White Hart Hotel

We were booked in here with a large group for 2 nights, for a wedding not far from Stansted. Having then seen some pretty awful reviews here I was concerned that the hotel would be terrible. However, I was pleasantly surprised to find it not bad at all, and there were no major complaints from anyone in our party. The room itself was a reasonable size, probably in need of a little updating, but tidy and clean nonetheless. The bathroom was a bit cramped, but adequate and again relatively clean. The shower wasn't great - water... more

We stayed here after my daughter's wedding arriving about 10pm, spent half an hour at the desk with credit card details etc etc even though it had already been booked earlier, and then again in the morning another half hour doing the same thing we had done with the credit cards the evening before - just hope they havent charged us twice! Well, that debacle over we were given our room key, now let me explain, when I had booked the room I told them that I had arthritis and had trouble climbing stairs and specifically asked to be put on the... more

Dirty, dingy, dated worst hotel I have ever stayed at. On the first night we were in a family room which was frayed around the edges to say the least. The TV remote did not work we complained to the receptionist who said they would fix it...they did not. We were promised when booking one of the best rooms well if a best room is one with a kitchen air con unit on outside which goes off every 5 minutes and keeps you awake all night! Cold showers with mediocre overpriced fayre from the restaurant. We changed rooms and again a cold shower... more

The White Hart is centrally located in Braintree and it has a pleasant atmosphere. However on arriving in the late afternoon we found it impossible to have a warm/hot shower. The water was freezing and not much power in the shower. The bath tap was a little better, you could run a bath as the water was just warm enough. On reporting the problem to the manager the response was to 'let the shower run for a few minutes'. All of the other guests in the hotel during the two nights had the same problem. Another downfall was the fact that... more

Laughably bad. The only good thing about our stay here is that it gave us funny stories and helped us bond with our fellow guests (we stayed with a wedding party). Rooms are dingy, small, smell of damp and don't feel clean. Dinner was extremely expensive and mediocre. We're pretty accustomed to English hotels/B&Bs and this was really our worst experience. (We are English ourselves). On top of the hotel itself, the service was poor. One of the front desk guys was great, very friendly, but the other, who may have been the manager / assistant... more

Avoid this place - we had booked a room here some months ago. Two weeks before we were due to go we got a letter from them saying that as a wedding party had booked the rest of the hotel they had cancelled our reservation! Not asking us whether we wanted to cancel, just a letter saying they had. Presumably the sub-text to that was, "You had a room we wanted to let to the wedding guests". If this is the way they treat people do not go near them. Lots of other good Essex places and the White Hart is not typical.