Copthorne Hotel

We are sorry to hear that our hotel did not match your expectations on several counts and we would like to inform you of some changes that we propose to make. The hotel was built in 1987 so doesn't quite date back to the 70's but we appreciate that an update is due and we are currently waiting for this to be signed off by head office. We also have plans to build a gym and swimming pool as we know that these facilities are important to our guests. We do see ourselves as a business hotel as well as leisure and for this reason Internet access is free of charge in our Connoisseur rooms. We do hope that you will come back to see some of the changes in due course which will hopefully ensure that next time your stay is a more positive one.

We would like to thank you for being a return visitor to our hotel and are always interested in customer feedback. We appreciate that the swimming pool and gym facilities are important to our guests and hope to re-launch this area once we get the sign off from our head office. With regard to your concern about the scrambled egg, our supervisor was in fact incorrect, it is not powdered eggs that we use, it’s pasteurised eggs and you will find that most hotels in the UK use this too. We will reiterate this to our staff for future reference. We are sorry that you found the breakfast unsatisfactory, most of our feedback is very good, but we will take your complaints on board and ensure that standards are maintained. We do hope that you will be back in the future and enjoy a better experience with us.

We regret that your experience at the Copthorne Plymouth was disappointing for a number of reasons. The hotel was actually built in 1987 but we do appreciate that an update is due and we are currently awaiting approval from our head office to commence refurbishment of the bedrooms. The bar is open to guests regardless of functions we have running, so this was unfortunate and we apologise for the inconvenience. We do hope that you will come back and stay with us in the future and have a better experience as a result.