Crown Hotel

just got back from a week at the crown hotel dont go there 90 russian children over to learn english it is more like hostle no way a 4 star lifts not working food not good only one veg same sweet every night no ice cream swimming pool closd dirty

10 readers found this review helpful

I stayed at this hotel in mid January, but frankly, before going out there, I was a little concerned about what I'd seen on Hotel review sites.
I suppose that many of the reviews were expressed up to the third quarter of last year. From then, the hotel has gone through a major refit, and certainly, there is an air of quality around the building. My worries soon evaporated!
Above all, Housekeeping standards are very high, whether in the public areas or in the bedrooms. Reception was efficient at all times, and overall, the staff were well organised and nothing was too much trouble. I ate in the Restaurant every day for both Breakfast and Dinner, and whilst it is true to say the hotel will never win awards with its food, what I saw and ate was of good quality, with well presented, hot and very palatable meals.
Unfortunately, some people have complained on here, albeit at the same time as I was staying at The Crown Hotel. They must have been at a different hotel, as I'd no trouble at all with hot water and such like.
I don't have any vested interest in this hotel, in case any cynics think otherwise! However, I spent over 25 years in Hotel Management achieving the level of General Manager, so in many cases, I can see the problems from both sides.
Unfortunately, the average "Brit abroad" usually has a complaint, but falls into the usual rant, and can only see the negative aspects but never the positive ones!
In short, The Crown Hotel has had a chequered past; it is in much better hands now and deserves to go forward. Certainly, amongst the other guests when I was there, they were full of praise for the Hotel,

Went to this Hotel in march 2010, it was totally disgusting... we arrived off the flight and rooms was not even ready. When we finally got the key the room was dirty. There was Pubic hairs was in the bathroom from the Saturday that we arrived until the Tuesday when I finally complained to the Manager.The showers are not even big enough, the door drop off ewhen trying to get in and out. The Service is not what one expects.
I am surprised that this Hotel is still being booked on the website. The place is not fit to live in.
The Pool could not be used and was closed off with loads of plastic chairs.
The only good thing was the dining and food service.
Bea in Surrey.

just back from this 4 star hotel,more like a 1 star,the air con not working ,everything dirty,no change off towels or bed linen unless you asked,sunbeds broke canopys broke,ants in coffee,im not a person to complain but dont go near this hotel even for free.

just back from the crown hotel in malta!11th aug.10.i would rate this hotel at 2star or less.breakfast was bearable.but evening meal was appauling.my son became ill.so we ate out.the rest of holiday.shower in room had dirt ingraned in edges of sliding doors,you could hardly stand in shower,it felt like it was going to burst the shower tray!and land in room below!no outlook from patio door,you look into the hallways!the indoor pool is a joke,it 4foot wide,not that we had to use it.rooftop pool quite nice but sun beds ,most are broken.thing hotel do there shopping at local lidls.you ask for a coke,and you get cheap nasty cola from a bottle thats been lying with the lid off,then charge you 1.30.euro.!showers at the gym and sauna are floode on floor,sinks and showers are filthy. there ive let everyone know.malta itself was beautifull.

6 readers found this review helpful

First of all the Crown Hotel has a 4* rating but in all truth it should be 2*
the rooms are really basic our shower was falling to bits the shower base was cracked and split and had to be repaired in a double room there was only room for one chair some of the lights were faulty which was important because the room was dingy The Hotel gym, splash pool and jacuzzi were closed for for supposed update. The breakfasts were of poor standard and the evening meals were good choice of sweet was very limited. the only redeeming thing about the Crown Hotel was the staff who were friendly and helpful.
I have passed my complaint on to Mercury Direct who declined to award any compensation and urged me to visit again when they assure me I will be satisfied. I don' think so
Dave B