doors were very hard to lock and sometimes wouldn’t lock at all, but being on the top floor it was not so much of an issue.

The snack bar on the roof was only opened once during our stay.

On the whole it was decent enough to stay in, if you are only planning on sleeping and spending your days away from the hotel.

Pineda is a lovely town which was very welcoming. The majority of the people had a good understanding of the English language so communication was easy. There were many buses you could jump on, most for free to all the local attractions.

The beach was lovely albeit a bit harsh on the feet, but very clean and not very busy.

They have a market day where there road along the beach front is lined with stalls for several hundred metres. This is obviously very popular as it got very busy.

There were a few English traditional English pubs in the town which were all very nice, mainly The Bucs where we spent a lot of time as they provided entertainment each evening.

Good links to Calella which has a larger variety of shops and only 2 minutes on the train along the beach front and Barcelona is an hour away on the train which sets you back a mere 6euros.

All in all a very pleasant stay and we are heading back this year, to a different hotel.
"

by A Turner
5 / 10

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LoveItThere<3

"I've been going there for 4 years now and we've had no problems!!

The food is fine. Its better then nothing so people shouldnt be ungreatful.

The owners always take care and help you out if theres any problems.

They have entertainment at night in which everyone seems to enjoy themselves.

I love it here and cant wait to go back again this year :D
"

by weatly
10 / 10

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never go back

"As soon as we arrived there were no English speaking staff available. When we left our documents at the reception no one could understand what we were asking for so it took us till the next day to get them back. The food was so bad we had to eat out everynight. It was always cold and if you got to the restaurant any time after 8 the staff were clearing things away. Breakfast was also pretty bad, same dry cakes every morning and cooked breakfast too greasy to eat. The rooms were totally undersized there was no room at all to move past. Road works going on outside from very early. All in all a terrible experience. Avoid at all costs!"

by michelle202
2 / 10

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Map for Hotel Merce Closest airport: Girona Barcelona (GRO) 19.8 miles
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