Comfort Inn Boston Hotel

The worst hotel I have ever stayed in. From the start the staff were rude and unhelpful, they could not/would not heat milk for a baby and when we said we would do that ourselves were told that they could not store the milk in a fridge for us. Problem was escalated to the duty manager who amazingly was even ruder and more unhelpful that the receptionist.
The room was very dirty with dead spiders and other bugs on the window sill and sticky, unclean surfaces and floors. We actually stayed an additional night in Boston but moved to the Premier Travel Inn (which was excellent) as we were so fed up with the customer service/hygiene here.
Another guest who stayed had booked for two nights but wanted to only stay for one, after they had the same experience as us, was told that the hotel would have to keep their bank card as security and would post it on later! This hotel is accredited by the AA, RAC, and English Tourist Board - all of which I will be writing to to complain. I am loathed to give it a rating of 1 as even that is generous.