I have been on holiday worldwide and to Mexico 4 times HVWS needs closing down until the refurb is complete Reviews which state that it is wonderful must be easily pleased no, I am not a moaner I like value for money which I work very hard for. Do they ac... read more

I WOULD ADVISE ANYONE GOING TO THIS HOTEL WITH FIRST CHOICE TO CANCEL.

We paid 1500 pounds for what we believed to be a luxury retreat.

when we arrived we were told by first choice that it was not complete. they offered us £1... read more

My husband and I visited this resort for our Honeymoon and had a fabulous time. I will never fail to be surprised at the capacity of people to complain about petty insignificant things. The food was lovely, the service great and the accomodation was bril... read more

I have just come back the resort and we went for two weeks. I went with my. I was looking for a realaxing holiday and this is exactly it. THe staff are welcoming, the food has a great variety and is at a good standard. There are plenty of activites for ki... read more

We went to holiday village on 8th June. The flight crew did mess up with the immagration forms by forgetting to give them out on the 10 hours flights. we were delayed for a while but after traveling for 10 hours another couple didn't really make that much... read more

We were at this resort from 8th June - we were given the impression from the brochure that this was a NEW Holiday Village but it was infact an unfinished refurbishment. This was the worst holiday we have ever experienced. The flight crew did not have a... read more

First of all let me start by saying that if you think there are nude people by the kiddy pool( or anywere else) let me tell you your going to be dissappointed!! There was a VERY RUDE American man who has a serious hang up about women who wore their bikini... read more

Was at the Allegro in November of '07 and the resort was much better before First Choice took over. Who goes to Mexico for British entertainment (The British shows were aweful.)??? If you have kids, beware of the nude sunbathers at the kiddy pool. The f... read more

Can I just start by saying if you have booked to go to this hotel, please phone First Choice now and change hotels fast!

This is the first time we have ever felt the need to complain about a holiday, but we thought we must let other t... read more

i'm a single mum who travelled with a 10 year old daughter

the rooms
the rooms were spotless altho the bath was very marked so looked dirty the whole bathroom ideally needed updating, bedding and towels were changed daily, there was a p... read more

we dont go till june the 8 and on booking this holiday we were not informed about the building work going on by first choice which is a bit worrying any way will give you a full lowdown on the holiday when we come back on the 22june going to give it a bro... read more

Due to the events that occured in the 2 weeks i spent in mexico Cozumel i would just like to express my views on what i personally thought could of been improved during the corse of my holiday.The brochure advertised for white sands holiday village to be ... read more

This is the worst holiday i have been on in the caribbean and i have been on many. When FC advertised this holiday village as re-furbished i thought we were going to a 4* hotel , how wrong was i , it was totally disgusting cold food, uncooked food, jelly ... read more

This was our first family holiday together,it was meant to be something special.The resort was nothing like the brochure showed.The rooms were cramped,the splashpool was shut as we had already been informed 4 days before the holiday,but each day we were p... read more

I expected there to be a few "teething" problems as the hotel had only been opened for 2 weeks under First Choice management.First Choice had the courtesy to ring me the week before our holiday to say that the splash pool and high ropes werent ready.
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