Serrano Palace

2 readers found this review helpful

We booked through lastminute (With Fleetway Travel) a week before we went for 5 people, 2 adults and 3 children, half board. We had 2 rooms, 3 rooms away from each other, but that was OK.
Across the road there is a Spar supermarket store and a beach, packed at times, but with a lifeguard. It is a sandy beach. You can jump in the waves.
There are mostly Germans, but quite a few English, French too.
At the reception the people at the desk are very helpful, and speak English. You also can take a sweet.
The rooms are very good, some air conditioned some not, so it does get a bit hot in the night.
The maids come 2 times a day. In the morning and night which is quite good. They make your beds, clean away and also they refill the shampoo, shower gel and soaps. In the night they give you a sweet on your bed.
The hotel has 2 swimming pools. The indoor one is always hot and relaxing. The outdoor pool is mostly cold, but both pools are big.
The places to get food are “Mama Pizza”, really good homemade pizza, and if you want quality ice-cream then go to “Dolce Vita” for homemade ice cream and snacks. There are lots of flavours to choose from.
You can hire bikes and cars for a day, there are a lot of shops who do this.
The main words you need to know are: hola – hello, buenos dias/noches (good morning/good evening) and Gracias – Thank you.
The restaurant is very good. There is a lot to choose from - fish and meat for whatever is your choice.
The desert always has ice-cream, but they do not clean up the plates in the morning, so the table does get a bit packed. They only clean it away when you leave!
The drinks cost you though. 2.25 euro for a 200ml Coke. (or any soft drink) when if you want to get a 500ml soft drink for 1.20 euro then go to a coca cola machine outside Spar or go inside the shop and buy 1 for 0.85 euro, (but the 1 in the shop is not chilled, the one in the machine is.)
I would not go to the really busy places at night. The harbour is quiet in the day, but in the night it is like a different place.
It is very busy and my mum and my sister got pelted with a water bomb by a person throwing it from his car, who thought this was rather funny.
You do not really need to bring any cold weather clothes, because it reaches the 30’s in the day, and in the night it is not cold at all.
Places to visit are the Caves of Drach, or a similar Caves of Arta from the bus stop outside the hotel and you can walk to the nearby lighthouse, or go somewhere for children like Marineland and Aqualand.
You should get transfers from the airport (Palma de Mallorca Airport) because it is much easier. Or there is lots of “rent a car’s” at the airport. Taxis could cost you if you are a family more than 4. It does take a good 1 hour and a half to get to/from Cala Ratjada by transfers. It cost us 106 euro (£72) each way.
You should definitely come to this hotel. It is worth its 5* rating.
I would definitely come to this hotel again because it is just fantastic. Clean, helpful staff, great pools, good location, good rooms, its definitely worth it.