Centrale Palace Hotel

Dear Sirs, I am very sorry for the problems you have had and If you wold like to contact me, I would really appreciate your help in clarifying some points. But some complaints sound very strange. - Bath robes: It is now normal in most of the hotels not to find them in the room. Anyway , I am sure that you received your bathrobe in the room as soon as you requested it. - Breakfast: normally we take care of our guests until very late after 10 a.m. This is our practice also considering that many of our guests are journalists, politicians and actors that require a late breakfast for many different reasons. We apply the same care to all guests. In particular the lights are never turned off for internal technical reasons. - Regarding the room and the price it would be very interesting for us to understand better your case. Please contact me and we will try to give you the right answer. - Front office service: we try always to do our best for the customer. Let us apologise for problems, but give us also the possibility to identify the staff you refer to in order to have the 2 sides of the story. Sometimes misunderstandings between human beeings can happen and frakly I found a bit exagerate the rating you gave, especially if compared to the other guest commentaries that we receive every day. I hope to have further contacts with you in order to answer any comment that you may have. Best regards, Monica Mennella

Dear Guest, as you have written the hotel is nice, clean and it is in a fully renovated noble palace. Let me just clarify that: unlike any other "modern" building the rooms are different in size and style according to the structure of the palace. That is the reason why we propose to our guests a classification of the rooms with different rates. The reception is full of light (the roof is made by glass) and the furniture is composed by original antiques masterpieces and some new comfortable couches and sofas. Of course, it is a question of "tastes", if you like the classical style or prefer the modern. The hotel has a rooftop Restaurant with terrace, very appreciated by our guests and outside customers,. It offers a stunning view on Palermo and especially after dinner guest like to take a drink in the terrace and relax watching the beauty of our City. It would be something to try in order to reconsider your opinion. The service is one of our bigger proud, as you can read on other comment and as many of our guests write to us directly. The warmth, the attention and the professionality of our staff is something that I can reassure you. I would be grateful if you can be more precise on you comment, in order to let us understand better where was the problem and solve it. I hope that you came again to Palermo and instead of trying a new hotel, it would be our pleasure to let you change your mind on the "glorious" Centrale Palace Hotel. Regards, Monica Mennella

Dear Guest, I am sorry for your experience but I have just few information in order to clarify some point: The smoking area is always open to our guest, one should just ask for it to locate it easily. It is located near the bar in order to give to smokers the possibility of taking a drink and smoke in all relax. Bathrobes are at guest disposal on request as well as extra towels. I hope you will visit our hotel again in order to enjoy your stay and change your opinion. Best regards, Monica Mennella