Shrigley Hall Hotel Golf & Country Club

4 star
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Recent traveller reviews — view all

Average Rating

6  / 10
(14 reviews)

Ratings summary

Brilliant
5
Good
2
Average
1
Poor
1
Awful
5

Rating by feature

Room: 7.5/10
Service: 8/10
Value: 7.5/10
Cleanliness: 8/10
Location: 9/10

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Traveller reviews

1 2 »
Perfection at its best

"Just returned from yet another stay this weekend for my husbands birthday (3/2/13) This experience was a fabulous as the last 8 or so occasions I've been to shrigley hall.

The staff are amazing and cater to every need or want you may have. The lady who waited on in the restaurant Sunday evening ( auburn hair in a plait ) was exceptional. She was so pleasant and knew the menu very well. We were also given a complimentary glass of cava each for the celebrations which was a lovely kind gesture.

The food as usual was perfection in itself. Ham hock starter, roast pheasant for mains, and creme brûlée to finish. Fantastic value.

Our rooms were large, and spotless as usual with amazing views accross the grounds. Everything you possibly need and more.

Breakfast was fantastic and hot. A great choice of items including fruit and pastries. I asked if it was possible to have an omelette at all and the chef kindly offered to make me one which was delicious and filling. Thank you again for allowing me to order off menu, it was much appreciated, and yummy.

No matter how many times I come here for a quick break or pamper stay, I am always sad to check out.

Thank you once again for another perfect stay. I look forward to seeing you in march.

Kind regards
"

  • Holiday details: Feb 2013, Booked Independently
  • Good For: , City Breaks
by swatkins2007
10 / 10

Did you find this review helpful? Yes

Perfect stay as usual xxx

"I have stayed here around 8 times over the last 2 years and have always had the most perfect stay and experience. My last stay was 20th January this year, and again, everything from the beautiful rooms, to the staff, to the stunning meals we enjoyed were truly perfect. I love this hotel, and come on a regular basis to enjoy overnight spa breaks with friends and family. I am coming again on the 3rd feb 2013 with my husband for his birthday, and know without a doubt that we will have a prefect stay yet again. The restaurant offers up fantastic menus which are always different with a very varried choice. The breakfast are plentiful and very tasty too. We like to enjoy a cream tea on arrival which are truly lovely. Lots of cakes and nibbles, so excellent value. The grounds are extensive and gives beautiful views, in a lovely peaceful area.

I can't wait to return again this weekend.

kind regards

mrs s watkins
"

  • Holiday details: Jan 2013, Booked Independently
  • Advice: have an afternoon cream tea, and enjoy a spa treatment to complete your stay.
  • Good For: , City Breaks
by swatkins2007
10 / 10

1 reader found this review helpful. Did you? Yes

Very Let Down

"I have just returned from a stay over the May Bank holiday weekend at Shrigley Hall and just like the previous comment dated in Mar 2009 I have had the same problems what I booked and doubled checked is not what I got, it was our first wedding anniversary and my birthday and I was upset and very disappointed nothing was done to repair the damage apart fronm the offer of a bottle of wine.

Will not be returning.
"

by chaymus
2 / 10

3 readers found this review helpful. Did you? Yes

My worst hotel experience - EVER!

"My partner and I wanted to book a weekend break to celebrate our recent anniversary in style. We thought we had found the perfect solution when we found the Barcelo website and the hotel that we eventually chose. Everything about the hotel on the website looked fantastic and we thought that we were going to have a ‘stress-free’, romantic and relaxing stay there. During the booking process the lady on the telephone (Lindsay) was specifically informed that our stay was for a special occasion. This was acknowledged more than twice and we were told that a note had been made and we would be allocated a room suitable for the occasion in the hotel.

How wrong we were!!

We arrived at the Hotel at around 3.00pm to be greeted by a rather busy and overworked receptionist. We were given our room key and left to our own devices, which was not a good start. The room was situated at the far rear of the hotel and was approximately a 10 minute walk from the reception which is a long way with heavy baggage for which we had no assistance.

Upon arrival to our room our first impressions were far less than perfect. The room was small and dingy and the view was of some temporary porta-cabins. There was also some damage to the bath enamel, in the form of chipping, roughly about the size of a 5 pence piece. To add to this there were also holes in the bed sheets, which we discovered later that evening at bedtime. A double room had been booked for our stay but to our dismay our bed consisted of two single mattresses. This surely equates to a twin room.

In the meantime, we decided to explore the leisure complex at the hotel. On the way there we passed a member of staff who was presumably a caretaker of sorts who was swearing in to her radio. Upon arrival at the leisure complex we were met by a friendly member of staff who informed us that we would have to pay for use of towels. However, our experience at the leisure complex was again unsatisfactory. I was greeted by a dirty changing room with mud, grass and used towels on the floor. The ladies changing rooms were in a worse state than the men’s with a significant leak in the ceiling with buckets in the middle of the floor to catch the water. This changing room was also dirty with mud, grass and dirty towels left on the floor.

The swimming pool, steam room and sauna room seemed to be in reasonable order. However, the Jacuzzi did not work fully and the water jets only functioned on one half.

Earlier that afternoon we had booked our evening meal for 9.15pm. When we arrived at the restaurant we were left waiting for 5 minutes until a member of staff finally showed us to our table. This was unacceptable as there were no other guests waiting to be seated and no less than 3 members of staff standing around idle.

We ordered starters which were ok but nothing special considering the price shown in the menu. For our main meal my partner ordered Duck in plum sauce and I ordered the Rib-Eye steak. The steak itself was edible but the sauce was congealed and very unpleasant. My partner’s meal was an absolute atrocity. One of my partner’s favourite meals is duck in plum sauce and it made her wretch during the first mouthful. I tried a small amount and it had the same effect on me, tasting of vomit. On observing the other guests in the restaurant I think they were having the same sort of problems as numerous guests left without finishing their meals and a party of guests informed us that their turkey was severely undercooked..

We were also not informed by any member of staff, prior to our visit to the restaurant that there was a limit to what meals we could have. If I remember correctly this was £29.95/pp and had we exceeded this amount we would have been charged for this. At no time in any hotel I have stayed in have I experienced this when a half board option was booked in advance.

My partner was very upset about this and the catalogue of other problems so we decided to make a complaint to the Duty Manger called Emma. She was very understanding and offered to reimburse us for the cost of the meal. She also said that she would upgrade our room for the second night of our stay but not the first night as there were no rooms available. We duly accepted this offer thinking that we would be able to enjoy the rest of our stay in a more acceptable room on the second night. Shortly after we had made the complaint my partner needed to visit the toilets situated near the restaurant as she felt unwell from the meal she had ordered. She was horrified to find faeces spread over the floor of the ladies toilets. We then made a second visit to the Duty Manager to inform her of this.

However, we still had to stay in Room 241 on the first night. The room was situated in very close proximity to a wedding reception that was being held at the hotel. Unfortunately, we were ‘blasted’ with loud music until 1.15am and then woken up every half an hour throughout the night with inebriated wedding guests returning to their rooms. The use of foul language was appalling. I was later informed that this section of the hotel was reserved for members of the wedding party, so why were we given this room?

My partner felt very sick throughout the night and early morning which later developed in to ‘full blown’ Diarrhoea. The logical explanation for this would be to attribute this to the evening meal that she had taken a few mouthfuls of the previous night.

By the next morning we were very tired and exhausted after having very little sleep. As my partner was unwell during the evening she could not face another trip to the restaurant so we arranged to have our breakfast brought to our room via room service. When it arrived it was cold and almost inedible. After all that had happened we just wanted to leave the hotel and return home.

Therefore, we checked out on Sunday 12th October at around 1pm. This was overseen by the Duty Manager named Derek.

I must say that this is by far the worst hotel my partner and I have ever stayed in. I regularly visit hotels and guesthouses of all grades throughout the U.K. and abroad and have never experienced anything like the stay we had in Shrigley Hall. Although we were not charged for the full amount at time of checkout we have incurred many expenses due to petrol costs, kennels, catteries, and childcare as these all had to be arranged prior to our stay.

This was meant to be a very special occasion for my partner and I but it was completely the opposite. It was the most stressful and unpleasant hotel experience we have ever had. And to add insult to injury we were called by the hotel informing us that we had not checked out and that we owed £124.00 for the second night’s stay and meals. However, I was given the final bill by the Duty Manager (Derek) at the time of our checking out. I paid the invoice in full by cash, and kept a copy for my records.

This final piece in the large catalogue of problems indicates that there are some very severe management issues at the hotel.
"

by cosmicp
1 / 10

5 readers found this review helpful. Did you? Yes

Ghastly place - gives Cheshire a bad name.

"Very shabby, poor food (our local inn does better), unhelpful staff. Stayed here for a weekend as part of a month long tour of England. This was by far and away the worst hotel we stayed in. A disgrace -we tried to complain to the manager but he/she was constantly unavailable - reading the last comments maybe he/she only talks to the handful of satisfied guests this hotel gets? Avoid avoid avoid."

by A TripAdvisor Member
2 / 10

Did you find this review helpful? Yes

fantastic hotel

"Just returned from a fantastic few days at this hotel. To be fair the hotel could do with a refurbishment its starting to look slightly tired. However the setting, leisure centre and food more than compensate for this. Our advice is to ask for a room at the front like we had, the views over the golf course and lake were beautiful. The best feature to shrigly hall was the staff, they really cant do enough for you. We arrived in the restaurant to be greeted with champagne as they had discovered it was my partners birthday,small touches like that showed that although it is a large hotel you were valued and given attention.

We cant wait to return now for my birthday in December.
"

by reviewer230
10 / 10

Did you find this review helpful? Yes

excellent hotel

"My husband & I booked a weekend break and went onto your web site read the reviews and to be honest was concerned. Dont be, please , please visit Shrigley Hall its a lovelyold hotel great golf course (my husdand told me) and beautiful grounds. From the minute we arrived we could not fault anything, we received exc ellent treatment

from veryone, every member of staff all through the hotel were very friendly. helpful and nothing was too much trouble. The food was excellent. There was a wedding party on every day but it made no difference we was treated fantastic . Please go to Shrigley Hall Hotel and see for yourself what a beautiful place it is. The duty manager was Trecy Fidler and she was always seen round the hotel, always ready to make sure everything was O.K. Our room was great and had great views. We loved every minute we was there.
"

by A TripAdvisor Member
10 / 10

Did you find this review helpful? Yes

Nice at this price

"Nice hotel, lovely location, pity about the noise from the wedding party, the mould on the shower curtain and the chipped enamel in the bath but for a last minute rate of £40 per night not at all bad. Much better than a £50 per night in a motorway service station motel!"

by A TripAdvisor Member
6 / 10

Did you find this review helpful? Yes

Would definatley stay again

"Having recently experiencing an enjoyable weekend at Shrigley Hall Hotel, we found it to be a lovely hotel. The room was well equiped and spacious, the food was excellent and the setting, well what can I say fabulous. Definatley will be reurning soon. Great value for money"

by pdiddy004
10 / 10

Did you find this review helpful? Yes

Definitely not a 4 star!

"Golly, wish I had read these reviews before I stayed. Luckily I got my room for £65 as it was a late booking. If I had paid full price I would have been very unhappy. The room was very poor, smelly from smoke, the bathroom smelt damp, altogether, not very nice.

Dinner was very expensive and I would rate it as just OK. My husband paid £25 for a fillet steak, which came with half a tomato, watercress and friend onion rings, very pub food style, and he had to pay extra for vegetables!!

The pictures look idyllic, but beware what you book!!
"

by Maccbean
4 / 10

Did you find this review helpful? Yes

Poor value for money

"My husband and I booked in for a weekend in a four poster room as a special treat to ourselves. Upon arrival we had to request that the room be re-cleaned as it was dirty, the furnishings were shabby and worn (especially the surfaces of the dressing table and bedside cabinets). The curtains were torn and the room was generally dissapointing.

We completed a comments card on leaving and the hotel eventually contacted us after one month. They were really not interested in our comments.

We paid 330 pounds for a two night stay - definately not worth half of that amount. we will not be returning
"

by A TripAdvisor Member
2 / 10

Did you find this review helpful? Yes

Love the golf course

"Impressive hotel building, fantastic golf course, great views. Some bedrooms seem ready for refurb but generally clean and tidy. Staff v friendly and helpful. Good food. Will definitely visit again."

by A TripAdvisor Member
8 / 10

Did you find this review helpful? Yes

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Map for Shrigley Hall Hotel Golf & Country Club Closest airport: Manchester (MAN) 8.2 miles

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    " Take in your surroundings on a walk "

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Shrigley Hall Hotel Golf & Country Club is also called:

  • barcelo macclesfield
  • shrigley hall
  • shrigley hall hotel

Address: Shrigley Park Pott Shrigley Nr. Macclesfield, Macclesfield SK10 5SB, United Kingdom