THB Felip

Cleanliness was not next to godliness. A chip and other food matter deteriorated on the dining room floor in front of our eyes over the course of the week. Who knows how long it was there before we arrived and after we left. The overall cleanliness and service in the hotel did not live up to its 4 star expectation. The rooms were adequate, but housekeeping skipped us one day for no apparent reason. Front desk could not speak our mother tongue nor could they understand English properly which lead to various misunderstandings. The TV had one English channel only that spoke about world economics all day from America.
The pool was inaccessable and very small surrounded by high walls. We did not spend a moment there. The spa was nice. It gave us a chance to swim indoors and be out of the sun with our toddler although it does not really cater for a toddler's needs. Very little in the hotel catered for children or teenagers or toddlers for that matter. There were baby chairs in the diningroom but they seemed very unsafe and tattered.
The food was disappointing. The breakfast was the same every morning and dinner seemed like heated ready meals. The desserts looked like frozen Lidl gateaus. I got the idea that if you came in from the street and ordered from the menu, not only did you get the better outside tables, but the quality of the food was better too.
The location is fantastic. We enjoyed the beach and there were 2 very friendly waiters that made the stay special.
We would go back to Porto Cristo but would either check in to a 2-3 star hotel and get the same service as at THB Felip or book into another 4 star hotel that deserves his 4 stars.