Hilton Key West Resort Hotel

We loved the gracious, comfortable cottages with full kitchenette and spacious bedrooms; the gorgeous pool, the lovely beach; the beautifulo sunsets on the dock and sunrises over Key West; the convenience of a 24 hour boat launch to and from town; the picnic basket every morning; the specialty colada served at the beach; and the friendly and helpful staff. You have to be prepared for children. We were entertained watching them at the beach, not bothered in the least. While we enjoyed the restaurant, with its lovely setting, delicious food, and charming presentation, we don't recommend eating there on the first night, when you are tired, because of the leisurely pace of the service. We would be hard-pressed to find a serious complaint, because we were so overwhelmingly happy with our stay at the resort. This was a perfect choice for the group that includes younger, active members and the go-to-bed-early crowd. It had everything.

We have stayed at the Resort now 4 times over the last 4 years. As a matter of fact, it is becoming a tradition with us. My wife loves Key West, funny as she is not a big drinker. It's just the atmosphere that she enjoys so much. The Resort is very good. We have stayed in every style room so far and rarely given a break on price. My wife likes to pool side rooms and I prefer the ocean view rooms. Her reason is obvious but my reason is simply an ambience type of thing - sitting on the deck at sunset, drink in hand, maybe a cigar and watching all the boat traffic. It really is very good and one of the best parts of the day. The ferry service is spot on, safe and secure. Every morning you have baked muffins at your door and even more if you decide on further room service. The pool side food is just fine and the drinks as good as most resorts. They love the weather channel on the pool side TV and if there is a good ball game on....... Help is mostly eastern European. Very friendly, hard working and appreciative of a fair tip. I've read a lot of reviews about this place. It's Key West! No Gym - big deal take the ferry. Not enough to do - take the Ferry. Lattitudes is very good but get's pricey. Many of us who have been there before know enough to order a couple of appetizers, drinks at the bar and be happy! Chill!

My family stayed at Sunset Key Guest Cottages for 6 days around the first of 2006. Upon arrival to the resort, we were pleased with the overall appearance. Sunset Key has a lovely ambiance, with nice landscaping and clean cottages. We were also relieved to be away from the crowded, noisy shopping district of Key West, yet a boat ride away. However, we had many problems during our stay. You would expect to have exceptional service when paying upwards of $1,000 a night, right? Well, I've received much better service at a Motel 8! First of all, the rooms were not cleaned adequately. I have a toddler crawling everywhere, and over the course of our stay, I realized that our floor was NEVER swept or mopped. In fact, food and anything else that ended up on the floor stay there. Should I have brought a broom with me??? After housekeeping "cleaned" our room, we noticed bags of our trash being left outside our door for hours at a time before someone came to pick it up. Some of the staff was very courteous and polite, but there were a few that were down-right rude to us.The consierge we contacted never returned our call. We ordered room service several times and the person answering the call had trouble understanding us and didn't seem to mind letting us know her frustrations. We were excited about the lovely pool on the resort grounds our brochure exclaimed to be "heated year-round to 84 degrees!" Upon entrance, we found it to be more like 64 degrees. And the poolside bar was hardly ever open, even around 3:00 in the afternoon. I guess no one wants to swim in a freezing pool. Now, I don't want to be a picky person, and if this was a two-star motel I paid $50 a night to stay in, I would have no complaints, but a hotel of this caliber should not have these problems. I cannot believe management allows these issues to go on. We have sent them a letter. I would suggest staying at the Hilton or Hyatt on Key West if you want to be close to Duvall Street, or Casa Marina Resort if you want to be on the beach (we had a few scuba classes there and it looked absolutely wonderful). Don't waste your money here! For such a beautiful place, it's truly a shame.

An island unto itself - what a beautiful location. The island of sunset key is located just off the mainland of Key West. After checking in at the Hilton front desk, we were whisked away by a private launch to the island. We were cheerfully greeted and shown to our cottage. Quintessential island living! The cottage was superb and they had already stocked our grocery list we filled out when we received our welcome kit prior to arrival. How convenient. The pool area is superb and the dining at Lattitudes sublime. Great wine list and a fantastic menu. The service from all staff members could not have been more attentive. In the morning we had a fresh basket of goodies delivered to our door and sat on the porch as the day woke up around us. You can still take the launch over to Key West and do the Key West thing - but what a great experience to come home to when you're done. Nice job! We'll be back soon.

Just finished a 6 night stay on Sunset key in a 1 bedroom ocean view cottage. The property is awesome- the cottages are as nice as they were when initially built - the beach is beautiful - well serviced - the pool is great - but is hotter than a hot tub - most of the staff here are from eastern europe - very friendly - and eager - but dont have the training or experience working at other 5 star resorts/properties to offer you the pofessionalism/service that should go along with a 5 star property - if this resort was a 4 seasons - it would be the best location in the US. The food here is wonderful - room service and poolside/beach fair - - the concierge is useless - if you want to find out about restaurants sites etc - do the research yourself - you will get faster more accurate info - we arrived to our cottage with the a/c not working properly - we realised that evening that it was not working at all - we called the guest services and they couldn't fix it at night - they came first thing in the am and replaced both units in the cottage - it was fixed - no wireless internet - and no pay tv or movie services on the tv - they have ancient DVD's to borrow at the concierge office- bring your own DVD's bring some items for your kitchen - pop - nibbles- the kitchen is stocked like the one at home - this place is awesome will be back next summer - just realizing that some things here are not the same as staying at a 4 seasons or a ritz carlton -

After staying at Little Palm Island in the keys and loving the personal attention and privacy, we decided to try the same caliber of hotel in Key West. When one spends 1000.00 per night you expect great service and some degree of exclusivity. We found Sunset Key to be indifferent at best. The Hilton landside allows "day tripping" to invade your "private beach" and take over the place. Our quiet and romantic sunset champagne toast was twice ruined by a boatload of kids running around us and screaming. Our romantic dinner was subject to the next table recieving more than a dozen cell phone calls which resulted in the offender standing next to our table loudly discussing his entire life for most of the evening. The staff was indifferent to most of our concerns. My concerns to the Hilton have been met with same degree of non-chalance. Save your money or spend it on Little Palm.

Just started using Trip Advisor recently but wanted to comment on our stay at Sunset Key in October of 2003. We were doing one week in the Florida Keys & then a cruise. We did a little planning for the Keys vacation including booking our stay at Sunset Key through an internet provider. We arrived on a Thursday afternoon for a two-night stay. We checked in & were given a room key to the Hotel on Key West. Oblivous to that fact, we got on the boat to Sunset Key. The boat driver seemed confused but we were insistent that our reservations were for the Sunset island. The concierege met the boat & completely ignored us. We were confused at the time but hung-over & also both wearing "How many Pollacks does it take to make a family?" t-shirts. We ended up at the pool bar trying to figure out what was going on. The manager was called & told us we had rooms at the Hilton on Key West. I was insistent that we had reservations at Sunset Key. We ended up back at the Hotel where we found the confirmation from the Internet. It specifically stated Sunset Key. We went to the Front Desk & attempted to raise hell. My husband says that we played the part of crazy bride / sane groom very well. After about an hour we were back on Sunset Key in our insanely gorgeous three-bedroom cottage. We ate at the restaurant that night & it was wonderful. Like a previous poster, I didn't see many other folks. We spent all day Friday on the beach & had great beach-side service. All-in-all, well worth the Internet bargain. I can't imagine spending $700 per night but would love to return to the Sunset Key. Cheers, ag

We saw this resort featured on the travel channel a year ago & thought we would splurge a little more than usual for the "exclusive" feeling of being so close to the action of Key West, yet secluded. We traveled without our 5 & 6 year old, looking for a combination romantic mini Island getaway/party on the mainland, only to find that this resort is almost entirely made up of family guests. While this was not the adult destination we had expected, we found ourselves watching everyone else having a great time & desperately missing our children! There are many things about the property we ADORED...it is tranquil, beautiful, the cottages are too luxurious to be called a "cottage". The beach was small, yet, just the right size. One thing we could hardly figure out was where everyone was the whole time? The hotel was completely booked to capacity, we barely got our reservations...there are no activities on the island but a poolside restaurant/bar that closes at 6pm & a beachside restaurant. You could sit out on your front porch in your jammies & not see more than several people an hour, all while feeling the tropical breeze, and magnificence of the tranquility. As far as being close to the action of Duvall street , it was only a 5 minute ferry ride & 2 minute walk once debarking to get close to the bar attractions & shops. To us, this place has it pluses & minuses...we love our privacy...but for the $$$, we also would love a little more attention than the concierage/management had given us. Given the family friendly environment we saw, we would love to go back, yet cringe at the price..a little more service, a little more on-site recreational activities (ugh...gym, sauna???Calypso band??ANYTHING?) and we would we definately splurge to go back...and by the way...none of the cottages are 1 rooms....they simply label that as "by availability" we had to overpay for space we did not use because this time of year they can sell rooms at full price & did so...just an inside tip from a property employee we questioned....(uh, where extacly are the 1 room villas??..."well, there are none, they simply block off the additional bedroom") Give or take, great place overall....would love to go back, but only with a group of family/friends the nextime...you need someting else to do there....

We stayed here in February 2005. We've been to Key West more than 25 times, so we were looking for something a little different this time. Liked the fact that it was it's 'own little world'... and seemed worlds away from the hustle and bustle of Duval Street. Our cottage was very nice, clean and the shower was great. However, the service and management left a lot to be desired. You would think that a resort charging $700+ per night, would have basic upscale services, such as someone coming around to take your drink order at the pool, but this is not the case. Also, non-guests can pay $10 for access to the beach, which is a great deal for them, but not so great if you're staying on the resort and have to deal with loud, obnoxious (and drunk) people coming over. Last, when we got home and checked our credit card bill, we found that we had been over charged $800+. They people who checked in after us apparently got a couple of free dinners and breakfast on us! Several calls into Sunset Key to get it straightened out didn't get the charges removed- in fact, we were told to call our credit card company to get it figured out. And the last straw was that a call to the General Manager of Sunset Key was never returned. And guess what- we're never returning here! Stay at Cheeca Lodge at Islamorada... it's just as beautiful and the service is great!

Stayed here in January '05 and it was fantastic. The quick ferry ride seems to make your stay even more exotic than it already is. There is no other place as amazing to stay at in Key West. The food was excellent, the staff were polite (they all seem to be very well-mannered Eastern European students), the bungalows were beautiful, the views were relaxing and the grounds well kept. It's expensive, but I'd have to say it's better value than a lot of other hotels that try to pass themselves off as luxury destinations. I'd definitely go back.