Reviews of Neptunia Beach Hotel, Skanes, Tunisia

Our 'holiday' at Neptunia Beach

Overall Rating:

3/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Thomson

Submitted By:

bexc_x

Comments:

Me and my boyfriend went on our first holiday together to Neptunia Beach Hotel in September of this year. To say the least - we wernt very impressed.

We didnt expect a 5 star hotel as this is obviously not what we booked.

Well. What can i say? We were ripped off left right and centre. The shop staff at the hotel will do anything to get some money out of you.

When we arrived, we were checked in by a lovely gentleman at reception and then our suitcases carried to our room (Which seemed to be in a different part to the actual hotel complex completly)by a very polite young man who refused to let my boyfriend carry his own suitcases up the stairs!

Our room was OK. I mean it was basic but it was very clean - it suited us for a week where we wanted to spend most of the time on the beach anyway (which is only a stones throw away)

Once we had settled in we went to go get a drink and just sit by the pool - we then found out that only coke, lemonade, one type of local beer, some kind of orange stuff and cups of teas were free. Oh - and bottles of water, which came in really handy seeing as it was 42 degrees! But the bar staff were very rude. Expecially to the British!

We were then approached by what we thought at the time was a hotel rep. He then introduced us to 'Ali Barba' who took us on a morning long camel trip with bread making etc and a day on a pirate ship which has lovely. But the guy who we though was a hotel rep managed to get over £160 out of us. He also gave us a cigarette lighter and told us it was a present. Then when he left - he picked up ours a put it in his pocket! It turns out he was the owner of the shop within the hotel. The day we arrived he took us so Monastir the neaarby town - he explained it to us as though it as a 'trip' but it was just the shop owner and his friend, me and my boyfriend all in this little taxi. He took us to a Mosque that was shut and a Museum that was closed. Then he took us to his friends leather shop where he tried to worm £300 out of me for a handbag!!! There are so many times he tried to rip us off. and this is all in the first day!

The rest of our holiday was nice. But whilst i was there i lost over a stone. I didnt eat a thing but a bread roll a day. the food was disgusting. And its not just me being typically British!! It was truely awful! on our first evening there was some BIG chunks of bone with little meat on them in the brown watery sauce. It was all served like a school canteen - except help yourself. The bread was left out all day - so in the evening it was impossible to bite through. The only fresh fruit available was out in the open and covered in dirty flies. As were the salads and puddings. I would of had the rice but that always had fish in it. My boyfriend picked up a croissant and felt how rock solid it was so dropped it in the bin - It sounded like he had just smashed a brick!

Over all the hotel itself is nice. The gentlemen at reception, the cleaners and the sheesha man are all lovey and would genuinely would do anything to help you. The bar staff and the shop owner are however rude, nasty and have no respect for you. To go to this hotel you have to be confident - and unfortunatly - we were no good at just saying NO. I would recommend this hotel but nots its food. So dont go all inclusive. Saying that though - there is nowhere nearby that you can get to too each out. I would give this one a miss....

it was a nice looking hotel we...

Overall Rating:

5/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Sunshine.co.uklow costbeds.com

Submitted By:

Mrs C Turner

Comments:

it was a nice looking hotel we had booked four rooms but when arrived we were told that we have got two rooms that was for four people.

i was in room 101 with husband ,son and girlfriend one bedroom did not have door on

so in morning complained had to wait for manager ,cut long storyshort gave us another room 6days later plus 8 all inclusive bands for liberty hotel across the road.

room 101 has a disco under it so most nights it was boom boom boom,

food had flies round all the time. sun area nice, pool nice , staff nice

this hotel gives all inclusive a...

Overall Rating:

3/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Sunshine.co.uk

Submitted By:

Mr R Hopewell

Comments:

this hotel gives all inclusive a bad name the food is very poor half of the people had the runs some had a doctor out .the drink selection was very limited and poor standard when they wanted to serve you that is.the staff are male apart from a woman cleaner who i tipped because she does a good job poor woman. with all those dodgy stomachs .what sights she must see.the entertainment staff entertain to suit themselves.loud music of what they want to hear .you need your earplugs.the water sports dominate the beach dont take your snorkel theres nowhere to swim you are roped off in a confined area you cant swing a cat around in .the water is very acidic and murky when the wind blows .lying on the beach fills your nose with petrol fumes because the boats and the jet skis are on top of you not out at sea like most places.the restaurant is like a canteen .though this holiday is 3 star and you dont pay a lot of money is no excuse for making people ill. i tried to make the most of this holiday i did nt moan and create i just said never again .i was polite through out the week and smiling.and the music is very loud take your own drinks it helps have a nice holiday i did nt

I have stayed in this hotel...

Overall Rating:

10/10

Board Basis:

Half Board

Date of Holiday:

Aug 2007

Tour Operator:

Booked Independently

Submitted By:

Miss CLB Burkinshaw

Comments:

I have stayed in this hotel several times and each time has been very enjoyable all the staff are pleasent and it gives you a chance to make new friends it was the first holiday i had abroad and the best the weather the beach the hotel and the entertainment are all exeptional. you can have enjoyable days out at a minimum cost including camel riding, quad biking and a pirate ship ride which involvind fishing, belly dancers and a tunisian BBQ. I have enjoyed all of these you can also enjoy facilities of the 4 star sister hotel the liberty hotel there is a spa an indoor and outdoor pool a henna studio a karoke bar and a large night club both the hotels extend to every one need each hotel contains a games room and a shop. there is day and night entertainment and 1 night every week there is a beach party which is very enjoyable i truly recommend this hotel to you i hope this has helped you if you do chose this hotel enjoy, it is a great hotel and if you do not chose it i hope this helped give you an insight on what sought of hotel you wish to stay in, Thank You.

First thing i would like to say...

Overall Rating:

7/10

Board Basis:

All Inclusive

Date of Holiday:

Jun 2008

Tour Operator:

Thomas Cook

Submitted By:

Mr D T Kayley

Comments:

First thing i would like to say is that most of the other reviews here are neither here nor there. Im seeing either 1 out of 10 or 10 out of 10, obviously these cannot all be accurate so please read my thoughts on the place for an honest review.



I have just got back from a week at Neptunia beach hotel and i have had a great holiday. So, in a nutshell, here are the goods, the averages and the bads about the hotel



GOOD

The Hotel itself is very nice and includes a shop, 2 bars (one in the reception area and one next to the beach), a night club, swimming pool, a pizza shop, Games Room, Table Tennis table, play area with slides, Tennis Courts and mini golf (altho the golf seemed to be overgrown and had lots of ants!)



The "Animation" team were great fun for all the family and they really worked hard all day. They set up games of Water Polo in the pool, Archery and Boulles as well as the evening entertainment shows.



One review i read says their entertainment shows consisted of nothing but drag....well i have to put that review to bed because it really was not the case. Each night the entertainment team put on a different show, whether it was a magic act, Lord of the Dance, Grease and so on. I didnt actually see ANY drag at all.



There was a fantastic beach party which involved foam and 2 free drinks.



You can use the facilities over the road at the 4 star Liberty Hotel for free. We did this on one occasion, the pool there is a lot bigger and there is more space.



The hotel is right by the beach where you can do Jet Ski-ing, go on the Banana boats, Rubber Rings, Parachute flights and play Beach Volley Ball (locals not associated with the hotel however will see you and try and sell you something you dont want, but just be firm and say no)



The Maid service is Good, the rooms get cleaned every day as you would expect but they also tidy up your mess, which at first you feel is a little intrusive but it actually really helps.



All rooms (I think - it looked like it) get a balcony which has chairs and a table on as well as an airer to dry clothes. One review stated the sliding doors onto these balconys did not have a lock on. I assure you they do as we used it!!



There is always a couple of taxi's waiting outside the hotel if you wanted an excursion into Monastir or Sousse too which is really handy.



AVERAGE

The Food.

There were some bizarre combinations but i actually liked the food there. Some days more than others. Breakfasts werent very good. It was either croissants, Salad, some weird cereal or depending on the day, sausages in a green sauce (eek) or Rice. There were also bread rolls baguettes and jam so it wasnt too bad.



One review i saw says there was no food for kids. That review was from a few years ago now so maybe its changed, but in 7 days i didnt see any Rabbit on the menu or any fish heads and tails. They had Chips, Spaghetti Bolognaise at most lunchtimes, Pasta, Rice, Chicken, Turkey, Fish, Salads. The food was fine.

The puddings were always good too.



Facilities.

The bathroom in the room was ok but it could have been better. You have to remember youre in Tunisia, its Africa. The shower head wasnt the best and the toilet roll holder was broken on one side, but all these are minor points. Generally it was fine.



BAD

Although the maid service in general was good, there were 2 things id like to point out. The first is we put some Laundry into wash one morning which you have to pay for, which is fine. They said we'd get it back tomorrow, which is not great but we accepted. The following day the laundry lady said it wouldnt be ready until the next day (2 days after submitting it) We said that wasnt acceptable so she said ok, she'll get it ready for 5pm. She didnt and we got it the following day afterall. That was annoying but they realised their error and didnt charge us for it, also the clothes were brilliantly clean when returned.



Harrassment in the hotel is too much. The first few days you will be pestered to death by the Ali Baba team trying to sell you Camel rides and Quad biking trips. And the guy in the shop tries to sell you anything he can. The camel ride was actually very good so you may as well give in and the pestering will stop. We left it a few days before going on the trip and everytime they saw us, they were over blagging us to buy buy buy.



The Staff. This is the staff at the bar and reception. Some are fine, but some cant seem to crack a smile no matter what. Asking for 4 drinks or so on 1 all inclusive card will result in a groan and a face like a camel. Speaking French to them will definitely help you here because i saw some French lads chatting away happily and they got a laugh out of them.



Our room was fine, the only issue was there were no drawers to put clothes into, but there was a wardrobe. Also the TV didnt work because the plug socket was broken, but that wasnt really an issue as we didnt go to watch Telly.



Flies.

Depending on what time of year you go i guess, but the Flies there were so annoying. They were everywhere. The first few days the flies were in the restaurant but after one of our party complained about this, the situation improved as the zapper was turned on and the bar / restaurant area were fumigated, which didnt smell great at first but it did the trick. Eating outside is probably your best bet because believe it or not, there seemed to be less flies out there.



Take plenty of insect repellant, and some form of insect bite cream. There are mosquitos at night time and plenty of my party got bitten. However, we didnt see a single cockroach, which is good.



Overall,

Remember this is only a 3 star hotel and you definitely get what you pay for.



If youre an easy going person and are going for sunshine and to relax, then this is the place for you. If youre expecting a higher level of service then go over the road to the Liberty.

I would have to say to anyone...

Overall Rating:

1/10

Board Basis:

All Inclusive

Date of Holiday:

May 2008

Tour Operator:

Med Hotels

Submitted By:

Miss J Chapel

Comments:

I would have to say to anyone wishing to holiday in this hotel to be careful! Firstly its classed as All Inclusive, yet nothing is included. It should be Full Board plus drinks. You get your drinks from 10am until 10pm (nightly entertainment starts at 9.45pm - what a surprise!) All your drinks are half measures but then they whinge at you if you ask for two of everything! The hotel seems to be ran by the staff no matter what position they hold - porter, barman, reception - they all just make the rules up as they go along. Not really sure what the porter was for as we never saw him lift a finger once even though recption asked him to help us on more than one ocasion. Be careful of the staff as they will try to get money out of you any way they can - they will scam you when changing money and also when you ask about services the hotel offers they rub their hands together and let you know 'prices' but then if you say you'll think about it then they always make sure to tell you to go back to them and noone else. If you say the price is too high they will automatically reduce it for you, this money is going straight into their pockets. You'd expect this in the medina's but not in your hotel.

The 'entertainment' is apaulling everything is drag related, they seem to get their kicks out of dressing up as women and they sterotype women as being cheap hookers. If you dont want to watch the entertainment and stay in the bar they will determine when you go to bed by switching off the lights, this is usually around 11pm, give or take half an hour.

If you are unfortunate like us and have iffy weather then there is absolutely nothing to do. Nothing is put on within the hotel to help pass the time.

The food was outrageous, i like going to foreign places and eating their cuisine but this was dreadful. The served cabbage with EVERYTHING - even breakfast consisted of roast potatoes and cabbage. The quality of the food, the way it was cooked, the combinations of what it was served with it was all terrible. Ocaisionally they would put on something that looked edible and then they wouldnt back this up with something that would go with it so you were still left at a loss?!

Bit difficult to know if this is a good thing or a bad thing but from experience i know that the doctors turn up pretty sharpish when there's an emergency and will treat you and not charge too much, initial treatment, three injections on three consecutive days and a packet of painkillers knocked me back about 50quid. However on returning to the UK i did go on to discover that they did completely the opposite to what they should have done in the initial treatment - so if you do find youself being stung by a stingray whilst paddling in the sea (and believe me you'll know - the pain is REALLY INTENSE!) dont do as the doctor says and put ice on your swollen foot - you need to put it in water as hot as you can handle and this helps to draw the poison out of your body..!!

And lastly if you have been to Tunisia before and had a really lovely holiday in a really lovely hotel - rebook into the same hotel to avoid major disapointment - that was my biggest mistake - thinking that all hotels in the resort would be relatively the same standard - how mistaken i was! If you want a fantastic holiday in Tunisia then try Thalassa Village - which just happens to be the next hotel along! I could see it from my balcony and that was like rubbing salt into the wound!

This hotel is rated a 3* we...

Overall Rating:

1/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Sunmaster

Submitted By:

Mrs T Court

Comments:

This hotel is rated a 3* we would not even rate this hotel a 3*. Hotel hygiene is of a very poor standard. Toilets in the reception area were absolutely filthy. Dirty toilet paper on the floor. Broken locks on the doors. You do have to pay for food/drink even water after 10pm. But more importantly the food. For an all inclusive hotel the food is totally inedible unless you like eating warm undercooked plates of slop. The food is then put back out the following day and it is the same food day in day out. Salads are warm with flies swarming all over it. Dead cockroaches left on the floor in the restaurant. We paid for an all inclusive package and had to eat in the local town every day. We are not fussy eaters and expect the food to be different in other countries, but this was disgraceful. We complained to our tour operator but unfortunately they were not prepared to accept ay of our complaints apart from “They will take our complaints on board”. We met several English speaking people at this hotel and were all of the same opinion and were all eating out after the first day. The head waiter the day before we left wanted to know why no one was eating in the restaurant! We did complain the rep whilst on holiday, but, according to our tour operator they have no record of this! Very convenient.



Don’t waste your money on this hotel especially if you book it through Sunmaster as you will have no comeback with any complaint made.

I have to give a rating of 1...

Overall Rating:

1/10

Board Basis:

All Inclusive

Date of Holiday:

Oct 2007

Tour Operator:

Med Hotels

Submitted By:

Mrs A J Davies

Comments:

I have to give a rating of 1 because there was no 0 available.



The smell on entering the hotel was horrible, it was a musty dirty smell. The room was filthy the bathroom was really dirty, the shower curtain was brown up to half way and very grimy.



The air-con was switched off or broken, we had to open the French door on the balcony only to have flee ridden cats coming in and laying on the bed. The curtains didn’t close properly, and were hanging up on just a few rings.



There was no entertainment to comply with my itinerary, no pedelo’s any beach volleyball just a pool.



The food was like slop the bread rolls were about the only thing I ate while I was there and that was only 36 hours before transferring to the Ramada Liberty Resort across the road, where the rooms were very clean the food was fantastic and the service first class, the entertainment was great. I had to pay a further £120.00 well worth it but I should not have been put in that position.

Hotel accommodation was basic...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2007

Tour Operator:

Global Late Deals

Submitted By:

Mr D Rimmer

Comments:

Hotel accommodation was basic but clean. The staff are superb and so friendly, in fact we are keeping in touch with one or two we particularly took to.



The animation team are bonkers but what fun! You do have to join in the spirit....only complaint, travelled 1300 miles to play bloody bingo... only joking really, her indoors enjoyed it.



Food was not particularly good but I suppose there was always something a fussy eater could find so you would not starve probably boring and repetitive would be the best words to describe the cuisine. Be careful of the free bus ride into Sousse... you will be dragged into the carpet manufacturers and whilst the carpets are certainly beautiful, they are expensive and even if you don't want one, you cant get out of the place... my advice, if you don't want a carpet, don't accept a free bus ride into Sousse. You will get harassed walking through the towns of Monastir or Sousse but remain firm and politely decline the offer to look around the shop, unless of course you do fancy a nose.



As far as bartering goes one member of staff at the hotel told us to start off at 20% of the original asking price and to be honest that did appear to be about right. As far a trips go, we were not too impressed with the camel train or indeed the Galleon trip out of Monastir but even the girls in our party thoroughly enjoyed the afternoon quad-biking. It appeared to me that this hotel was one of the nearest to the lovely beach, literally only 20 meters from the pool.



Overall a smashing holiday and deserves my rating of 9/10

My wife and I returned on Sunday...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Med Hotels

Submitted By:

Mr L Rees

Comments:

My wife and I returned on Sunday 22nd July from a fabulous holiday in this great hotel.



The hotel is excellent value for money, having paid just £15 pppn for all inclusive package, this package included all our meals (breakfast, lunch dinner) plus unlimited soft and local alcoholic drinks between 10am - 10pm, there were snacks available between 3.30pm - 4.30pm.



However as food was plentiful at mealtimes you did not need anything between meals, and we certainly would not have paid anymore for another hotel that did offer the unlimited snacks package.



The food was excellent, plenty of choice and variety from locally grown salads and vegetables, to local home cooked cuisine, always 4 main courses on offer plus a pasta option, soup, always a potato option and vegetables as accompaniments, don't go and expect Burger and chips you are in a foreign country and you will be served their cuisine.....all we can say is that it was delicious.....the desserts where delicious too!!!



The pool and beach were excellent, the hotel, rooms restaurant where clean we did not have any need to complain about any matter of cleanliness at all infact there was always someone cleaning! The maid who attended our room was excellent she even left us flowers one day!



The room was good, air conditioned, not 5 * but we didn't expect anything more, it is clean maybe a little tired and is probably in need of a little modernisation, however, this is not a complaint just an observation, it was a very comfortable place to call home for the week that we stayed. Most rooms had balconies with a sea/pool view which was a lovely setting for chilling and relaxing.



The entertainment staff were very friendly in fact all staff where very friendly and ended up knowing you by name by the end of your holiday. Night time entertainment was good, different every night, good fun, bit like Pontins in the sun but really funny! However, as the entertainment is held in the forecourt outside it is very difficult to escape the music if you want to go to bed before 11pm, this didn't bother us as we just joined in.



There was also plenty going on in the day also, from water aerobics, to ping pong, darts to archery! Plenty to keep you occupied.



My wife and I are planning to return to this hotel as it is one of the best holidays we have had.

15th - 22nd July 2007
We...

Overall Rating:

1/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Med Hotels

Submitted By:

Mrs L Gibson

Comments:

15th - 22nd July 2007

We took our four children aged 18, 9, 8 and 4.



Hotel was dreadful. Very dirty in restaurant - at breakfast there was still food from the night before under the tables. Food was put out approx 1 - 2 hours uncovered before meal time and hence had had flies crawling over it for all that time. Food also not good and limited choice.



Kids club - don’t even think about it!! My four year old was left unattended three times during a two hour session. The member of staff said she had other things to do as well and had told the children not to go out of the club. These are four year olds!!



Did she expect them to stay put in a room which only had a bit of play dough and a bag of lego out.

The door was open and the children had direct access to the beach. Luckily we were near by and saw our son wander off.



Our room was ok but there were many requests to change rooms as they were dirty.



There were no ash trays so cigarette ends littered the beach and around the pool. Also broken glass found in the sand.



No lift so pushchairs had to be left in the lobby and children carried up one or two flights of stairs.



Would not recommend - don’t go if you don’t have to.

Returned yesterday from a superb...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Sunmaster

Submitted By:

Mrs C Rees

Comments:

Returned yesterday from a superb holiday at the Neptunia Beach.



Hotel staff very friendly, on arrival we were given a drink while we waited for the porter to take us to our room. There are no lifts in this hotel so he carried 2 heavy cases up 2 flights of stairs! Check in was trouble free and we had arrived just in time for lunch.



Food was excellent, there was plenty of variety in meal options ranging from fruit and salad or soup as a starter, always 4 main meal options available with a potato option of some kind (e.g. proper chips, sautéed potatoes or roast potatoes or mash!) if you didn't fancy one of the 4 dishes there was always, always a pasta option or a rice option.



Food choices ranged from omelette, curry, couscous, always delicious fish available, and meat usually poultry or lamb usually casseroled or curried, always vegetables, and beautiful desserts (far too nice!).



Don't go expecting rubbish fast food options such as burgers and turkey twizzlers as you will get proper food! Restaurant staff very friendly and will get to know you by name!



All inclusive includes your meals and drinks are local spirits in cocktails, wine, beer and soft drinks (and yes you can get diet coke!) and unlimited bottled water, which was expected as all information available prior to booking stated this. No snacks other than tea/coffee and cakes between 3.30pm - 4.30pm but again this was expected literature stated so.



To be honest, with the food on offer at meal times you do not need any food in between meals and if you do there are snacks for sale such as crepes and nuts for 80p! And large doughnuts for 40p which does not break the bank! Make sure you try the sweet nuts, as they are delicious!



Entertainment was great fun and the team were excellent and very friendly, lots of things going on in the day and night.....please be aware though that the stage for entertainment is in the forecourt overlooking the pool, a beautiful setting but can cause a problem if you want an early night as most balconies overlook the forecourt/pool/sea therefore you cannot escape the music until it finishes at 11pm....didn't bother us as we joined in every night!



Room was spacious, kept clean by a very attentive maid she even left us flowers! The shower was interesting certainly not a power shower! LOL! But typically what we have had before in other hotels abroad.



Learn a few French phrases before you go as all Tunisians speak French fluently and although their English in the hotel is excellent it will certainly help you with communication around and about. I am planning on returning to The Neptunia Beach knowing how to speak a little of the French language before I go next time (French will be far easier to learn than Tunisian Arabic!).



Please be aware that the resort of Skanes is a purpose built tourist belt and in the immediate vicinity there is only hotels however there is a little village called Sahline which is approx 15 mins walk and the towns of Monastirand Sousse are a 15 min taxi ride away and there are plenty of shops there. (supermarket in Monastir called the Monoprix is a locals supermarket therefore you will pay local prices).



Also fantastic 'Farmers Market's in both towns you will be amazed at the variety of locally grown veg and fruit on offer and the cheapness of it!

Just arrived back from Neptunia...

Overall Rating:

7/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Med Hotels

Submitted By:

Miss S Williams

Comments:

Just arrived back from Neptunia Beach, was there for 2 weeks and did enjoy parts of the holiday.



The welcome from the reception staff was brilliant, the hotel and rooms are clean and spacious.



The food was ok but not much variety, if salad is your thing you will be fine as there is a large selection of salad, if not you may be stuck with pasta, pasta and more pasta there is pasta at every lunch and dinner every day it does get abit boring.



The entertainment team where brilliant during the day with activities and were lovely to talk to, but the shows where boring and the same each week, so if you do stay for 2 weeks you will see the shows twice.



Although if you’re looking for a sun, sea and sand holiday this is ideal the private beach is lovely.

I go to Tunisia every year from...

Overall Rating:

3/10

Board Basis:

All Inclusive

Date of Holiday:

Jun 2007

Tour Operator:

Med Hotels

Submitted By:

Mrs L Hunter

Comments:

I go to Tunisia every year from half board to all inclusive. It was my second time visiting the Skanes resort and my fifth time in Tunisia.



My main complaint was the food, it’s the first time I’ve had to eat my evening meal again at breakfast and at lunch, the food was put out at the evening meal.



The hotel was mostly French and that was all they catered for. We spoke to the rep and her attitude was" Well You get what you pay for" but I know by experience that I paid more for that holiday than I have done for many 4* All Inclusive.



The rooms were very basic but the cleaner did her best to keep rooms clean, we paid for 2 rooms and my sons shower wasn’t working, so I reported it to the reception and to my rep.



The next day I reported it 4 times to them, the day before we left we spoke to rep who went to reception, she came back after complaining and said " I know it’s not going to help you but I said to him if you don’t fix shower I wouldn’t be using that room next week" that didn’t help me, it’s just as well I had 2 rooms otherwise my sons would have went without a wash for a week.



I accept the food is different and all the times I’ve been, its been edible not inedible and for that reason, I will never stay at the Neptunia again.

We have just come home from the...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Jun 2007

Tour Operator:

Med Hotels

Submitted By:

Mrs A Sweeney

Comments:

We have just come home from the best holiday ever! We had nonstop fun all day and evening.



The animation team are brill and made the holiday. The staff in general made a big fuss of our four children.



Generally the food was good but not if you are expecting to eat English food, you must try everything coz most things taste much better than they look.



We have loved our holiday so much that we are looking to go back in October.