Copthorne Hotel

If you want the short version then simply avoid this hotel like the plague! Spend your money somewhere else they'll be more grateful and you will get better value for money.
So lets start from the beginning stayed 24th September to 27th September, two room club double and standard twin. Got in the twin and the TV would not work, all the wires had been pulled out. In the club room the wardrobe door and door handle were hanging off. Both rooms the toilets did not flush properly.
Next day we went for breakfast which seemed okay, until we found the supposedly hot food was cold! Now I am no expert but it seemed to be a breeding ground for bacteria as it was not kept neither very hot or chilled, it was just off room temperature. And at no time did any member of staff come out and check the temperature of the food.
After a day out in London we returned to the hotel for a drink in the bar, it was 1030 in the evening but it was more like a kids nursery, about six boys aged between 4 and 6 were running riot around the hotel. Now the hotel is based near Legoland so you expect families with kids, but at such a late hour it was completely out of order. Now no-one expects the hotel staff to police the kids, but perhaps a discrete word with the parents would have sufficed. After all this is a hotel that should be a high quality hotel.
Next morning the breakfast was an utter shambles, one previous comment compared it to a cattle market. We had to queue for 30 minutes for a table and then the cutlery was dirty, every time we went for something it had gone, fruit juice, glasses, bowls, plates, clean cutlery. Again the food was barely warm.
So I decided to complain to the duty manager, what a total mistake. did not really listen to my complaint and totally missed the opportunity to put things right.
We got back to the room after our day out and found a plate of fruit and note from housekeeping saying "your observations have been noted and sorted." Well to say I am totally disgusted with the flippant attitude of the staff is an understatement!
Yet again the bar area is like a kids playground, the same boys running around the same staff ignoring the issue.
Next day the breakfast was the same shambles, long wait for a table and then staff complaining how they had been left on their own to work an area! I'm sorry but thats not my problem as a paying customer trying to salvage a relaxing weekend I don't want to hear that either!
The hotel has left me stressed out, not relaxed and to make things worse the staff don't care about you more interested in their own problems.
Paying over £200 per room per night for something that is worse than a Premier Inn at a third of the cost is the best way sum this up.
DONT WASTE YOUR HARD EARNED MONEY SPEND IT ELSE WHERE!!