Savoy Hotel

I had room 120, 2 nice bedrooms lots of wardrobes corner bath and shower, yes it needs decorating but it was clean and nice.
Fitted new carpets while we were there nice breakfast and bar etc, staff seemed nice small car park.
Grand hotel gets 4stars from us.

What can I say DISGUSTING, we had booked a family room for one night bed and breakfast through laterooms.com, it cost us £110 (so it wasn’t cheap).
When we arrived we went up to our room, on the ledge out side of our door was a tray with the left overs of someone’s dinner on it and a coat hanger, not a very good first impression.
When we went into the room it smelt damp and fusty, and it went down hill from there. The wall paper was hanging off and there were big damp stains all over the wallpaper. Two of the beds had been made, but the third had no valance sheet on it so you could see the base of the bed which was not a pretty site, it was stained brown. The carpet was dirty and the tea making facilities were all tea stained. The bathroom was even worse the end bath panel was smashed and all hanging off, exposing sharp edges which was not very safe with a 4 year old. The lino in the bathroom was dirty and there were long hairs on the floor and in the bath, also behind the toilet there was a layer of dust and dirt.
I wasn’t prepared to let my children stay in this room so I went down to reception to complain, I spoke to a young girl who was on reception and explained the situation, she went into the back and spoke to the reception manager. She came back and told me to go back up to the room and they would send someone up to have a look, she also said "they were supposed to have mended that bath panel". I went back up to the room and the bar lad was sent up to mend the bath panel, we explained that we wanted to be moved so he sent the reception manager up. The reception manager was very polite and professional, she tried to get us a room at their sister hotel the Norbreck Castle but it was fully booked, she gave us the option of and upgraded room with a sea view, this was slightly better, but still not of the standard you would expect of a 3 star hotel.
On return home I complained to laterooms.com but I am currently awaiting a reply.

When my partner suggested Blackpool for a holiday I had my reservations.
I booked a hotel described as within walking distance of the promenade. It was, in fact, right at the end of the promenade and 20-25 to walk to the central pier. However, the hotel was clean, we ate at the self-service breakfast which apart from a busy morning filled us up for the start of the day and slept in a comfortable double bed. The only downside were actually that we had no sea view and there was only a shower.
Blackpool had a lot of attractions for us both (no kids). The Sealife Centre, Tussauds and the Zoo all deserve commendation. The walk from hotel to south pier and back taking in each pier on the way took around 7-8 miles but was well worth it. The only downside was a young man on a bike whole stole a couple's umbrella after they dropped it.
Eating out on an evening was enjoyable. The Litten Tree, and the Gyn Pub did very nice meals and the atmosphere was made all the more enjoyable by the World Cup final being played on large TV screens.
All-in-all a nice few days but the wind is rather chilly!