Serrano Palace

5 star
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Recent traveller reviews — view all

Average Rating

8.5  / 10
(12 reviews)

Ratings summary

Brilliant
6
Good
5
Average
0
Poor
1
Awful
0

Rating by feature

Room: 9/10
Service: 9/10
Value: 8/10
Cleanliness: 9/10
Location: 9/10

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Traveller reviews

Great Hotel, worth a sure 5*

"We booked through lastminute (With Fleetway Travel) a week before we went for 5 people, 2 adults and 3 children, half board. We had 2 rooms, 3 rooms away from each other, but that was OK.

Across the road there is a Spar supermarket store and a beach, packed at times, but with a life guard. It is a sandy beach. You can jump in the waves.

There are mostly Germans, but quite a few English, French too.

At the reception the people at the desk are very helpful, and speak English. You also can take a sweet.

The rooms are very good, some air conditioned some not, so it does get a bit hot in the night.

The maids come 2 times a day. In the morning and night which is quite good. They make your beds, clean away and also they refill the shampoo, shower gel and soaps. In the night they give you a sweet on your bed.

The hotel has 2 swimming pools. The indoor one is always hot and relaxing. The outdoor pool is mostly cold, but both pools are big.

The places to get food are “Mama Pizza”, really good homemade pizza, and if you want quality ice-cream then go to “Dolce Vita” for homemade ice cream and snacks. There are lots of flavours to choose from.

You can hire bikes and cars for a day, there are a lot of shops who do this.

The main words you need to know are: hola – hello, buenos dias/noches (good morning/good evening) and Gracias – Thank you.

The restaurant is very good. There is a lot to choose from - fish and meat for whatever is your choice.

The desert always has ice-cream, but they do not clean up the plates in the morning, so the table does get a bit packed. They only clean it away when you leave!

The drinks cost you though. 2.25 euro for a 200ml Coke. (or any soft drink) when if you want to get a 500ml soft drink for 1.20 euro then go to a coca cola machine outside Spar or go inside the shop and buy 1 for 0.85 euro, (but the 1 in the shop is not chilled, the one in the machine is.)

I would not go to the really busy places at night. The harbour is quiet in the day, but in the night it is like a different place.

It is very busy and my mum and my sister got pelted with a water bomb by a person throwing it from his car, who thought this was rather funny.

You do not really need to bring any cold weather clothes, because it reaches the 30’s in the day, and in the night it is not cold at all.

Places to visit are the Caves of Drach, or a similar Caves of Arta from the bus stop outside the hotel and you can walk to the nearby lighthouse, or go somewhere for children like Marineland and Aqualand.

You should get transfers from the airport (Palma de Mallorca Airport) because it is much easier. Or there is lots of “rent a car’s” at the airport. Taxis could cost you if you are a family more than 4. It does take a good 1 hour and a half to get to/from Cala Ratjada by transfers. It cost us 106 euro (£72) each way.

You should definitely come to this hotel. It is worth its 5* rating.

I would definitely come to this hotel again because it is just fantastic. Clean, helpful staff, great pools, good location, good rooms, its definitely worth it.
"

by A TripAdvisor Member
8 / 10

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Large holiday hotel, spotlessly clean, nice rooms

"Attracting many German and other european holiday makers, it is a nice change to find a good quality holiday hotel, in a holiday resort, close to the beach and the many town centre restaurants.

The rooms are large and well appointed, marble and granite throughout, they are very clean and well maintained.

All the public areas are spotless and both the inside and outside pools are very clean. The outdoor pool was very cold- don't think it was heated.

Breakfast was a huge selection of hot and cold food- the evening buffet had a large selection but was a little uninspiring
"

by A TripAdvisor Member
8 / 10

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Just Chill Out

"Background - 2 adults and 2 children (16 and 14) in adjoining rooms. Usually quite active on holiday but stressful lives (OK, don't we all) meant that we were quite happy to take a chance to rest. Didn't think we'd manage more than a day or two before seeking other activities but the hotel lets you take life at a slow pace.

Rooms - very clean, well prepared and reasonably well maintained.

Food - I'd go along with other reviews that this was the only slight draw back. Buffet style can often be disappointing and although there was variety it was not quite up to standard. The heavy German influence was there as well (plenty of English food but also lots of sauerkraut).

Pool - excellent! never particularly crowded and bigger than it looks on the website

Resort - just right. We wanted to be near buzzing restaurants and nightlife but not in the middle of it so that you can't get away from it at the end of the day. To be near the shops and to be near the beach (50yds felt about right!). The spot for the hotel was all of these things. This is a very German resort and many shop/restaurant owners are German. This was certainly not a problem to us and if you want to ensure that you get value for money by avoiding English lager louts then this is the place.

Entertainment - Tom the entertainer tried his best and is a nice guy but if you're going there to relax you don't want to be dragged off for an archery competition or a pool competition - sorry, not a plus point!

Overall - would definitely return, perhaps even better out of season. But this isn't a 5-star as you might think of one in Britain - just about a 4.
"

by A TripAdvisor Member
10 / 10

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Manager kipping in our room

"We have recently returned from the Serrano Palace and would say that in general it makes for an excellent holiday. The resort is nice, the beach over the road is lovely if a little busy, the hotel rooms are good and the choice and quality of the food is excellent. The only hiccup on our trip was that on arrival, we were given the room keys only to catch the manager with his trousers down kipping in our room (no joke!). However, we actually found it quite amusing and got a room upgrade in the bargain."

by A TripAdvisor Member
10 / 10

Did you find this review helpful? Yes

Not quite a 4 Star

"The Serrano Palace is very clean and very quiet - the entertainment guy had the easiest job in history. We had two rooms ajoining for myself, wife and two children. I can not fault the cleaniness of the Hotel it was spotless. The rooms were reasonably maintained but we did have a few items go wrong in the boys room. We went half board (breakfast and evening meal) which would have been fine if the choices were there - the food was, to be quite frank, awful. I know this is the height of the season but surely this is when hotels should excel. The pool was small by normal standards but the lack of people using it made it like our own personal pool. After the 2nd night we ate out - the resort is nice - very very German and not many English speaking. All menus are in German and Spanish - albeit a nice break we wouldn't return to this hotel or this resort. The bar staff in the evening bar were excellent and very very friendly - and the entertainment guy(TOM) was also a great sport. A shame really cos it could have been great - yet again we feel that we have been cheated by the holiday ripoff called half board. This hotel if anything is a struggling 4 star - certainly not a 5 start"

by northendchapel999
4 / 10

Did you find this review helpful? Yes

We booked through lastminute (With...

"We booked through lastminute (With Fleetway Travel) a week before we went for 5 people, 2 adults and 3 children, half board. We had 2 rooms, 3 rooms away from each other, but that was OK.

Across the road there is a Spar supermarket store and a beach, packed at times, but with a lifeguard. It is a sandy beach. You can jump in the waves.

There are mostly Germans, but quite a few English, French too.

At the reception the people at the desk are very helpful, and speak English. You also can take a sweet.

The rooms are very good, some air conditioned some not, so it does get a bit hot in the night.

The maids come 2 times a day. In the morning and night which is quite good. They make your beds, clean away and also they refill the shampoo, shower gel and soaps. In the night they give you a sweet on your bed.

The hotel has 2 swimming pools. The indoor one is always hot and relaxing. The outdoor pool is mostly cold, but both pools are big.

The places to get food are “Mama Pizza”, really good homemade pizza, and if you want quality ice-cream then go to “Dolce Vita” for homemade ice cream and snacks. There are lots of flavours to choose from.

You can hire bikes and cars for a day, there are a lot of shops who do this.

The main words you need to know are: hola – hello, buenos dias/noches (good morning/good evening) and Gracias – Thank you.

The restaurant is very good. There is a lot to choose from - fish and meat for whatever is your choice.

The desert always has ice-cream, but they do not clean up the plates in the morning, so the table does get a bit packed. They only clean it away when you leave!

The drinks cost you though. 2.25 euro for a 200ml Coke. (or any soft drink) when if you want to get a 500ml soft drink for 1.20 euro then go to a coca cola machine outside Spar or go inside the shop and buy 1 for 0.85 euro, (but the 1 in the shop is not chilled, the one in the machine is.)

I would not go to the really busy places at night. The harbour is quiet in the day, but in the night it is like a different place.

It is very busy and my mum and my sister got pelted with a water bomb by a person throwing it from his car, who thought this was rather funny.

You do not really need to bring any cold weather clothes, because it reaches the 30’s in the day, and in the night it is not cold at all.

Places to visit are the Caves of Drach, or a similar Caves of Arta from the bus stop outside the hotel and you can walk to the nearby lighthouse, or go somewhere for children like Marineland and Aqualand.

You should get transfers from the airport (Palma de Mallorca Airport) because it is much easier. Or there is lots of “rent a car’s” at the airport. Taxis could cost you if you are a family more than 4. It does take a good 1 hour and a half to get to/from Cala Ratjada by transfers. It cost us 106 euro (£72) each way.

You should definitely come to this hotel. It is worth its 5* rating.

I would definitely come to this hotel again because it is just fantastic. Clean, helpful staff, great pools, good location, good rooms, its definitely worth it.
"

by T Davidson
10 / 10

2 readers found this review helpful. Did you? Yes

Value for money

"Booked this holiday the week before we travelled via an internet holiday company we have used many times and have never been disappointed. This was no exception. The hotel is just about five star. My only criticism is that our room overlooked a garden at the back of the hotel where there was a german bar opposite with a large screen for viewing sport. As Germany were playing in a football competition that week it was rather noisy at night until between midnight and 1am. As we like to sleep with the window open this disturbed us somewhat. We did request a move to another room but the reception were not very co-operative and kept telling us to ask again tomorrow - and, as you know, tomorrow never comes, especially in Spain! As we were only staying a week we had to 'put up and shut up'. Apart from that the food was excellent if you don't like chips you will be okay. Plenty of fish, meat ,veg and an abundance of fresh fruit. The rooms were extremely clean with free safe deposit box, fridge, hairdryer (not very powerful so take your own), TV, air con, towelling robes. Two swimming pools, gym, sunbeds. Very relaxing, no music blaring, waiter service at pool bar, free pool towels. Not much evening entertainment in hotel so quite a quiet relaxing place really - no good if you like 'lively'. The resort is very pleasant with a good selection of shops. There is a very pleasant walk from the hotel along the promenade to the harbour where you can get a drink and watch the world go by. This is mainly a German resort and there a few Brits about which, I am sorry to have to say, is a bonus!! We would go there again for a relaxing week's holiday."

by Nesbitt
8 / 10

Did you find this review helpful? Yes

fab hotel

"After reading some of the other reviews i wanted to share my opinion of the hotel as i think that it must have impoved since some of the older reviews. We found the hotel to be of a very impressive standard. the standards of cleaning in the rooms were great -fab towels, great air con, good bbc channels, beds and bath robes- and choc on pillows at night! and we were lucky enough to get a see view balcony which made all the difference- probably the difference between if you think the hotel is worthy of 5 stars! ( i suggest coming up with a line such as 'need room to be away from reception and roads might mean you also get one at no extra cost!- other wise you can pay for one). the hotel itself was faultless, take some books and chill out by the pool also highly recomend taking a walk to the lighthouse and walking in the opposite direction of the harbour along the coastline to check out some impressive sized vallas.

Although many people have comented upon the resort being mostly german and this is true it also means that you dont have the 'brits abroad' thing and although the resort has many bars and restaurants it was mainly family orrientated and not as garish as some british resorts with teh same facilities might be.

overall we had a great holiday, the hotel was what made it as the resort was a little bit naff in parts when we started to explore.

one week was enough and it appeared that this was the best hotel in the surrounding area (only one other 5star in not as good location). i think the hotel is worthy of its 5 stars and the food caters for all tastes! This is somewhere i would go again but only for the hotel. the area is not 5 stars! book this holiday if you want to relax and chill around the hotel mainly- also had really good transfers in taxi not too far for kids.

enjoyxxxxxxxxxx
"

by A TripAdvisor Member
10 / 10

Did you find this review helpful? Yes

pure pleasure

"my partner and i booked this holiday on teletext and got a great deal. it was just a pleasure to stay there nothing was a problem for the staff. it was mostly german tourits at the time but we were by no means ignored or treat any different. the nightlife was mainly german orientated but it also meant you had nobody hasseling you once they knew you were english. hotel rooms were lovely and we were presented on our first morning with a large basket of fruit, plates napkins and champagne. the pool was spacious and there was also a large seating pool area were staff catered to your every need. i would love to return for a really relaxing break.

oh and the hotel still sends a little christmas card reminder each year.
"

by A TripAdvisor Member
10 / 10

Did you find this review helpful? Yes

A really lovely stay

"We recently came back from the most wonderful stay at the Serrano Palace. We didn't know anything about the resort or the hotel and turned up to be really, really suprised - it was fantastic.

The room was immaculate with the most stunning balcony overlooking the pool and the sea. We were greeted by the most friendly reception staff who bent over backwards to help us.

The only slight drawback was the dining area - don't ge me wrong - the food was fantastic, but it was very, very quiet - you could only hear the sound of cutlery clinking but that was a very small price to pay for a lovely stay and admittedly we went in the low season.

The resort itself is really, really stunning. We are English, and it is very, very Germanic, so if you want to go somewhere full of Brits or Spanish - this isn't the place. However, it is the most unspoilt, beautiful place I have been to in a long time and i'd definitely recommend it.

However, a short stay rather than a week would be better, probably because there isn't much to do but read, sleep & relax!

Really lovely!
"

by lamc1974
8 / 10

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A detailed review of the Serrano Palace and surroundings.

"Welcome to Majorca! If you want a detailed review, read on amigo...

The Hotel Serrano Palace is located in the resort of Cala Ratjada or Cala Rajada which roughly translates to Bay of Rays.

To get to the hotel from Palma airport, you can get a taxi...

It will take you 1 hour 10 mins to get to Cala Ratjada and this will cost you 66 euros exactly. That's quite a lot of money just to be spending on transfers so try to get the transfer included in your holiday booking. If you do, you'll save yourself 132 euros!

The hotel is situated across the road from a little beach called Son Moll. Here there are some bars and restaurants where you can sip a cocktail or have lunch by the sea. I recommend the Malibu bar and restaurant. The food is very nice and the people are really friendly in here. A plain margarita pizza costs 5.50 euros and there are also a wide selection of sandwiches and baguettes to choose from. All costing around 3 euros. Next to Malibu bar is a Spar shop where you can purchase all your necessities.

Son Moll has sun loungers that you can rent for 3.50 euros a day. I would not recommend these however because even though you've paid the money, the men who you buy the ticket from spend all day asking for your ticket and this disturbs the relaxation. Instead, use a beach towel and lie on the sand.

The beach will fly either a green, yellow or red flag. This indicates weather it is safe to swim or not. Although the beach is life guarded, I would not recommend you go into the ocean unless the green flag is flying as the currents can be very strong!

Now about the Hotel. It is a very nice official 5* hotel. The rooms are spacious and all come with a balcony and other things that you would expect in a hotel of this rating (ie: Toiletries and bathrobes etc). The room does not have tea and coffee making facilities so if you like a cup of tea in the morning, you'll have to bring a travel kettle along with you. The room does have a mini bar that is stacked daily be the waiter but be expected to pay more for these drinks. You can ask reception to empty the fridge and stock your own products in here which they will gladly do for you free of charge. One of the things I liked in this hotel was that the in room safe and use of the fridge were free. In the evening, the maid comes and turns down the bed and leaves a choc on the pillow. If you want to upgrade to a sea view room, this costs an additional 18 euros a night, a junior suite costs an extra 26 euros a night and if you're really rich you can buy the pool suite on the top floor for an extra 600 euros a night!!! Golly gosh!!

Food:

Food in the hotel restaurant was of exceptional standard but there wasn't enough vegetarian dishes. I don't eat meat, but do eat fish and if I was a strict vegetarian who didn't eat fish, I would be stuck. Only on three days did I see totally meat free dishes, and these where potato and cheese meals. So strict veggies and vegans beware!

There was evening entertainment on Saturday and Tuesday. That was it. Perhaps later on in the year shows become more frequent? The pianist on Tuesday was fantastic. Don't expect an animation team because there isn't one. In fact, if you have children, I would advise against booking this hotel because there were no play areas or anything in this hotel for kids to do. This hotel is mainly for couples or single travellers wanting to get away from it all.

The hotel has an indoor heated pool, sauna, steam room and gym that are all free to use and open till 8pm.

Excursions:

I would recommend seeing the Caves of Drach in Porto Cristo. These fascinating natural creations are millions of years old and are home to one of the largest underground lakes in Europe, the Martel Lake. On this lake you will watch boats emerge from the caves playing classical music. It is a beautiful tour and you shouldn't have a problem even if you are claustrophobic as the caves are very spacious. I hope to include some pictures.

After the caves, you are then taken to the factory where they make the world famous Majorica pearls. These pearls are said to look like the closest replica to the real pearls you get in oysters. After the tour, you have an opportunity to purchase some jewellery but be warned, they are not cheap.

If you want to really explore the rest of the Island, rent a car. The roads are big and relatively quiet and safe to drive on.

Cala Ratjada:

As mentioned in previous reviews this resort is predominately German orientated. I was surprised that in some shops that I walked into I was greeted in German by the Spanish people! They would soon correct themselves on realisation that I was in fact English. The people of Majorca are wonderful. Extremely friendly and helpful and will like you all the more if you can greet them in Spanish. A simple hola, buenos dias/noches (hello, good morning/evening) goes a very long way.

The weather was hot and not a cloud in the sky the whole week I was there. The resort is a rather small fishing port with plenty of surrounding shops and bars etc. If you're looking for a lively English, Irish or Scottish pub, you won't find one! Instead there are endless traditional tapas bars and local establishments. Not a lager lout or rowdy mob in sight. Just 100% relaxation guaranteed!

To sum it all up:

I will definitely return to Majorca at some stage. If you are heading to this north eastern resort of Cala Ratjada you will not be disappointed. You will like the hotel and have a wonderful holiday. I have stayed in 4* and 5* hotels and this deserves it's ratings. The nearest resort to this one, Cala Millor, is more popular with the English but to be honest sometimes it's nice to have a complete break from it all.

Thank you for reading and have a most wonderful holiday. ADIOS!
"

by ljptdt
8 / 10

Did you find this review helpful? Yes

Our kids are no longer kids so my...

"Our kids are no longer kids so my wife and I decided to pamper ourselves and booked this 5* Hotel through Lastminute.com. (3 days in advance). Flight Options were the agents. We received our tickets and itinerary 24 hours after booking online.

The hotel was in a superb location only 50 metres or so from the beach. The hotel facilities were excellent. Indoors and outdoors swimming pools, gymnasium, and other health and keep fit stuff all of good quality and good order. There was a resident specialist for beauty therapy etc.

The hotel cleanliness and attention to detail was excellent. The staff were always helpful and keen to please.

Our room was spacious with a good bed, air-conditioning, satellite TV, minibar and superb decor with shades of dark brown and dark amber flecked marble. The bathroom was a massive size with 2 washbasins; toilet, bidet, shower and bath and the floor and walls were marble.

Our balcony had a view over the rear of the hotel, but not an unpleasant view. There were a vast number of rooms with sea views but we were not given the option to have a sea view. I guess those paying the full price have first refusal on sea views, which was nearly double the tariff we paid. We spent very little time in our room anyway!

The meals were taken in a spacious well-decorated and furnished restaurant. We were seated in a sunny conservatory area, sunny and overlooking the outdoor pool. The buffet for breakfast and dinner was tasty and attractively presented and there was plenty of choice for all. There was also a carvery. The waiting staff were speedy and responsive in attending to your needs in the restaurant both at table and at the buffet.

One of the detailed features was that all of the staff including the chamber maids were in clean 'uniform' we did not see anyone in casual cloths if they were on duty, not that it was of major importance but it did reflect the attention to detail the hotel seemed to focus on.

The resort is mainly frequented by German tourists consequently almost all of the bars and restaurants nearby had the German 'signature'. (If you want fish and chips you will be out of luck!!) We made friends with a number of German holidaymakers and we were made to feel very welcome.

There are plenty of pleasant walks around the resort. A popular evening walk was from the hotel along the seafront to the harbour of about 30 mins. There are plenty of different bars and restaurants along the walk. We did not see or hear any loutish or noisy behaviour, apart from the noise generated from watching the Euro 2004 football matches!! Some of the noise came from us!!!

All in all it was a very pleasant holiday, we were well relaxed and rested and we cannot wait to go the same hotel again, and maybe again!!!
"

by G Harrison
9 / 10

1 reader found this review helpful. Did you? Yes

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Map for Serrano Palace Closest airport: Palma de Mallorca (PMI) 40.2 miles

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Serrano Palace is also called:

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Address: Playa Son Moll S/N, Majorca 07590, Spain