Corus Hotel

I have to say that I am astounded by these comments. We have spent nearly £2million on our beautiful hotel and have just 3 rooms in the main house still to refurbish. The room used by this lady is our largest suite with a four poster, separate lounge, grand fireplace. It is very popular for our brides and grooms, and foreign travellers for its unique charm and character. In fact this is why we have left it until last. To say the room is small in incomprehensible, and although it is now dated and tired, it is kept in good order, but I can understand if the decor is not to everyones taste.

I am obviously disppointed to see this negative experience, but more so that issues were not raised with the duty manager during the stay as we endeavour to make all guests comfortable and happy whilst staying with us. We have been conducting a trial of fully served breakfast with very positve feedback. The staff should explain the ordering procedure when seating any guets therefore I am sorry that this was not the case. All our rooms are large and airy, with thermostatic controls on the heating. We have added air conditioning to our main house rooms during the recent refurbishment, therefore would have bee happy to move the guest to one of these rooms if available. I apologise that the stay was not comfortable, and would hope that on returnig you would stay in our newly refurbished rooms and enjoy our usual high levels of service

As the new General Manager at the Harpenden House Hotel, I fully appreciate the comments made in this review, however, we have now completed phase 2 of the refurbishment, namely, the main house rooms have been totally renovated including installation of air conditioning. The garden courtyard rooms are due to start on 23rd July which will transform these rooms into executive standard. We are totally rebuilding and enlarging the bathrooms providing separate bath and shower, with new doorways to the bathrooms. The restaurant, bar and lounge are set to be refurbished from Monday 8th July for 3 weeks, offering a fusion of contemporay design and feature architecture. The team at the hotel are dedicated to excellent serivce and we receive many compliments and return guests daily. I recommend anyone to try our great service, facilties and food, and you are assured of a very warm welcome and comfortable stay.