Acorn Santa Ponsa Park Hotel

1 reader found this review helpful

Didn't expect much,got even less rooms were tiny pool area neglected,sun beds uncomfortable,food only just average but the worst thing was the staff they were unfriendly and rude

1 reader found this review helpful

Food, drink,entertainment in the hotel disgraceful. Could not eat the food the drink is local but undrinkable. Entertainment was embarassing.The hotel was beautiful and clean. Five minute walk from the beach. Beautiful beach. Staff very frienndly. Bar not so much. Went All Inclusive but spent a fortune eating and drinking out. Take plenty money. Would go back to Santa Ponsa but go self catering the next time. Ola holidays did not give accurate info regarding conformation voucher. I had to go to an internet cafe to contact them by e-mail.

1 reader found this review helpful

Personally I think the Hotel is very basis and the food is very limited as their could be more chose for breakfast and your evening meal, the rooms are cleaned everyday and the staff are friendly enough. In my opinion I think the hotel is catered more for people who are all inclusive and seeking a family holiday as entertainment caters for children however their is evening shows at night suitable for all ages. The beach is very close by and is clean with clear waters and a beach cafe and public showers. The hotel is placed within a nice area which is close to bars and shops and is popular with tourists. Personally I like the local bar called The Acorn Bar for its friendly staff and plasma tv's. The holiday was enjoyable its just a shame the food did not cater for everyones needs however Santa Ponsa is a lovely place I would recommend you visit thier just don't stay in this hotel.

1 reader found this review helpful

we are returning 2011 which will be our 4th visit hotel is great staff warm and friendly especially sofia can't wait to return

3 readers found this review helpful

excellent hotel, very clean, food and drinks excellent, hotel staff polite and helpful, two hundred meters from the beautiful sandy beach.

3 readers found this review helpful

Thanks to the staff at the Playa Santa Ponsa. Jose youre a star. Fantastic holiday. The hens and I had a ball here. The beach is lovely in Santa Ponsa as was the scorching weather, nice to get away from the bleakness of our typical Irish summer.
The staff here were brill, good clean and efficient hotel.
Great nightlife here,
The group went to Magaluf one night to BCM to see Tiesto the Dj but it and he were rubbish sorry to say after paying 50euro for a ticket on the beach from one of thier sales reps. I gather Santa Ponsa is for the Irish and Magaluf is for the English,Stay in Santa Ponsa we say.
Some great restaurants in SP, check out Mrs Murphys kitchen, Rendevous for breakfast and Mulligans for a great steak and Johnny the PR.
Bars were Funkys, Zanzibar and The Shamrock and Greenhils for after hours.

2 readers found this review helpful

For a 2 star hotel its excellant value spotlessly clean. Rooms are cleaned every day with fresh towles the rooms are on the small size and if you are at the front of the hotel their is the usual noises i.e traffic ,revellers but we never found it to be a problem . We never botherd with the entertainment as Santa Ponsa has a fair amount of things going on from what we seen their was limited entertainment any way. The pool area is like so many hard to get round and the usual towels on sun beds why the staff cant just collect them up and leave them in a pile in reception beats us this is a way to stop this in every hotel. The beach is a five minute walk if that through pine trees and wonderful parakeets who chirp all day long and is clean and loads of room. The receiption area is very well run and the staff are helpfull. only I moan the resturant after a few other holiday makers reviews we were half execting a bit of hassle from the maitre de. It was hard to define who he was as we had a choice of 3 hard faced maitre de,s to choose from? all of them uselesss. On entering the resturant no one asks you were you want to go or take you to a table its a free for all and if you are lucky to find a table with any cuterlary on it grab the table quick. In one way their only seems to be about 7 staff on all charging around totaly ignoring the hotel guests if they have just cleaned a couple of tables that they are suposed to look after look out?. They choose to have the usual pidgeon english and will try to make you go else wear in the resturant away from if im mistaken an area that they are supposed to look after. Its a shame the resturant staff are not more aware that you are a guest and not a hassle for them as you are keeping these people in jobs?. After a couple of days of grabbing a layed table I just gave in and got the cutelary for my family my self as it was so much hassle as the Maitre de just look on and let you do it. It does grate on you but its the only way we found to deal with them otherwise you will be pushed all around the dinning area. Food is good plenty of choice for breakfast and eveining meals. Overhaul a good Hotel santa Ponsa is a really nice resort with a fair bit going on for all ages dont let the resturant moan put you off just be aware of what you could find.

4 readers found this review helpful

I booked this holiday on the Internet the week before we went. When we arrived on the Thursday night we were informed the Hotel was overbooked. We were told we would be moved to another Hotel around the corner until the Saturday, and on our return we would be upgraded to All Inclusive.
The Hotel they moved us to was just around the corner and they paid for taxis there and back. This was a minor problem which really gave us a chance to sample another hotel (Hesperia) in the resort. True to their word we were upgraded on the Saturday.
The hotel was clean, basic but had everything you would require. The food was great this was sold as a 2* star but the food was above this. My husband and I went for a relaxing week in the sun and that’s what we got. There was a lot of families and mixes of ages at the Hotel and everyone seemed to enjoy themselves.
I really liked the resort of Santa Ponsa; I've been to other resorts in Mallorca and would definitely go back. Our holiday was booked through IceLolly.com and we had no problems.
The transfers were great 20 mins in a people carrier, ideal.

We have just got back from spending a week at the Playa Santa Ponsa; the hotel itself was very good for a two star.
It was clean, staff were helpful, and the food was good, with a choice for adults but not much for children. The hotel was good for children with pool games, a children's club and a mini disco.
The only thing we found wrong is having a front room you can expect some sleepless nights. We were at the front and there were two bars, not the sort that plays loud music, but enough chit chat from the locals till the early hours.
You also get buses dropping people off at the other hotels during the night, as well as binmen and road sweepers, we recommend that you take earplugs. After one night we asked if we could move to a room at the back, which we did after one more night at the front.
The room at the back was much better; I would stay at this hotel again if I knew I get a back room.
Santa Ponsa itself is lovely, with a big sandy beach and a lot of night life. For the younger holidaymaker you got the Irish bars, for the family there is the square with live bands.
We enjoyed going to flozzie, which is a family bar with bingo, quiz, and other games. As for eating out we went to crocadillo, which does a really good meal at a good price.

Hotel Staff 1/10
Majority were unhelpful and ignorant.
Bar staff 3/10
Left children waiting forever at the bar. Some were downright rude and ignorant, though a few were very good. Almost impossible to get served at times
Night Entertainment 0/10
The management chose not to put the air conditioning on therefore it was far too hot to sit in and watch. This farcical approach to entertaining the guests is compounded by the fact that they switch the outside lights off at 12:00 midnight and you are sat in the dark.
Daily entertainment 8/10
Animation team were focussed on trying to raise spirits and entertain the guests, they were probably the only group who were focussed on the guests. 10/10 for them

Food 6/10
Repetitive but reasonably cooked.
Pool 4/10
Pool was clean but extremely crowded. The (female) attendant spent most of her time complaining at guests with a sour faced snarl whilst the second attendant was much more diplomatic and understanding.
Beach 10/10
Beach is fantastic, golden sand, blue/green sea - definitely the best part of the holiday
General ambience is very poor, most people I talked to felt the atmosphere was very negative mainly due to the attitudes of the people working there and the management who run the complex.
Overall the management need to change the culture within the hotel to a guest focussed, warmer and more inviting experience. Until then I would steer well clear.