Excelsior Splendid Hotel

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We booked for my 60th birthday, what a disappointment!
The hotel is situated on a very busy and at times, fast main road with access to the hotel via steps (this was not mentioned in the brochure).
The food was disgusting; the meat looked as if it had all been run over by a road roller.
There was a charge of €1 for a reasonable cup of coffee (this was not mentioned in the brochure) the brochure said 'free and coffee'.
On our last evening we were treated to a choice of "veal, veal or veal" so anyone with a conscience over eating force reared meat had no choice at all!
In the evening the "entertainment" was very poor - one man and his organ - he found all the right notes, but not in the right order.
As the weather was hot, people wanted to sit outside in the evening, but the space was restricted.
My wife ordered Champagne as part of my birthday celebrations, to delivered to the table for breakfast; it arrived in time for the evening 'meal' and was the fizzy white wine they were giving away in the bar!
We paid extra for a superior room, so by inference the other rooms were inferior - and they were. Some appeared to small cupboards. The worrying part of this is that some rooms were so small the room doors opened outwards into the corridor, which was a fire escape route.
The best things about the holiday were the trip into Switzerland to St Moritz, visits to the local villages and the day tickets on the boats. They all had one thing in common - away from the hotel!