Peveril of the Peak Hotel

Although we do welcome reviews on our hotel, i did feel that this review was extremley un-fair on our staff and management here at the Peveril of the Peak Hotel. Having not even received a written or verbal complaint during your stay, i would like to appologise for the troubles that you have encountered during your time with us at the hotel. I would like to make a few issues clear All of my staff are fluent in English - in fact i only have one member of Polish Staff who was been at the hotel for 3 years and is now my restaurant supervisor and is highly complimented by many guests daily Some of our hotel bedrooms do have 3 beds in them ( 1 Double and 1 Single) this is purely to accommodate our high volume of families visiting neighboring Alton Towers and our elderly visitors who many of like to have a twin room. I would advise to you that if on checking in to any hotel you are not satisfied with any element of your room - that you notify management straight away as changes could have been made to make you more comfortable. Vegetarians Options - Our menu caters for Vegetarians every evening, for starters there is always more than one choice and again with the main course our chef can provide any dish that you would have liked, if only you could of made my staff aware of your dislike to our given choices on the evening in question. During our winter periods extra heaters are available at reception, if guests feel cold at any time - again this is just another normal hotel service that we offer If you would like to contact me personally either by telephone or letter, i would be more than happy to discuss compensation for your stay if you feel this is necessary. The Peveril of the Peak Hotel prides itself on a warm and friendly country house hotel, we do not at any stage try in pretence to be a five star hotel I thankyou though for having the time to air your views Kindest Regards Miss C Hambleton Peveril of the Peak Hotel

In response to the previous post for the Peveril of the Peak Hotel i would like to state the following on behalf of the staff and management of the hotel. We appologise if our check out system did not meet your expected standards during your stay - please appreciate that check out of large groups will always be more challenging and amendments to bills sometimes have to be made which may slow up the check out process - we have a dedicated and strong reception team that are able to cope with any situation that may arise. The management and structure of the Peveril of the Peak Hotel, has never been stronger - with a new Head Chef (previously one AA rosette awarded), New Operations Manager and a New Wedding and Conference Co-ordinator - we are all together looking towards the future will new ideas and an ever improving hotel....... we appreciate your patience during this busy time. Thankyou for your stay and i do hope that we can welcome you back to the Peveril of the Peak Hotel in the future