Macdonald Albrighton Hall Hotel

Our hotel room was in the School Masters House. We were not EVEN in the hotel. I opened the door and I was so disappointed. The ceiling had a very noticeable crack all the way across it. The skirting boards and walls (on the right-hand side as you walk into the room), had scratch marks on them (which looked tatty/worn and dirty), the skirting boards and wall should be re-decorated ASAP. The carpet was not laid flat and there were raised lump/bumps in the carpet. The floor was creaky and uneven. We had a view of the car park (people could see us) and had to close the curtains all to often making the room very dark because the lighting was so poor, we had to turn on all the lights/lamps to make the room bright. The bath tub side panel was dirty and had stains on it. The electric heater in our room did not work. A gentleman took it away and replaced. The remote control did not work and was held together by sticky tape and a piece of cardboard on the top that said fragile with care!!! I called up reception straight away about the remote. A gentleman came to put in new batteries. The remote still did not work, even with new batteries. He took the remote away and we never heard anything until when we were checking out. The lady on reception told us they could not find a remote to match the TV we had in our room. They could not replace our remote control but they never even offered us another room. They didn’t even bother to tell us about the situation until we were checking out, why bother to tell us when we are leaving? We put our clothes in the wardrobe and then the wardrobe door would not slide back and forth properly. We informed reception and they told us someone would have a look on Saturday. Our wardrobe was never fixed and we never received any feed back about the issue. I wrote a letter of complaint and never received a respose/apology.