Alton Towers Hotel, Alton Towers, England
Hotel Information
Hotel Class:
Hotel Description:
The Alton Towers Hotel offers a unique glimpse into the wonderful eccentric inventions of Sir Algernon Aloysius Alton. The hotel is situated within Alton Towers with access to the Waterpark included in the price of the stay, it is the only way to experience a short break at Alton Towers. loading...
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Rating: 9 / 10
Express By Holiday Inn Hotel
Stafford, Staffordshire, England
Distance: 28.9 km / 18 mi
Alton Towers Hotel Reviews
" Well im just back from alton towers,... "
Submitted By: Mr P McGowan
Well im just back from alton towers, and i am really not happy, the theme park was great but dont stay at the hotel.
The matresses in the bed rooms are like slabs of concrete, the entertainment is non existent unless u count a 20 minute sing song, as entertainment.
This cost nearly £1000 all in for 3 days i should have went all inclusive abroad for a week, i wont be holidaying in britain again they just dont know how to do it here.
The staff were friendly tho and thats about the best bit about the hotel, dont waste your time or money go abroad.
The matresses in the bed rooms are like slabs of concrete, the entertainment is non existent unless u count a 20 minute sing song, as entertainment.
This cost nearly £1000 all in for 3 days i should have went all inclusive abroad for a week, i wont be holidaying in britain again they just dont know how to do it here.
The staff were friendly tho and thats about the best bit about the hotel, dont waste your time or money go abroad.
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- Date of Holiday:Sep 2008
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" It's three years since we last stayed... "
Submitted By: Mrs K Mitchell
It's three years since we last stayed here and the hotel has really gone down hill since then. Staff are as friendly as ever but the hotel itself is in need of a makeover. The bathrom in particular was filthy. The entertainment is fine if it's your first stay but it had not changed word for word since our last visit. Food in both hotels is poor and over priced, the buffet in Splash landings hotel was almost inedible with vats of food swimming in grease and mouldy vegetables, choice in the secret garden restaurent was poor especially for vegetarians. Breakfast was adequate. As we were staying two nights we couldn't face eating there again and went to the Little Chef up the road where we got a tasty meal at half the price. The bar staff try to short change you, only for the odd 50p but it all adds up and make sure all valubles are locked away as my daughter had her nintendo game stolen.
Overall I do not think that this is the luxary hotel that it used to be, it is now very 'mass market' and it certainly did not deliver value for money. For an extra couple of hundred pounds we could have flown to Spain and stayed at Portaventura theme park resort hotel which offers much better value for money.
Overall I do not think that this is the luxary hotel that it used to be, it is now very 'mass market' and it certainly did not deliver value for money. For an extra couple of hundred pounds we could have flown to Spain and stayed at Portaventura theme park resort hotel which offers much better value for money.
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- Date of Holiday:May 2008
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" Overnight stay with family and... "
Submitted By: womble123
Overnight stay with family and friends at the Alton Towers Hotel and 2 days in the waterpark as a birthday treat! Fantastic time in the waterpark - great value for money, hotel is rather expensive especially during summer season but provides a lot of value ie evening entertainment. Grounds are beautiful. Will be back again soon!
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- Date of Holiday:Jan 2007
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" Over priced, the stay, the food,... "
Submitted By: phase01
Over priced, the stay, the food, everything. I much prefer the sister hotel Splash Landings and would advise anyone looking for a bit of fun to stay at that hotel and not this one ....unless you are doing a business conference with a lot of men in suits, cos it does have a slightly librarian feel to it.
Of course the park makes up for a lot of the disappointment and if you have money to burn the suites are incredible but seriously stay in the adjoining splash landings if you need to stay in the area at all.
The good thing is you get into the park earlier than the public and the new swimming pool is heaven but you can get to both of these quicker at Splash Landings. I paid about £21 quid for steak and chips and I got a piece of steak the size of a childs palm and about six chips, oh yeah and half a tomato, then I got charged a small fortune for a cocktail and after he had taken my £12 he didn’t have half the ingredients to put in it, no cream, no flake etc and STILL wouldn’t give me my money back.
The room was tiny and cost us a bomb cos we went peak season and I will never go there again at that time cos I did feel totally ripped off. It was so expensive I really think our park tickets must be included and had horrid shock when they weren’t.
In short go for Splash Landings every time, the food isn’t wonderful there and is expensive but at least you can load up your plate and the atmosphere is the best at any hotel I’ve ever been at ... Funny to think they are only a short walk away from each other really.
Of course the park makes up for a lot of the disappointment and if you have money to burn the suites are incredible but seriously stay in the adjoining splash landings if you need to stay in the area at all.
The good thing is you get into the park earlier than the public and the new swimming pool is heaven but you can get to both of these quicker at Splash Landings. I paid about £21 quid for steak and chips and I got a piece of steak the size of a childs palm and about six chips, oh yeah and half a tomato, then I got charged a small fortune for a cocktail and after he had taken my £12 he didn’t have half the ingredients to put in it, no cream, no flake etc and STILL wouldn’t give me my money back.
The room was tiny and cost us a bomb cos we went peak season and I will never go there again at that time cos I did feel totally ripped off. It was so expensive I really think our park tickets must be included and had horrid shock when they weren’t.
In short go for Splash Landings every time, the food isn’t wonderful there and is expensive but at least you can load up your plate and the atmosphere is the best at any hotel I’ve ever been at ... Funny to think they are only a short walk away from each other really.
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- Date of Holiday:May 2005
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" This was our 4th visit to the Alton... "
Submitted By: Mrs R Smith
This was our 4th visit to the Alton Towers Hotels but my husband’s first to the Alton Towers Hotel itself as his previous 2 visits have been to Splash Landings.
I think the hotel is brilliant value for money and the customer service is second to none. We stayed 3 nights this time (the longest we have stayed) and got great value for money booking on the website.
We ate every night in Flambos and each night there were different dishes to choose from and my only complaint would be that we have an exceptionally tall 11 year old and had to eventually get her passport before we could get a child price in the restaurant for her!!
The breakfasts were great with a fantastic range to cover everyone and the staff were very very attentive.
The room itself was more than adequate for our needs. I would have preferred 2 single beds for the children instead of a single bed and pull out mattress but to be honest they were so tired by bedtime they just flaked out so it was no hardship at all.
The bathroom was well equipped and we had loads of towels and when my hubby went to ask for more shower gel he was given 4 little bottle and 2 bottles of shampoo!
Now the only downside was the entertainment but in fairness just for me and my hubby as the kids loved it - but please change Dicky Hart's routine! Has been the same jokes, songs etc for all our visits and bring back the entertainers who do games, face paints etc with the kids.
Having said that I HAVE to give it a 10/10 as we all thoroughly enjoyed ourselves.
I think the hotel is brilliant value for money and the customer service is second to none. We stayed 3 nights this time (the longest we have stayed) and got great value for money booking on the website.
We ate every night in Flambos and each night there were different dishes to choose from and my only complaint would be that we have an exceptionally tall 11 year old and had to eventually get her passport before we could get a child price in the restaurant for her!!
The breakfasts were great with a fantastic range to cover everyone and the staff were very very attentive.
The room itself was more than adequate for our needs. I would have preferred 2 single beds for the children instead of a single bed and pull out mattress but to be honest they were so tired by bedtime they just flaked out so it was no hardship at all.
The bathroom was well equipped and we had loads of towels and when my hubby went to ask for more shower gel he was given 4 little bottle and 2 bottles of shampoo!
Now the only downside was the entertainment but in fairness just for me and my hubby as the kids loved it - but please change Dicky Hart's routine! Has been the same jokes, songs etc for all our visits and bring back the entertainers who do games, face paints etc with the kids.
Having said that I HAVE to give it a 10/10 as we all thoroughly enjoyed ourselves.
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- Date of Holiday:Aug 2007
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" The Alton Towers hotel is obviously... "
Submitted By: Mr A Bult
The Alton Towers hotel is obviously situated in a very convenient place for people attending the theme park, but it is also situated in a place that leads to easy access to a number of other places and roads.
The hotel itself was very pleasant with friendly staff that were always willing to help and give out information. The cleaners were very prompt in the morning and would not disturb you if you were still in the rooms.
The restaurant was Ok, but not upto the standards of other hotels. The prices are a little high and the food was of average quality. However, it was very spacious.
The bar area was nice enough and had sky TV which was useful for watching football in the evenings.
Overall it was a very pleasant stay at the hotel but the quality of food brought the rating down a little.
The hotel itself was very pleasant with friendly staff that were always willing to help and give out information. The cleaners were very prompt in the morning and would not disturb you if you were still in the rooms.
The restaurant was Ok, but not upto the standards of other hotels. The prices are a little high and the food was of average quality. However, it was very spacious.
The bar area was nice enough and had sky TV which was useful for watching football in the evenings.
Overall it was a very pleasant stay at the hotel but the quality of food brought the rating down a little.
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- Date of Holiday:Sep 2007
- Board Basis:Room Only
- Tour Operator:Booked Independently
" Dreadful! This hotel is looking VERY... "
Submitted By: Ms S Thompson
Dreadful! This hotel is looking VERY tired and needs to do some basic maintenance before justifying the room prices it charges. Everywhere was filthy, from the main stairs to the rooms themselves.
Our room wasn't changed until 4pm and then it wasn't hoovered. The bed and pillows were awful. The bathroom was chipped and stained even a resurfacing for the bath would have given it a little lift ! Black mould growing in the corners and scum in the soap shelf .
For 4 of us staying in a family room my teenage son slept on a well worn flimsy mattress rather than a bed. We had 2 drawers between the 4 of us!
The food was appalling. Overpriced junk! What a shame the hotel has decided to rest on its laurels rather than continuing to update and improve its services.
Our room wasn't changed until 4pm and then it wasn't hoovered. The bed and pillows were awful. The bathroom was chipped and stained even a resurfacing for the bath would have given it a little lift ! Black mould growing in the corners and scum in the soap shelf .
For 4 of us staying in a family room my teenage son slept on a well worn flimsy mattress rather than a bed. We had 2 drawers between the 4 of us!
The food was appalling. Overpriced junk! What a shame the hotel has decided to rest on its laurels rather than continuing to update and improve its services.
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- Date of Holiday:Aug 2007
- Board Basis:Bed & Breakfast
- Tour Operator:Not Specified
" I and my partner went to Alton Towers... "
Submitted By: Miss H Acamon
I and my partner went to Alton Towers holiday in June 07 and were amazed on how fantastic the trip was.
We have always wanted to go to Alton Towers but thought it was too pricey but after checking the Official Alton Towers website we found they often do Half Price offers if you stay on certain dates.
The one night stay included Waterpark, Theme Park, and Breakfast and came to £150.
Once you get into your room there is a goody bag waiting for you which has Stickers, a mug and information on the park and hotel also when you turn the TV on there is a special Alton Towers channel which gets you really excited about the theme park.
The Waterpark is amazing and the slides are so fast and fun and the staff are really nice.
The breakfast in the morning was the best breakfast I have ever had and it’s all included in the price, I made the most of it and ordered a full English twice! After eating the big mighty breakfast I was ready to go into the theme park.
To get into the theme park from the hotel there is a special woodland walk which is lovely, it takes about 5 mins to walk into the park and you end up in forbidden valley were you get rides for 1hour before the public come in.
The day was fantastic and the hotel makes it really special! It’s as magic as they state!
We have always wanted to go to Alton Towers but thought it was too pricey but after checking the Official Alton Towers website we found they often do Half Price offers if you stay on certain dates.
The one night stay included Waterpark, Theme Park, and Breakfast and came to £150.
Once you get into your room there is a goody bag waiting for you which has Stickers, a mug and information on the park and hotel also when you turn the TV on there is a special Alton Towers channel which gets you really excited about the theme park.
The Waterpark is amazing and the slides are so fast and fun and the staff are really nice.
The breakfast in the morning was the best breakfast I have ever had and it’s all included in the price, I made the most of it and ordered a full English twice! After eating the big mighty breakfast I was ready to go into the theme park.
To get into the theme park from the hotel there is a special woodland walk which is lovely, it takes about 5 mins to walk into the park and you end up in forbidden valley were you get rides for 1hour before the public come in.
The day was fantastic and the hotel makes it really special! It’s as magic as they state!
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- Date of Holiday:Jun 2007
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" How fantastic a holiday could we get?... "
Submitted By: Mr R Shinct
How fantastic a holiday could we get? This was such fun from start to finish a true family mini break.
We did everything from walking through the wood, dropping the oblivion to taking it easy and watching the night entertainment.
The kids ranged from 3 up to 17 and not one of them was bored for the whole 4 days that we were there.
They loved the water theme park and didn’t want to come away for dinner or tea. A definite must for all families.
We did everything from walking through the wood, dropping the oblivion to taking it easy and watching the night entertainment.
The kids ranged from 3 up to 17 and not one of them was bored for the whole 4 days that we were there.
They loved the water theme park and didn’t want to come away for dinner or tea. A definite must for all families.
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- Date of Holiday:Jun 2007
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" Stayed here for a night with my... "
Submitted By: Mr N Schofield
Stayed here for a night with my girlfriend and it is ok and serves its purpose. Not much to say really except hotel is nice clean and the staff are friendly.
The only thing I did not like was the pre booking of breakfast as all the later slots were booked and I slept through so had missed it.
I would come back here though as the theme park can not be beaten. I had a great time.
The only thing I did not like was the pre booking of breakfast as all the later slots were booked and I slept through so had missed it.
I would come back here though as the theme park can not be beaten. I had a great time.
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- Date of Holiday:May 2005
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" I went to stay at the Alton Towers... "
Submitted By: Miss A Marshall
I went to stay at the Alton Towers resort and I thought the service was really really good.
I had a fab time there and was made to feel very welcome. Went on loads of rides while we stayed 2 and the bob the builder show they had was great for kids to go and see.
I had a fab time there and was made to feel very welcome. Went on loads of rides while we stayed 2 and the bob the builder show they had was great for kids to go and see.
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- Date of Holiday:Jan 2006
- Board Basis:Full Board
- Tour Operator:First Choice
" Hotel rooms are nice, though beds... "
Submitted By: Mrs C Brown
Hotel rooms are nice, though beds getting a little tired, and the fun hidden kids packs were not there, we missed these - on earlier visits they were source of great fun. Rooms are a little small for 4, and too expensive to get 2. Its arguably cheaper to stay in Disneyland per person per night than try this! We felt this more as our sprogs are getting quite big now.
The food at breakfast is again ok, but basic and hard to make a healthy fist of a meal. You can pay (a lot) extra for fried food, and then very generous.
In fact the restaurant is very nice, but seems to cater neither for burger and chips crowds nor for families eating healthily, but if you like tortilla or fish you will be happy. (Once we stayed and had a dinner included in an offer- the included set meal was frankly mean in proportion).
The pool is fabulous - better than any other I have ever seen.
The bars are great, even for kids. Try fruit based children's cocktail drink. Really imaginative and nice.
And the entertainment is great.
Love the public areas of the hotel. The staff are nice, especially the door men.
Could be better though. e.g., selling a larger variety of newspaper - I like the Guardian - I was refused it!
The shop is a bit limited and very dear. I think room service would be nice too. Especially if you have had a strenuous day at the park.
I love the park, and the hotel let you walk there, so you miss all the ridiculous queuing at the entrance which is such a time waster. (You get this even if you book in advance-you have to queue to get your ticket from a machine).
The food at breakfast is again ok, but basic and hard to make a healthy fist of a meal. You can pay (a lot) extra for fried food, and then very generous.
In fact the restaurant is very nice, but seems to cater neither for burger and chips crowds nor for families eating healthily, but if you like tortilla or fish you will be happy. (Once we stayed and had a dinner included in an offer- the included set meal was frankly mean in proportion).
The pool is fabulous - better than any other I have ever seen.
The bars are great, even for kids. Try fruit based children's cocktail drink. Really imaginative and nice.
And the entertainment is great.
Love the public areas of the hotel. The staff are nice, especially the door men.
Could be better though. e.g., selling a larger variety of newspaper - I like the Guardian - I was refused it!
The shop is a bit limited and very dear. I think room service would be nice too. Especially if you have had a strenuous day at the park.
I love the park, and the hotel let you walk there, so you miss all the ridiculous queuing at the entrance which is such a time waster. (You get this even if you book in advance-you have to queue to get your ticket from a machine).
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- Date of Holiday:Apr 2005
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" Wow...yes very cold in the park and... "
Submitted By: babyd2k
Wow...yes very cold in the park and not much open to us as not fully open yet but as my birthday present the night in the hotel alone totally made up for this.
Entertainment was fabulous and the ship setting where it was staged was out of this world. A lot of thought had obviously gone into this setting suiting all ages, we are 26 and 30 with our daughter of 4 and a half and baby on way and all of us were thoroughly satisfied.
Breakfast was in the restaurant which had to be booked by time slot the night before and it was really tasty and well worth the money.
Kira our daughter also got to find secret compartments in our hotel room and when she eventually found it she was welcomed by a goodie bag.;. Great idea. Kept her amused for 25 minutes.
Will be staying again in august time when warmer.
Worth a visit.
Entertainment was fabulous and the ship setting where it was staged was out of this world. A lot of thought had obviously gone into this setting suiting all ages, we are 26 and 30 with our daughter of 4 and a half and baby on way and all of us were thoroughly satisfied.
Breakfast was in the restaurant which had to be booked by time slot the night before and it was really tasty and well worth the money.
Kira our daughter also got to find secret compartments in our hotel room and when she eventually found it she was welcomed by a goodie bag.;. Great idea. Kept her amused for 25 minutes.
Will be staying again in august time when warmer.
Worth a visit.
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- Date of Holiday:Feb 2006
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
" This was a really good hotel in at... "
Submitted By: Mr A M Mcgregor
This was a really good hotel in at the UK's number one theme park.
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There was a choice of rooms to have which were all themed differently but I went in a normal room it was very nice inside it had a double bed and a bunk bed so the room hols 4 which is perfect for a family.
It also had a kettle and drinks so you could have a drink when you wanted one.
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The room also included an en suit with bath sink and shower unit which is normal.
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The hotel itself was alright its all themed in a magical way and so was the restaurant which was themed as a garden and the food was very nice.
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There was entertainment at night which I didn’t really enjoy but other people seemed to but when you went back to the room it was nice and quite and you couldn’t hear anything.
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Along with staying in the hotel I got 2 hours in the park which was all they aloud as it was the closed season but they had the water park as well which was open most of the time and was very good and new for 2004.
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Overall it was a very good hotel. <br>
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There was a choice of rooms to have which were all themed differently but I went in a normal room it was very nice inside it had a double bed and a bunk bed so the room hols 4 which is perfect for a family.
It also had a kettle and drinks so you could have a drink when you wanted one.
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The room also included an en suit with bath sink and shower unit which is normal.
<br>
The hotel itself was alright its all themed in a magical way and so was the restaurant which was themed as a garden and the food was very nice.
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There was entertainment at night which I didn’t really enjoy but other people seemed to but when you went back to the room it was nice and quite and you couldn’t hear anything.
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Along with staying in the hotel I got 2 hours in the park which was all they aloud as it was the closed season but they had the water park as well which was open most of the time and was very good and new for 2004.
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Overall it was a very good hotel. <br>
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- Date of Holiday:Feb 2004
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
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We had a great time, the Hotel was beautiful, was very clean, the rooms were clean and really well furnished (great LCD widescreen TV). We asked for and got a view of the lake - only problem with that though was that it if you opened the window it sounded like it was constantly pouring down - although this was turned off approx. midnight. Shower was great, really powerful. Friends of ours were in Splash Landings so we got to compare the rooms and have to say that Alton Towers rooms are definately bigger. The theming at the Hotel was really good and the boat/balloon which the staircase surrounds looks stunning. Splash Landings we found to be smaller and noisier which some would welcome but we were glad to come back to the more relaxing AT Hotel.
The breakfast in the Hotel was brilliant, there was a huge selection, cereals, toast, fry up, fruit, yoghurt and danishes, croissants etc. All of which were delicious. Everyone left the Restaurant with their napkin full of goodies to stock up their bags for the day!!
We stayed for 2 nights and ate in Flambos on the first night. It was quite expensive (£14.95 for adult, £6.95 for child (4+) and £1.95 for -4), however the food was really lovely and included Chinese, Indian and English food. The desserts were to die for - Chocolate Fountain, and plenty of ice cream for the kids. On the downside it was really noisy (which we expected) and we had to chase up one of our drinks when it didn't appear. When you take into account the amount and range of food we ate - it was worth paying the price! I would however suggest booking as early as possible. The second night we ventured out of the Hotel and could find very little and when we did find somewhere we were not very impressed. Entertainment in the Hotel wasn't amazing - although we didn't see a lot of it. Ringo the Lemur was there to entertain the kids and has a little disco, which our little girl loved. I understand there was a Pirate show which was really good but we didn't get to see it.
The staff were great, friendly and really helpful. The extra hour in the park was great, we managed to go on RITA about 4-5 times!! and still had time to get on Oblivion before we were chased down by the masses arriving at 10am!! The Waterpark is great although some of the flumes were only open 12.15-4pm so we didn't get to go on them.
The only real downside - stopping it getting 10/10 was that the AT Hotel was rather hot - that coupled with the noisy fountain if we opened the window did make getting to sleep on the first night really difficult - by the second night we were so tired it didn't matter!
As for the park itself we didn't have too much problem going on the rides. We have a small daughter and are more than used to having to go on rides on our own so didn't hesitate using the single rider queue. On each occasion there could have been no more than 4 people in front of us and we got on a ride within 10 minutes at most. I queued for Air twice, once on my own - I managed to get a front seat, and once with a friend - we even managed to sit together! We asked about the parent Q share and were told that you're not meant to use this with the single rider queue (which sort of defeats the object - as you are a single rider afterall) in addition you need to get your card signed, but there was never anyone available to do this so we didn't bother.
I would agree that the overall price for the stay is quite high however there are many good deals around which discount the rate to a much more reasonable rate (we paid £80 per room per night, which is comparable to Premier Inn etc.
Overall can't wait to return next year.
Advice: Definately worth it - but check out for a good deal first
Activities: The Theme Park of course
Good for: City Breaks