Macdonald Black Swan Hotel

Just returned from celebrating our wedding anniversary at the Black Swan. We stayed one night ,Saturday 21st June 2008.The staff were polite,courteous and couldn't do enought for you.The food was delightful and very well presented. We occupied room 15 which overlooked the market place.We will certainly be going back.

We have just returned from a visit at the Black Swan. Our stay was quite disappointing. We checked out after only one night. The hotel is not good value - 150.00 pounds per night - that did include breakfast and dinner. We were given a room in the very back of the hotel - not sure why since the hotel was quite empty. A long walk with luggage up several stairs. The room was cold- we used the electric heater supplied - the hallway was not heated at all . The room was about what one would expect in a motel - nothing special at all.... more

We would probably endorse most of the reviews below. The atmosphere is really old worldy and nice. Service is brilliant and you got the impression nothing would be a problem. The manager is very professional, he is always everywhere discreetly checking the place is running well. I suppose it is a touch pricey but if you know in advance that this is a the case then you will have a lovely break. We actually got an upgrade on our package dinner b&b to the most lovely room you could imagine. Helmsley is a great spot. The bloke who wrote... more

We stayed at the Black Swan twice last year - our second visit being prompted by our good experience on the first. The first stay was part-sponsored by the hotel itself as part of a support initiative for us as fundraisers of a charity of event. The Black Swan kindly offered us rooms to stay over at their hotel. We really enjoyed it. The staff were excellent, very friendly and helpful - and they even donated their tip to the charity. The food was exceptional. Our rooms were just the job. Our second visit was for my birthday. There... more