Aviemore Highland Resort Hotel

At the end of the summer this year I decided to treat my husband to a really special birthday present. After looking on line at a number of hotels all within a 2 or 3 hour drive from us I decided to call the Aviemore Mcdonalds Resort to see what kind of offers they had.
I spoke with a lovely lady on the booking line who gave me all these wonderful details of a 3 night all inclusive dinner bed and breakfast deal, which really suited our budget. Apparently we had included in the price full use of the facilities and all our meals while we were there. we wouldn't need to put our hands in our pockets apart from buying our own lunches.
I fell over myself to book this " marvelous" deal and promptly packed up my 4 year old son,husband and myself and drove to Aviemore hugely excited about the wonderful birthday my husband was going to have.
Unfortunately that was not the case. After checking in to what was a very nice room we proceeded to choose one of the two resteraunts on offer to us to enjoy a nice meal. this is pretty much where the holiday took a complete nosedive.
Suddenly the all inclusive break we booked was not turning out to be that at all. W were told that we could only choose from the meals with a star next to them, which was 3 starters, 2 mains[no vegetarian choice] but a good choice of deserts I will admit. T hen we were told that non of our drinks were included in the price, not even soft drinks for our son. News to us.
I f we wanted anything else on the menu then we had to pay a 4 or 5 pound supplement. The kids menu WAS ABSOLUTELY DISGRACEFUL. It was more like a Mcdonalds menu. Burger and chips, nuggets and chips, pizza and chips, you get the idea. THERE WAS NOT A SINGLE HEALTHY DISH LISTED AND NOT 1 VEGETABLE OFFERED.
Our son was so sick of junk food after 2 meals he was begging us for a vegetable, which the waitress had to send out to another hotel for. She then proceeded to say to our sons face he was a bit weird wanting brocolli and not chips. Outstanding Mcdonalds Resort.
When the food arrived I Will say that mine was very nice but my husbands salmon was awful. Dry and wee overcooked.
We went up to our room after where my son was injured by a heavy metal 2 pronged towel hook on the back of the door. I t had never been srewed in so just sat loosely in the hole. This was extremely dangerous and had still not been fixed by the end of out 3 night stay even though we repoted ot on our first night.
It took house keeping an hour to bring us a non slip mat for the bath so that we could shower our son and then only because we rang up and complained.
The next day we really found out the extent of the scam when we were told that the cinema and the kids club were also not included in the price, even though we had been led to believe otherwise.
Personally I think this is a real shame not just because we had a lousy time but because most of the staff were fantastic, the breakfast was wonderful and the leisure facilities outstanding. These things would make the hotel a really special place to have a holiday but the other stuff, particularly the injury to my son and the total mis selling that is going on on the booking lines ensures that it is a place that we would give a really wide berth and would never, ever recommend to anybody. TAKE YOUR HOLIDAY SOMEWHERE ELSE IS MY ADVICE.
We did have a meeting with 2 different managers who assured us that all the complaints would be dealt with. As for compensation well that was laughable. We were given £20 off the exta £60 that we incurred,an apology for my sons injury and then a week later an e mail offering us 1 night bed and breakfast.
To say that we were insulted would be to put it mildly. We were hardly likely to make a 5 hour round trip to check in at four o' clock, pay to eat a sub standered dinner before checking out after breakfast the next day.
I e mailed the manbager to offer this opinion and have to date received no e mail back. Really good customer care indeed. I was assured in the e mail I was initially sent that the chef wasa changing the kids menu due to our complaint. What I want to know is why a hotel with their star rating was ever offering that rubbish ti the kids in the first place.
I guess to sum up there are much better places that we could have stayed at if we had been given the full picture by the booking team. Had we been told the full story there is no doubt that we would have gone somewhere else where all inclusive means just that.