Middlethorpe Hall & Spa Hotel

Hoteliers should always be modest enough to learn from, rather than resent, complaints: We are! Even when faced with such a vituperative, even vindictive barrage like this! To reply: Firstly, all three of Historic House Hotels are traditionally furnished and run establishments, where a lot of our guests also enjoy National Trust standards. They are not minimalist in the sense that some new modern hotels are, and we have noticed the phenomenon of some guests who like the modern resenting the traditional and antique. Nonetheless, there are areas which must be functional and up to contemporary expectations, and these must include bathrooms, where we have a long-planned programme of improvement during 2007 throughout our three properties, where necessary. This guest was we believe trying to find faults in several respects. We care deeply about our guests, their comfort and enjoyment of their stay. Mr Chatard, the General Manager wanted to deal with this guest quickly, before the very prominent way he was complaining, audibly disturbed too many other guests. On the basis that the guest did not enjoy his visit he was given a discount; despite having made his point he has written as he has. Finally, we should mention that the AA increased the rating of Middlethorpe Hall & Spa from three red stars to four red stars in October 2006.