Holiday Inn Hotel

Thank you for taking the time to upload your comments onto this website. We encourage feedback through all channels. We were pleased to read that the bedroom was clean and comfortable for your needs and met with your expecations. Other Hotels which are closer to the city centre are in a higher class of star rating and therefore we believe the Hotel to be the best value for money for a Hotel operating in the mid-market range of Hotels situated on the seafront. I understand that Hotel food & beverage options in general are sometimes expensive. To address this we offer a range of discounted meal & drink promotions throughout the day at different times to enable price sensitive customers the opportunity to experience our service at a reasonable price. Thank you.

Thank you for your feedback which we take very seriously. We were pleased to read that you enjoyed the Hotels patio area. The Hotel bedrooms have all been refurbished during 2006 with the installation of air conditioning and new bathrooms, however there remain some bedrooms that do need more work than others completed on them. I was disappointed to read that your feedback was not reported to a Manager on Duty 24 Hours a day who could have moved your bedroom allocation to one that met your expectations. Our bar furniture is dated and will be replaced by the end of this year including an entire re-design of the area including the installation of two new flat screen plasma televisions due within the next couple of days. Thank you again for your feedback and your comments have been passed to the General Manager to support his discussions with Holiday Inn to improve the final bedrooms and bar areas.

Thank you for your feedback and we were pleased to read how enjoyable your stay was and how convienient you found the Hotels location in respect to other facilities such as the play area. Some of the Hotel bathrooms do need the final stages of refurbishment to be carried out and even though slightly dated they are very clean and fully stocked with complimentary toiletries and fluffy towels. The small amount of bathrooms that are in need of this refurbishment will be taking place shortly to raise them to the same standard as all other bathrooms. Once again thank you for your comments.

Thank you for taking the time to post your comments onto this site. We appreciate that a lot our guests view this site before booking and we were pleased to read such positive statements. We were espcially pleased to read about the staff as a recent focus on guest satisfaction is currently underway and comments like these prove that it is working. A note on the balconies, although currently shared, in the next phase of our refurbishment, frosted glass pannels will be fitted between each room making them more private and personal. In relation to the car park, as we only have a limited number of spaces available we do need to control the number of cars entering, hence the reason for the token for entry. As the car park is underneath the Hotel, space is limited but the staff will try their hardest to accommodate any oversized vehicles in additional spaces. We look forward to welcoming you back in June this year.

Thank you for your feedback and I was pleased to read that you decided to stay with the Hotel again and that you had seen some improvements. The extensive 3.5 million pound refurbishment has focused mainly on the bedrooms and where possible we have tried to make small changes to the public areas as you notice which indeed include re-painting areas to make them lighter and more welcoming and removing an old business centre from the lobby. More extensive refurbishment work of the public areas is planned for the future which will include the restaurant & bar lounge areas. It is coincidental that you mention the name of our restaurant as we have recently employed a market research company to carry out some local surveys on what to re-name our restaurant as we understand it does not reflect one of its fantastic features – the uninterrupted views of the beach, sea & horizon. I was disappointed to read that the bedroom and bathroom did not meet your expectations and from the Neutrogena toiletries you mention, we can decipher that you were allocated a King Executive Sea view bedroom. The supplement for this room type is £75.00 (not £100) and for this our guests receive: A king size bed with new “Holidreamer” mattress, mini bar with complimentary juice, water & chocolates, full air conditioning, bath robes, slippers, working desk with lamp and leather chair, two telephones with modem port, free WiFi access, power shower, enhanced toiletries, vanity/shaving mirror and not forgetting the outdoor sea facing balcony with furniture. We have a manager on duty 24 Hours a day and had you reported your shower not working during your stay we would have offered a move to an alternative bedroom or some other compensation to avoid you leaving the Hotel unhappy.

Thank you for your feedback and we value our guests taking the time to update websites such as this, unprompted. I was especially pleased to read your experiences with our employees as we have recently embarked on a commitment to increase guest satisfaction and this feedback demonstrates that it is working. We aim to offer a good bedroom and Hotel product for the price paid, for a Hotel operating within the mid-market range on the seafront and again I was pleased to read that our accommodation met with your expectations. It is a brand Holiday Inn standard that we offer a “pillow menu” which means that our guests can choose their own pillow type featuring five different types including a soft natural filling and a non-allergenic and I am sure that had you enquired for a different type of pillow, one could have been found to suit your needs more comfortably. It is fair to say that after the amount of extensive refurbishment work the Hotel has undergone there are areas of the Hotel that need to be cleared and I apologise that your bedroom overlooked an area such as this. It does seem that you were allocated one of the Hotels bedrooms on the side of the property which features a sea view at no extra charge unlike other Hotels on the seafront which charge for “side sea view” bedrooms. Further to your comments I have instructed our engineering department to assess these areas and speed up the process of removal of any debris.

Thank you for taking the time to add your positive feedback. We understand how influencial a website such as this can be and appreciate all our customers adding their reviews. I have shared your comments with the Hotel management team who in turn will cascade to all levels including the Reception team. We strive to provide excellent customer service on every occassion and have recently reviewed our internal customer service policy so it was a great pleasure to see that this change has been seen by the customer. Since the Hotel completed its 3.5 million pound bedroom refurbishment recently we were also pleased to read that our standard of accommodation also impressed you. The Hotels sea view rooms are very well equipped including air conditioning now too with un interupted views of the sea & horizon. Thank you again and we look forward to welcoming you back to the Hotel soon.

Thank you for your feedback and we were encouraged to read that the Hotel exceeded your expecations when you arrived. As mentioned in previous responses the Hotel suffers from being built in the 1970's and there is little we can do to improve the overall look of the external structure. This said however, in the Hotels planned next phase of refurbishement we are upgrading the external fascia's of the building which includes the balconies of the sea view bedrooms. The car park has recently undergone some extensive upgrading mainly by re-painting with a lighter paint on the walls which improves the overall feel to be lighter and more secure.

Thank you for your feedback and we were pleased to read that you have seen a change in the Hotel since being sold from Hilton. Holiday Inn have invested a great deal into the Hotel and we are always encouraged to read reviews such as these. With all bedrooms & public areas now fully air conditioned and all bedrooms refurbished we are positve that the Hotel offers superb, excellent sized accommodation for the mid-market traveller in Brighton.