Seralago Resort Hotel

, Kissimmee
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Seralago Resort Hotel Reviews

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do not stay here
1 / 10
Jun 2011, neveragainjoe

This was by far the worst hotel experience in my life. It began with wrong directions by the front desk. They took us 45 minutes to the east rather than the west. After we arrived and unpacked we found that our door would not lock - the key card did not work. We packed up the kids and our stuff and moved to another room at 10 p.m. Two days later our key card wouldn't let us in. Back to the front desk. Another day later we returned to our room after being at Disney all day only to find that the door was open. Key card did not work and the lock was not turned on. Room was unlocked and unsecure the entire day! Toilet ran all night. Neighbors kept us up by talking outside our room until 1:30 a.m. We called the front desk 4 times and were told they were taking care of it. Never happened. I spoke with Joe at the front desk. He joked that I didn't know his name so he would be off the hook for all the issues. Joe, I remember your name and the crappy service we received. Finally at check out we spoke with a manager who said she would call us with a resolution. She never called us and never logged all the issues we encountered. We will never stay here again. Oh, I didn't mention the drug deal going on near the pool or the clientele this place attracts. Save up your money and find a better place down the street.

  • Board Basis:Room Only
  • Tour Operator:Booked Independently
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Our three families: The Abbotts, The...
10 / 10
Jan 2006, Mrs G Abbott

Our three families: The Abbotts, The Clarks, and the MacIntyres just spent 3 and 4 nights at Seralago and were quite pleased with every aspect of the hotel from the rooms, to the restaurants, to the staff and the pool facilities.
We plan to recommend it highly to anyone travelling to the Disney area in the future and would certainly look forward to returning again someday soon. Thank you for everything.

  • Board Basis:Room Only
  • Tour Operator:Booked Independently
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Very nice clean rooms with all the...
8 / 10
Nov 2005, travel girl

Very nice clean rooms with all the facilities you could require on self catering holiday. Rooms were cleaned on a daily basis.
Hotel staff were always very polite and helpful. No hard sell tactics for buying park tickets and transport.
The hotel shop was very large with everything you need, along with a seating area.
Kissimmee is a clean and quiet place, although most of the gift shops a markets sell very similar items. There's a wide selection of places to eat.

  • Board Basis:Self Catering
  • Tour Operator:Vision Holidays
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Hotel AmenitiesHotel Description
  • Bar/lounge
  • Free High-Speed Internet
  • Free Parking
  • Restaurant
  • Suites
  • Swimming Pool
Rooms: 614 More Amenities

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