Irinna Hotel

The hotel was the worst venue for a holiday, myself and my wife, have experienced in travelling the world. The hotel is likened to that of a prison block or similar institution. Cold and uninviting. The hotel did not have a name.
The short-comings of this hotel on Thursday 2nd June 2011, are as follows :-
1. The hotel was not open to receive customers on arrival
2. The room allocated was not a double room, but a twin bed room
3. The room stank of stale urine
4. Air conditioning did not work and the filters were clogged
5. The french doors to balcony could not be closed and secured. The door frame was rotten and the glass was standard 3mm plain glass, which rattled.
6. The louvre doors to the balcony could not be closed and secured.
7. The balcony safety rail was not secure and the concrete structure of the building around the securing points of the rail was cracked and loose from the main concrete structure
8. The balcony looked out to a field of weeds and abandoned fallow land. There was an abandoned table tennis table in a clump of trees, surrounded by weeds.
8. Ants were in abundance within the room
9. The bathroom shower head did not have a fixing point for showering
10. The bath showed evidence of corrosion of the base enamel
11. The linen was dated and raggy
12. There was no food available or bar facility
13.There were no other guests at all in the hotel
14. The breakfast on 3rd June 2011 consisted of a slice of spam, a slice of cheese and a slice of bread, black coffee together with grounds and a diluted orange juice.
15. There was no internet service
16. The reception did not have Taxi information
17. There was not any tourist information
18. The room did not have safety or any guest information
19. The room did not have a hotel telephone directory or emergency contact telephone numbers
20. The swimming pools were not attended by life guards.
The above is a precis of what was experienced by us and we raise serious concerns, as to the marketing of this hotel. A more serious concern is in respect of health and safety issues, which are clearly being neglected.
We had to spend one night in this hotel, against my better judgement whilst arrangements were made to transfer to Hotel Mirabel, Argostoli.
Distress was caused to myself and my wife, who cried at the appalling experience and findings of the Hotel Irinna.
Had it not been for an English couple we met who had arrived after us, we would not have been able to eat on that evening. We were taken to a local taverna by the English couple, returning to the hotel at 2200hrs 02/06/2011. We went to the room and found immediately that the hotel closed and switched out all of the lights. I find this completely and utterly bizarre.
To summarise, the Hotel Irinna is well beyond a joke or the scene for a comedy. So as not to cause embarrassment to ourselves and the ownership of the hotel, I have purposely directed complaint to the travel agency and not to the hotel.
I am not of the ilk to make complaint using expletive or abusive language, but make complaint based on hard and fast fact.
I am of exemplary public standing and my standards are set high. The Hotel Irinna rates lower than low on my scale and this may be a shock or a wake up call to the ownership, who need to seriously address every
issue, from the maintenance of the building and grounds to hosting of guests. Quite when the photograph of the hotel was taken, is not that of the hotel now.
There is lack of enthusiasm evident to hosting of guests.
To move on, myself and my wife arranged a taxi to transfer to Hotel Mirabel, Argostoli. Extra expense was incurred to transfer, which was unnecessary, in the making of telephone calls and arrangements of taxi tranfers.
THIS HOTEL NEEDS INVESTIGATING AND CLOSING. DO NOT GO. EVEN IF YOU ARE OFFERED A DEAL THAT SEEMS TO BE TOO GOOD TO BE TRUE. AVOID LIKE THE PLAGUE !!