Seralago Resort Hotel

This was by far the worst hotel experience in my life. It began with wrong directions by the front desk. They took us 45 minutes to the east rather than the west. After we arrived and unpacked we found that our door would not lock - the key card did not work. We packed up the kids and our stuff and moved to another room at 10 p.m. Two days later our key card wouldn't let us in. Back to the front desk. Another day later we returned to our room after being at Disney all day only to find that the door was open. Key card did not work and the lock was not turned on. Room was unlocked and unsecure the entire day! Toilet ran all night. Neighbors kept us up by talking outside our room until 1:30 a.m. We called the front desk 4 times and were told they were taking care of it. Never happened. I spoke with Joe at the front desk. He joked that I didn't know his name so he would be off the hook for all the issues. Joe, I remember your name and the crappy service we received. Finally at check out we spoke with a manager who said she would call us with a resolution. She never called us and never logged all the issues we encountered. We will never stay here again. Oh, I didn't mention the drug deal going on near the pool or the clientele this place attracts. Save up your money and find a better place down the street.