Airtours Beach Club Apartments

We have owned a time share at Blue Bay beach Club (Originally Airtours Beach Club)for the last ten years,but now find the rooms all need updating badly. However the staff have always had our top rating. This now tired hotel has prompted us to swap our week and go elsewhere.
Saying this the area is maily very quite and away from noisey bars and clubs etc, and we still like the lovely walks and bars nearby the hotel.
Another draw back is the noise from the small runway nearby the hotel, planes and helicopters are constantly practising landings and take offs. And sometimes they hold car and motor cycle races there.

1 reader found this review helpful

what brilliant apartments, staff are excellent and deal with any problems quickly and efficiently, i have been there 3 times so far and in them three years i have only witnessed 1 cockcroach. this is an A***************** place for a fantastic holiday. The area is a bit quiet for party people however, it only costs 7 euros to get into maspalomas which is full of fun and a beautiful beach. will go back any day!!!!!

You think that this hotel is 5* is laughable. I've stayed in 5* hotels before, and this one would struggle to make 3*.
There was no concierge or reps, although the staff were quite helpful when we thought my wife's bag had been stolen.
We were kept waiting 2 1/2 hours in the lobby when we arrived even though we had a 1 year old child, without any amenities for feeding or changing him. In the room, the floor was dirty and sandy when we arrived, the fridge freezer and dishwasher were both dirty and heavily rusted. This became even more apparent when the dishwasher flooded our floor, and the engineer lifted the dishwasher only for the bottom of it to fall off due to rust.
The inspection hatch in the floor of the bathroom was rusted, and the patio doors were only securely lockable using a lump of wood that they leave for you.
Outside, the rubber matting on the floor of the children’s playground was dangerously uneven, the sandpit was empty of sand, and the access to the beach involved negotiating 3 flights of steep stairs. Not exactly child friendly.
The only saving grace was the evening's entertainment which was varied and enjoyable.
When I asked the front desk about the start rating of the hotel, he just pointed to the 5* certificate on display behind him. This was dated from 1998. I don't think it's been inspected or updated/maintained since then.
To make matters worse, the cleaner took my wife's nightdress in with the laundry, and when we questioned the manager about this, he said that there was nothing that they could do about it because the laundry people hadn't seen it and couldn't find it. 3 weeks after we arrived home, I received a letter through the post from the hotel saying that they had found the nightdress and they wanted me to pay for them to post it to us. Absolutely ridiculous.
Don't go there!